“Still super nice people. It is inside the pharmacy. And there's a great big sign outside that clearly says POST OFFICE next to the door of the pharmacy so you should be able to find it if you're in the correct parking lot. If you're in the food lion parking lot you might miss it.”
“Great post office, usually open even at 5. But last Friday & Saturday no employees were present to accept packages. Does anyone know if we can drop off packages again yet?”
10AM - 1PM 1:30 - 4:30PM
5912 Waxhaw Hwy, Mineral Springs“I had to ship something for the first time and had no clue what to do or how to get started. Adam was the person to help me and he was very kind and patient with helping me. He even greeted people by name when they came in which showed how friendly they were there.”
“We are always impressed with how quickly the line moves inside the post office. Outside, however, one of the two drive-through mailboxes been damaged and is unusable. It has been this way for many months. Yesterday I sent an email asking for the mailbox to be replaced. This morning a very nice lady called and explained the district replaces them and the Matthews post office has requested the replacement. No timeframe was given. She said most post offices don’t have drive-through mailboxes anymore. Hoping we don’t lose this convenient way to drop off mail.”
“I had excellent service here. Post that says "place is sketchy" makes me think that person isn't comfortable around working-class people! There is a 7-Eleven next door, but that establishment mainly had folks getting gas. Post officer greeted me when I walked in and was upfront about what stamps were available. She even helped me decide on stamps given that the ones I wanted, Edmonia Lewis, had sold out twice already. Also it is easy to access the parking lot from either side of the street. Did I mention that there was no lines?”
9AM - 12PM 2 - 5PM
1639 Dickerson Blvd, Monroe“Went to pick up my package because it was too large for our local mail delivery. The guy carried it out to my car and even put it in there for me- he was so kind, I was very grateful!”
“On 08/17/2023, I attempted to send a box to California. Regrettably, I used the wrong box for shipping. At the USPS office, the representatives, Maryan and Shearard, displayed exceptional professionalism and patience. They assisted me in repacking the items into a new box and ensured their proper sealing. They assured me that the box would be delivered by August 19th. Impressively, even in the early morning of August 19th, 2023, they were dedicated to ensuring the prompt delivery of the box. I deeply appreciate their commitment to customer satisfaction. Their professionalism and punctuality stand out as they not only made promises but also delivered on them. I hold high regard for these individuals and enthusiastically recommend utilizing the USPS office services due to their remarkable assistance.”
“The customer service here is amazing! I was in line when I noticed a lady struggling to communicate due to a language barrier. Before I could help, the employee (Luther) saw that she was having trouble and was sweet, patient and helpful. It was really nice to see this kindness in the world. I loved this team ❤️”
“This is one of the slower postal offices around .. walk in one person in front of me .. was in and out in 5 min. Parking lot needs work real bad .. has lots of pot holes and cracks .”
10:30AM - 5PM
3717 Eastway Dr, Charlotte“well I guess I'm the only 5 star rating here but so be it lol. I called, phone was answered, I stated my concern respectfully, and it was handled successfully. The woman on the phone was nice and the mail carrier I spoke with in person was very nice and pleasant to speak with.”
“The team in here is always so helpful and kind! I can ask questions and receive lots of helpful information while feeling valued and not rushed along. A GREAT post office!”