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June 2024 by James Hollis
Good service. Picked up an IDP in minutes.
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June 2024 by Prashant Waiker
Fast service. Went for photo and got out within 15 minutes
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June 2024 by Steve Davidson
Went there to get my International Driver Permit. Was in and out relatively quickly.
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May 2024 by Steve Taylor
International drivers permit easy. $6 for pictures there.
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May 2024 by Dave Garber
6 hours for an oil change
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May 2024 by makhiya moye
If I could give zero starts I would! Most unreliable place of business I’ve ever called! They never showed
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May 2024 by Jose Hernandez-Paris
Good service and timely
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April 2024 by Satish Bhonsle
I wish I had seen the reviews before entrusting my car to your care. As a long-time AAA member, I expected better. However, the oil change service I received was utterly disappointing.
Team promised tire rotation with the oil change, but they give me a call and tell me that the tools are not in the car which are needed to remove the tires.. All car care facilities do have tools and i was never asked for a tool for so many years when I did oil change at other places. This lack of preparedness is inexcusable. When I offered to return with the needed tools, I was denied and the person mentioned , no it comes with oil change . I said yes, thats why i want to come back . But they denied.
To make matters worse, my car's synthetic oil indicator dropped to 90% immediately after the oil change, despite driving less than 10 miles. When I sought an explanation, I was met with unconvincing responses and a suggestion for a pricey diagnostic service.
Your customer service and oil change quality are subpar. This experience has severely tarnished my trust in your facility.
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March 2024 by Scott Campbell
I went in for a safety inspection and was handed an $1800 bill. I was told if I did not have the items on the bill corrected they would not give me a pass for safety inspection. The items that were failed were based off of opinion of the individual doing the safety inspection. I offered to correct the minimum, but they said that was not acceptable save your time and money, and go somewhere else.
I immediately took it somewhere else and passed. It’s amazing how unethical a business can be.
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March 2024 by Gwyn Brown
I had been using this AAA shop for a couple of years with no problems - great service, great value, everything inspired confidence. Until summer 2023. When I was charged $300+ to replace a battery on a 2010 Jetta. Followed by replacing the cooling system for $2500 about 6 weeks later. Only that didn’t stop the car from dangerously over heating . So then they replaced the radiator. Right in the middle of this, my teenage son was killed. After a lot of discussion with AAA, the radiator was replaced, but not warranteed. The whole feeling of the transaction was slimy, with multiple service managers giving differing responses to what was happening with my car. I would not recommend this shop.
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February 2024 by Rocco Emelio
Very helpful travel agent. Kelsi knows her stuff!
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February 2024 by Robert Lum
The customer service is wonderful here! Kudos to Jamel, and special thanks to Lex... he is a master mechanic with vintage European vehicles and others!
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January 2024 by Tommy Smith
I took my 2013 RAM 1500 5.7L Hemi pickup truck to AAA - Huntersville for the AAA Maintain Oil Change Package. I had their $69.99 coupon for a full synthetic oil and oil filter change plus a free tire rotation and multi-point inspection. Good price for all that. A couple things were a little odd however. I dealt with a service writer named Tony and the service technician was Keziah. Tony came to me in the waiting room to ask if I wanted the air filter replaced. My response was, "Is it dirty? Does it need replacing?" He didn't know because it would require removing some screws to remove the cover for the air filter. So what is so hard about that? Later on Tony told me the wheel lock key in the glove compartment for the 4 locking lug nuts didn't fit so they couldn't do the tire rotation. This had never been a problem in the past at Lake Norman Chrysler Dodge Jeep RAM. I paid the bill for the oil change and the first thing I did when I got to my truck was check the wheel lock key. I had no problem fitting it on all 4 wheels, so I went back inside to find Tony. Another service writer told me Tony had gone to lunch. The second service writer verified that the wheel lock key fit fine and had another service technician named Chris supervise Keziah doing the tire rotation that should have been done earlier.
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December 2023 by djames922
Several weeks ago, I brought my car into AAA due to the fact that my Dashboard lights kept coming on. I had already had 2 different mechanics look at the vehicle and couldn't figure it out. Lex McPherson is the name of the mechanic that works at AAA. He not only diagnosed the problem, he also was able to instruct me on how to contact the dealership to get the issue resolved. He literally saved me close to $10,000 in repairs, as this turned out to be a design flaw in the engine. I cannot recommend him highly enough. The man knows his engines. And I am forever grateful for it.
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November 2023 by Lauren Zuckerman-Booth
2 different estimates for the same work. Over inflated tires, after tire rotation, creating an awful ride. Had to bring car somewhere else to figure out the problem.
