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February 2024 by Tracy Curtis
Every time I go to this location, most of the staff are rude and unhelpful. I’ve been treated like I was inconveniencing them when I enter to send something. I will go out of my way to go to the Cornelius store just so I’m not treated poorly. There is one guy, whose name I can’t recall, that is the biggest culprit. I think he may even be the manager but do not know that for certain. Who wants to be treated poorly?
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January 2024 by Jeremy Brown
Convenient process, quick to be acknowledged and helped, notary services which were a life-saver the other day and overall good demeanor and willing spirit of the employees.
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December 2023 by Robert Cox
I have never been there before and they took the stuff I wanted to mail off and they packed it for me and then charged me for a service I didn’t know about or ask for . They never gave me the option. When I asked they said they assumed I knew. And kept blaming me for not knowing how they do things. I don’t like giving bad reviews but this is nuts. I paid the full amount because I’m not looking for a hand out but dang when I bring it up and you put it back on me. That is not right.
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December 2023 by Tamethiea Bradley
I had to mail off packages today. The staff is always so professional, helpful and friendly. No matter how short or long the line is they always have great energy
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October 2023 by L S
No matter how hard we try not to stereotype, we still do. Even if our intentions are kind.Darian is a type of person that I would imagine in a corporate office of UPS. This is not to diminish hard work I observed that everyone did while I was packaging, with Darian’s help, my horribly oversized package.Some people just stand out. Professional, polite, very helpful, with great attitude and, what is more important, genuine care about me as a customer. At the same time while she was helping me she was aware who was coming through the door. I did not feel that she lost her focus.I hope UPS Corporate Office has a program to grow talent from the front lines all the way to high level of management.
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October 2023 by Deborah Young
I haven't always had the friendliest service here but today was amazing. I am shipping a small care package to my college-aged daughter in Australia - I had no idea what a pain it is! And while I'm trying to get that done, of course tons and tons of people are pouring in for "normal" shipping. Kudos to Issa (on his own for most of the visit) who was an amazing multi-tasker, was so patient explaining to me all of the detailed information he had to put in for ever single item in the box (including a single granola bar). And the best part - the smile never left his face.Thank you Issa for getting my morning started off on the right foot! :)
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September 2023 by Nicole Eley
Thoughtful staff who always go above and beyond!Special shout out to Darian who helped me find the best packing options for a large rug, saving time & dollars. Thank you, Darian!
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August 2023 by Martha O
Me and my husband needed to scan multiple documents and this store was so helpful! We were helped by Issa and he not only went through every document with us to do rescans, but he also stayed over an extra 30 minutes and did not all make us feel rushed. He was so kind that I actually felt the need to do this review to give him the credit he deserves. I will be visiting this location from now, excellent service!
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August 2023 by One Million
The store ended up closing while we were there because we had so many documents to scan but Issa and the rest of their team stayed late just to help us and was so amazing. They did not make us feel rushed. Thank you Issa for going above and beyond for us!
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July 2023 by Melissa
I wanted to shout the graphic designer Daniel, I walked in with a problem and he solved my problem. He was courteous and kind and helped me with my menu program for my wedding. I had went to numerous printing places like staples and they couldn’t help me, but Daniel understood my vision and executed.Please do not hesitate to reach out and let Daniel help you with all of your printing needs.
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July 2023 by Lameikia Brice
when I first arrived at this UPS location, I was greeted by Jamie. She was very friendly and informative. Answered all questions that I had. Darian was just as polite and helpful. A very welcoming store. Great staff!!!
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July 2023 by Sean Mikeworth
Jaime was an absolute saint as well as the other employees! I'm shipping an expensive package to Puerto Rico and they worked with me for over an hour to figure out how to ship it. These guys are awesome and I highly recommend this location!
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July 2023 by Devyn Moody
Customer service was phenomenal! Very friendly employees and helped with me exactly what I needed. :)
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April 2023 by Valerie H.
friendly and efficient staff, flows well and even in long lines go fast.i have use this store a lot and never had a bad experience.
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March 2023 by Felicia D.
I have used this UPS store for the last 4 years. I have seen some negative reviews for this location but I have not had the same experience. I have been treated with kindness and the staff have been extremely helpful. I am grateful for my positive experiences in this UPS store.
