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March 2024 by Karina Reyes
This was my first visit with Novant and it will be the ONLY time I ever go to a Novant facility. I will be sticking to Atrium from now on and I regret ever seeing Novant. Let me just say that the NP I saw via e-visit 6 months ago was perfect. I have no complaints there. My complaints are with billing. First, I’ll preface this by saying that I opted for paperless when I filled out my info online. I do not trust mail and it’s slow compared to an email or text. When I was seen in Sept. 2023, I had to pay out of pocket before I could be seen, which I expected. Never was I informed of any extra fees or payments that would come after the appt. Fast forward 6 months and I’m hit with $204 that I have to pay ASAP. I called billing to get an explanation about where this charge came from and SURPRISE, it’s the remainder I owe for the visit in Sept. I was told that what I paid upfront was a discount (please explain to me how paying out of pocket is a discount ???) and that they’ve been sending me bills since Sept. Surprise #2: They had been sending me correspondence via mail even though I opted for paperless. Oh, and I check my mail often and never got anything in the mail. I also had never received an email or text until the one I got in late Feb. Which goes into my next point: If you could email or text me about this charge this whole time, WHY DIDN’T YOU??? It was also explained to me that I would be getting a payment plan since it was THEIR FAULT I never received the original bill. I would have preferred for them to take the charge off but I just really wanted to get off the phone at this point because I was over the nonsense. Well on March 7 I received an email that I got sent to collections and now I have to deal with that.Overall, please heed my warning and avoid going to any urgent care or go health facility through Novant. They will scam you out of money and make mistakes that could ultimately ruin your credit !!!UPDATE: Do you see their response where they said they were going to call me? I’ll spare you the suspense: they didn’t call!! I don’t know how much more I need to prove that any Novant Urgent Care or GoHealth is not worth your time!! Hope this helped someone avoid the issues I’m going through.
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March 2024 by Tamieka Cole
Nurse Practitioner Alyssa Dias is wondering. This was my second time seeing her and she takes time to listen to my chief complaint so she can provide the best care for me. Needless to say she is very personable. I will definitely be returning.
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March 2024 by Ash M
Incredibly rude staff that do not want to see you or help you. Go elsewhere.
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March 2024 by Kevin Dreyer
I was there yesterday and they were great. They took really good care of me and they really seemed to care. Best urgent care visit for me...ever! Thank you.
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March 2024 by Kay S
Unfriendly staff.
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March 2024 by Birdman martins (Birdman Drug Stories)
After someone at atrium urgent care Rudely told me “no walk ins” when I needed medical attention I then went to this novant location at 730 pm and they were very helpful and got me in They were also really nice ? Andrea and latasha and sharen at the desk
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March 2024 by Kevin Gillis
The staff was very friendly and helpful. We reserved a spot and they saw us right on time. Great experience.
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March 2024 by Dan Jergins
This place lies to your face and only care about money and no bedside manners. Go somewhere else if you need real care!
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February 2024 by Julia Galluccio
I don’t know what these bad reviews are all about. I had an amazing experience here. The front desk staff was very helpful and the doctors were extremely nice and informative. Got me in and out quickly as well!
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February 2024 by Vineeth Mathai
We got routed to the ER both times we visited without even been checked. Just a waste of time visiting here compared to other urgent care centers.
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February 2024 by Nia Jessup
I made a appointment to be seen at 4:30pm got here around 4:15pm to a sign on the door to open at 5.pm So I come back at 5pm and waiting over 30mins for someone to open the door so I can be seen. No one ever came and my app was at 4:30.pm The lights are on but no one is in the office. I don't know what is going on.
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February 2024 by suzanne goakes
Do yourself a favor and consider this medical facility first when you need urgent care. The staff is caring, attentive, efficient, and very professional. I received excellent care for my injury. The medical staff provided first rate medical services plus they admitted me immediately. I’m so glad I know about them now. They will always be my go to first care provider.
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February 2024 by Topaz Knotts
Fast check-in, quickly seen, problem resolved. Nice staff. All in roughly 30 mins. I definitely will come back to the Huntersville location.
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February 2024 by Jennifer Shea
The staff was friendly and I was seen quickly after making a reservation online just an hour prior. I would absolutely return in the future.
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January 2024 by Ed Lowry
Quick concise and thorough. Thank you
