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April 2024 by Lance McAlister
I have been bringing all of my vehicles to the Indian Trail store over the last several years. The crew has always been friendly, knowledgeable and speedy. I'm not sure what has happened with the old crew and crew leader I have come to appreciate, but my most recent experience was terrible with the new crew. I brought a vehicle in for a State Inspection on Sat 3/30 at 2:30 PM. At 4:00 PM, after waiting 90-minutes, and 30-minutes with no one in front of me, I finally left without the inspection. The one guy doing inspections was very rude and completely ignored me and my vehicle for 30-minutes. He gave no apologies and no acknowledgment of wasting my time. Fortunately I was able to go over to the Sun Valley location and they got me in and out in less than 30-minutes. I will never return to the Indian Trail store.
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March 2024 by Ghosty
Usually very professional and kind with a nice atmosphere but the atmosphere today was very tense mostly due to an employee (or maybe the manager, although I’ve never seen him there) having a weird conversation with another employee. From what I could tell it was a disrespectful conversation, and one that if it was truly an issue should probably have been had in private away from customers but the topic of the conversation was the young man who seems to always be there when I pass by and it might be a personal preference or opinion but employees work better when they’re encouraged and in a good environment. Safe to say if I see that older man again I will avoid maintenance done, if they can be that disrespectful to employees, I’d rather not imagine what they are to customers.
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March 2024 by Melissa Perez
After they messed with my oil gasket it almost flooded my engine. $1100 later they only paid me $300. Never again
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March 2024 by Derek Johnson
Very friendly staff, got me in and out efficiently. Really appreciate their performance.
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March 2024 by Brad Watson
Very quick and professional service here for a state inspection. Definitely recommend!
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March 2024 by Be Good
I have good experience with them. I went there for my Tesla’s state inspection. Out in 15 minutes.Well Done!
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March 2024 by Kate DiAngelis
I got to the store at 6:40 pm. The bays were closed and the door was locked. They were supposed to be open until 7:30 pm. Two men were there but I was told that they couldn't change my oil because there wasn't enough staff. One guy asked me why I showed up last minute even though I was there 50 minutes before they were supposed to close. I asked him his name and he said, "You don't need to know my name" he was very rude and called me "Karen" because I was upset that they were closed 50 minutes before they were supposed to be. I was sent to that location from the one on Idlewild because they didn't have the filter for my car. I had an employee from there on the phone who heard my side of the conversation and can attest that, other than being angry, I wasn't out of line.I'm calling the regional manager tomorrow but if you need your oil changed, definitely go to the one on Idlewild. They are extremely friendly and actually care about their customers.
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March 2024 by Michaelann Carlin
First time here and loved it! Was able to stay in the car with the kids which was convenient for me and fun for them. Speaking of fun, the crew was very happy, polite, and seemed like they were having a good time. It was awesome!
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March 2024 by Felicia Nichols
I’ve had REALLY horrible experiences at other locations so I was extremely hesitant to try again, but I decided to call ahead. I asked a few questions and arrived within the hour. This location of employees was super professional and did not attempt to upsell or suggest any unnecessary repairs. They simply did what I needed which was for my state inspection. Thanks!
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February 2024 by Jhon Ramírez (JHONRAM)
Excellent service, fast and the guys were very friendly
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February 2024 by senica walker
Ke was a great did a great service would recommend every one to come back to see him
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February 2024 by Danny Barnes
Keshawn what is his name I believe was really nice and helpful and very respectful and nice. He did my oil change and my car runs really good because I personally do not know how to do my oil change and he told me everything that he was going to do and he did just as he really really recommend this place very nice staff especially with the employee named Keshawn He was very nice and helpful.
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February 2024 by Olga Panchenko
Never go here! You will get screwed over and scammed! They don’t even know how to do their job!
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February 2024 by Vlad Panchenko
Horrible, horrible, horrible!!!Do not come to this place unless you want your skid plate hanging after oil change with broken parts and also try to be scammed by the guys working there. Should I say they also don’t know what they are doing at all and costumer care just doesn’t exist. Manager is rude and unprofessional! And they fix damages with zip ties!Will never come back to this place. Read all reviews before going here I’m not the only one that got screwed over!
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January 2024 by amanda.
Great customer service! Thanks to Christopher for going above and beyond!
