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February 2024 by S Y
Great store. Staff is very knowledgeable and genuine. Will go back for sure.
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February 2024 by Jason Shaffer (Red Queen SEO)
The folks at Upscale Aquatics are really helpful. I've been shopping with them for a few years now and they've consistently been some of the most knowledgeable and supportive experts I've talked to. Their selection is fantastic and there is always something new I've never seen before to imagine adding to my own collection. I highly recommend checking them out if you are shopping for a new addition to your salt or fresh water aquarium or need some caring human experts to help you figure out what is going on with your setup.
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January 2024 by Kayleigh Osborne
Super clean!!! Lots of variety! Staff is very knowledgeable and helpful!
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January 2024 by Dennis Peleg
Spoke with Matt and his team the other day and they were able to help me rehome my peacock and haps. Definitely will be a returning customer!
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January 2024 by Jeff Wilhelm
Good salt selection and staff is helpful. They won me over today. I wasn't paying attention and my order got added to someone elses. I paid for some items that were for another customer. They literally ran out after me, told me about it, and fixed it. That speaks volumes in itself about a business. Great people!
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January 2024 by Miranda Lanning
The staff was just as great as the selection. I got really excited over their aquascaping section
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January 2024 by Owen Bezick
Great store! Knowledgeable and friendly staff. Got a great deal on a tank/filter.
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November 2023 by Noah W
Bought two BEAUTIFUL and healthy discus from here! Very pleased with the staff. They said they were still setting up the new store but it was already very impressive!
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November 2023 by Geoff Burkett
I’m very pleased and satisfied with Upscale. Matt and his team have earned our business with their knowledge, responsiveness, and they all have a big passion for this industry.Happy for them, they helped my workplace build and install a replacement aquarium and took every request and quirk with consideration. I’ll send them all business I can.Thanks, Matt!
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October 2023 by Shalonda D.
I just love this place. The staff is super helpful. There is plenty to choose from plants, salt water and fresh water fish.
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October 2023 by Cody Sain
Very helpful staff, always friendly, great selection both fresh and salt water, and very fair prices. Also the new location is awesome.
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September 2023 by Elizabeth Beck
The staff is always friendly and EXTREMELY knowledgeable. They have a fantastic selection already and are still building up stock in their beautiful new store front. Prices on maintenence items like nets, fish food, tanks treatments, and more are reasonably priced. Live stock can be a bit pricey, but fish are well taken care of, healthy, and happy which I think makes it worth the money. They have a wide variety of fresh water plants and salt water corals including some pretty rare species of each type. The corals and plants are once again kept in exceptional condition and are worth the extra money in my opinion. This is a fantastic store that any fish/aquarium enthusiast should check out!
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September 2023 by Kristie Muglia
I love this place! I visit often during my lunch breaks since I WFH. It’s nice to see friendly familiar faces while taking some time to get out of the house! The new store is awesome, it’s like visiting an aquarium and fun to just walk around and see all the new stuff each week. I think the pup that is there is also starting to get to know me since she comes to say hi! I bought some dwarf corydoras today, and the employee that helped me was really great with answering my questions. Can’t wait to visit again!
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September 2023 by Samuel Cooper
Great place to go they have a large variety of fish. but if you have one die and take in your tank water in separate from the fish. Their employee will tell you that you are lying that the water didn't come out of the same tank as the bag with a dead fish in it. I had explained that I had the fish in the bag for "about an hour" which means it could have been more or less than an hour I wasn't to sure at that point. The low review was for the disrespect and being called a liar by the employee. I am thankful that I was given the store credit. That's why I didn't leave a 1 Star review.
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July 2023 by I I.
THEIR FISH ARE SICK. They are in the process of moving to another location and neglecting their fish. They roped me into giving them a go by offering 20% but there were dirty tanks, tanks with dead fish in them. So I picked ones that seemed healthy in clean tanks. Big mistake. Not only have 4 of the 7 fish died the next day I bought but now multiple of the fish I've had for months, even a year+ are dying. They'll refund or whatever within 72 hours but 1. Im not driving 30 minutes each way 2. I don't know if I can get there before 72 hours up. 3. I'm sure they'll say my water isn't "perfect" 3. Doesn't help the fish dying I've had in the tank that I didn't buy there. Avoid this establishment until they move, and with the poor response by them- probably should after that as well. Unfortunately didn't think of taking a picture of the other dead ones but Enclosed is a picture of my loach literally dying as I write this that I've had in this tank for more than a year and the cory next to it I got from them visibly sick as well.***In response to owner's rude remarks- "routine maintenance" my tank, fish and water have been fine for some time. The only change was the water from your tanks in the baggies that were added with the fish. Are you testing YOUR Ph? Considering just the store was a filthy mess and looks like it hadn't been swept in a year with the fish skeletons on the floor and the millipede crawling around. Also multiple tanks filthy and dead fish while the employees were just hanging out talking. Maybe take a little accountability instead of blaming customers...***Also owner blocked me and basically diminished my comments saying "I didn't want to drive out" when I made it clear I work all day, live 35 minutes away, and would exceed their 72 hour threshold (if water within "their" limits. also worst timeframe guarantee from a fish store I've seen)
