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March 2024 by Kenneth B.
The business has changed. Took my elderly dog in to have tumors looked at. $400 worth of tests and two visits later and they want to talk about his diet, but not one test or answer about the tumors. The practice administrator is toxic. Gaslighting and blaming me for looking after my best friend and wanting answers about his tumors/cancer and stating "it was an easy fix if you'd let us" after telling me they would deny future services. That's fine, I don't want to know what it would have cost just to get to the $1600 quote to remove a tumor on his tail. This is not the establishment it used to be. They have completely lost their way. They will charge you through the nose for every little thing, not give you feedback or consultation and scare you over unrelated issues just to charge for more procedures. They aren't the same, all the good vets left.
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October 2023 by Denise Smith
The staff are always very professional and caring. Each of the Veterinarians have been excellent when helping take care of my 13 year old baby.
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October 2023 by Al DiRusso
I have been taking my pets here since Dec 2004. The service used to be fantastic up until about 2 years ago. Now the customer service...well there is not ANY!. Ever since the main doctors left there the place has gone downhill and is terrible. One of our cats has been on the same meds for 13 years. Every time I needed a refill they would call it in. Now they tell me they are too busy to call it in and have to issue a paper script. And prior to that when I would call for a refill I would have to call them back more than once to get them to call it in. But when you walk in there people are talking and joking basically not doing anything. But they are too busy to call in a script. The only good part of this is that I will no longer have to drive 28 mins from my house to get there any more since there is another vet 5 mins away. So them being lazy will save me time and money. I would not recommend this place to anyone.
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August 2023 by Greer D
The LakeCross staff has taken care of our miniature schnauzer, Daisy, for over thirteen years. Daisy was always very particular and disliked most humans other than immediate family members. However, she was always comfortable with and accepting of the LakeCross staff. Dogs can sense care and sincerity in humans, and Daisy was very happy at LakeCross as were we. We always knew Daisy was getting excellent care there.Last night, I had the unenviable but inevitable task of laying our Daisy to rest. It was both one of the worst and one of the best experiences I've ever had with a veterinarian. Obviously, it was the worst in that I had to accept the loss of a loved family member. But there is no way the process could have been more peaceful, respectful and thoughtful.From the initial scheduling of the appointment the day before, to the actual visit, I was treated with genuine concern, empathy and professionalism.Given what had to be done, the process itself was more peaceful than I could have imagined. I was given all the time I needed and Daisy and I were treated with the best possible care.I chose to stay with Daisy during the procedure and she passed peacefully while asleep in my arms. I can't imagine such a difficult task could ever be done with any more care or professionalism.I can't recommend LakeCross and their staff strongly enough. I thank them for thirteen plus years of excellent care of our girl.
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August 2023 by Hunter Baswell
My dog got bit/stung by something and had a bad allergic reaction. They got her right back and were so sweet and compassionate. Dr Kappers and Taylor were awesome. Will now be coming here for all our routine vet visits as well! So grateful!!!
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August 2023 by Katie Satterwhite
I am so impressed with LakeCross Veterinary Hospital. I called at 3 pm about my sick dog, and they were able to have me come in at 4 pm. I was so surprised. I thought I would have to wait until the next day! And then they saw us in a timely fashion, and I was out of there by 5 pm, with medicine in hand. I highly recommend them!
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June 2023 by Sarah Byers
Excellent staff and dr. I was a walk in on a Saturday morning and staff was extremely professional. Treated as if I had been there before but this was my first!!!
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May 2023 by Olesia Angelova
Never again.I came with simple request to prescribe anti-flea pills to my dog, which he always gets. And I paid for exam and tests. They do not have our pills in clinic. Okay, they gave me a prescription. I ordered it in MY store where I have account and discounts - PetSmart.And the clinic never verified the prescription. Because they work only with Chewy and of course their own online store which is pricy. But they never explained it to me!I gave several calls, emails asking for help.No pills. No verification. No help.
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April 2023 by Meredith McNamara
I am new to the area and am fortunate to have added my 3 dogs as patients to this awesome veterinarian practice. LakeCross fit the dogs in quickly to their schedule so that they could all get their annual wellness checks done. I appreciate their accommodating business hours, which fit in well to my work schedule. The care from the techs and vets has been exceptional, as everyone addressed any questions or concerns I had, all the while showing so much love and care to my 3 dogs, who all have very different personalities. Thank you for taking such great care of my fur babies LC Team!!
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April 2023 by Joseph R.
This place sucks! Been a customer since Tom first opened thirty years ago. It has declined steadily since he sold. No longer trust them with my pets as they are now all about the money. Take your pets elsewhere.
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February 2023 by Tonie Dorset
Same day appointment! Yay!. I was in a jam. We didn't realize that our dog's rabies vaccine expired the day before, and we were literally on our way to take him to the sitter so we could get on the road to VA. The staff was friendly. They were able to get us in, and we only got charged for his rabies and bordatella instead of an office visit or first-time visit charge. We will definitely be taking Brutus back.
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February 2023 by Parker Saebi
Dr. Radley is a saint. My wife and I have a very reactive dog and she approached the situation perfectly. Very calm, patient, and kind. We’re ecstatic to no longer dread the annual visits to the vet. Thank you a million times.
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January 2023 by Quinn Lacy
I have been coming to Lakecross for a few years. We love Dr. Hyatt so much that when she left her former vet practice, we decided to follow her here to Lakecross. My cats have been seeing her for over 10 years and WE love her!
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December 2022 by Laura Shutter
Extremely nice staff. They really treat your animals great ☺️
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October 2022 by Chelsea Lawson
I am so happy I found this veterinary clinic! They accept walk ins, and my dog was able to get in right away. She was miserable itching and biting herself & had an ear infection so this was urgent. I am very pleased with the service and overall friendliness of the staff.Thanks for taking care of my girl!
