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November 2023 by Scotty A.
Worst dealership I have Ever been too and I've been to some Bad ones! To start with you can't access the lot or even get out of your vehicle without a salesperson being joined to your hip. Then while discussing my terms with the salesperson, a sales Manager aggressively approached me and engaged in a Very rude, disrespectful conversation with me in front of everyone including other customers. He basically told me pre-approval on a vehicle was useless at this dealership. Then asked me to disclose my credit score and income again out in front of everyone.. If you don't go along with their Steering you into their deal, this is what to expect! Remember it's Your Money so it's Your deal so it should go how YOU say it does! Everything about this dealership is Smoke and Mirrors! This dealership has a history of this kind of conduct so it has to be owner and management issues. Word of advice ANY dealership that doesn't post their prices Upfont on their website, keep looking! We online shop for Everything and a vehicle is no different. The days of tricks and high pressure sales tactics are OVER! I have shopped for my last 3 vehicles online and saved Thousands! I am going to also send this review to Toyota Corporation through their "Contact Us" link making them aware of how this dealership represents the Toyota brand and i encouurage everyone else to do the same. Obviously countless bad reviews and reports of this kind of conduct goes unnoticed so maybe they will have more luck getting change!..
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November 2023 by Mike Kiaoulias
just moved to Mooresville and my girl Demi and I needed a car. Alex was EXTREMELY HELPFUL AND INFORMATIVE WHEN IT CAME TO ANY CAR WE LOOKED AT. Ended up with a Rav4 Hybrid Limited. and We love it. George Bolden took care of us with the financing and Nate Richardson made his magic happen and had us out the door. overall great Experience. the ONLY thing is the next day when I was walking around the car admiring it, I noticed one of the exhausts is sitting lower than the other. I haven't had the time to bring it in to show them. I REALLY HOPE THEY FIX IT FOR ME. lets see
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November 2023 by Morgan Linebarger
My experience was absolutely amazing from the start to the finish! Nick was great at helping pick the best car! He was very patient with all my questions and wanting to look at every car Then I had the pleasure of working with Nika! I would highly recommend asking for him if you are looking for an easy process. Then I finished up with Jaylan on all the paperwork. He made it so quick and easy! This was definitely one of the best experiences I have ever had buying a car!
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November 2023 by Hailey Ignasiak
Thanks to the folks at Toyota of North Charlotte, I’m now the proud owner of a 2020 Toyota Tacoma! Nate, Ken, and Tyler made the process as smooth as possible, and I’m now rolling out of the dealership in a fantastic truck! If you’re in the market for a car, I highly recommended shopping with Toyota of North Charlotte
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November 2023 by Jordan Kemp
Michael Brown is a fantastic person to work with! Provided us with great information and made the transaction a real easy process. Ada was incredible, she was so kind to show us the car with my two kiddos and made it real welcoming to take our business to this dealer. Thanks to both for our new car!
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October 2023 by Robert C.
Do not shop here - years later and they still act like it is peak 2020. Regardless of my experience, this location is still charging extreme dealer mark-ups while other dealerships have low or no mark-ups. I ended up getting my car from Toyota of Concord, exact same car and model, for a couple thousand dollars less. But the real reason I had a horrible experience is because they lied about the purchasing process and obviously didn't care enough about their customers. I ordered a vehicle through them and was told I would be notified at least a week in advance when the vehicle would arrive. When my estimated arrival date was drawing near they told me it would be late, but would call me the next week to give me an update and that the process would still be keeping me in the loop a week before my vehicle arrived. Well, over a week came and went and no calls. To add insult to injury, when I finally just worked through another dealership I get a random call telling me my vehicle was ready to pick up. No one week's notice like promised, no transparency, and obviously buying an almost 40K product wasn't enough to even care.
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October 2023 by DomLovely
I recently bought a 24 Corolla with the help of Mr. Brown and Dominick. They were great! Very knowledgeable and very helpful. Dominick is an amazing salesman very kind and considerate. -GoodHart Realty, Charlotte
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October 2023 by Carol Phipps
This wonderful review goes out to Mr. Nate, Michael Brown and Jaylan. My experience with you guys was perfect. I enjoyed meeting everyone. You guys have excellent customer service. I felt welcome from the time I came into your building till the to the time I left the building feeling satisfied as I pulled off the lot in my lovely car. Thank you for taking care of me. Also, when is time again and I need another car I will be reaching out to your company again.
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October 2023 by Chloe Rosario
Daniel and Alex were beyond helpful and patient with me and made for a great experience! It was easy, personable & they made car shopping a little less stressful for me that day. From when I entered to when I left, I was well taken care of. Even my experience signing boring paperwork was a breeze thanks to Tyler :)
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September 2023 by Rhiannon Harris
Thank you to Jennifer, Larry, James C, and Troy for making my first buying experience a great and successful one! They helped me pick out a car I fell in love with, were very knowledgeable about the car, and walked me through every step of the way after. They always checked in with me and were very helpful. The dealership itself was awesome and the best I’ve been to. Everyone knew what they were doing and I know I picked the right place to buy a car from! Thanks again to everyone. I love my new Rav4!
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September 2023 by Aliyah Withers
Mike Brown had made the process smooth And did have to wait long from the time I got there till I left in my new car. If you are looking for someone who will work for you ask for Mr. Brown. His team were also nice. Nate was very knowledgeable when discussing my car options and Tyler in finance was exceptional. Great overall experience 10/10 will recommend anyone to go to North Charlotte Toyota
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September 2023 by Andrew Dunkle
Have to say I was pretty defeated when it came time to buy a car. Got in touch with James White and he came in clutch. The whole dealership is great and the people are very nice. Tyler wrapped up the buying process and we were done in no time flat. Very great experience and will be recommending!
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September 2023 by None Ya
I had a fantastic experience at this dealership! The teams (James, Dominic, and Glory) were friendly, and knowledgeable, and went above and beyond to make sure I found the right car for my family's needs. The financing process was smooth and easy, and I never felt pressured to make a decision. I would recommend this dealership to anyone.
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September 2023 by charlotte bass
We had a very good experience buying our new Tacoma truck here. Everyone was helpful and friendly. A special thanks to Peyton who test drove with us and showed us all about the truck, to Paul who worked with us to complete a good deal for us, to Nate who made sure we got a good deal and to Jennifer who made our paperwork go so smooth and easy to understand. Her job was really the hardest and she handled it with ease. So glad to be in this Toyota family now!
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September 2023 by Jonathan Woodward
I’d like to thank Toyota Of North Charlotte for making my truck shopping (not) suck! I typically dread shopping for a vehicle, but these guys made it a pleasure. It was truly the best experience I’ve had searching for the right truck. Alex, Dillon, and Tyler were all great and made it easy. I highly recommend this dealership!
