Walgreens is a pharmacy and retail store where customers can refill prescriptions, shop for health and beauty products, and print photos. The pharmacy operates with specific hours throughout the week. Reviews indicate a mix of positive experiences and ongoing challenges. Many customers praise the friendly and helpful staff, with specific employees noted for going above and beyond to assist with coupons, vaccinations, and online orders. The store is described as extremely clean and well-maintained, with good amenities like public bathrooms and plenty of parking. However, several significant frustrations are consistently reported. A common issue is difficulty with prescription management, particularly medications placed on hold that are not made available for release through the app, requiring phone calls each month. Customers report long lines and frequent instances of medicines not being ready upon arrival. A major theme across reviews is that the location appears to be severely short-staffed, leading to slow service and problems getting someone to answer the phone. This staffing shortage is a source of frustration for both customers and, reportedly, the hardworking employees trying to keep up. While one customer reported a feeling of being discriminated against by one worker, another staff member at checkout was highlighted as having a great and kind attitude. Overall, the store has helpful individuals but struggles with corporate-level staffing and system issues that impact efficiency and customer satisfaction.
They just pick up the phone and put you on hold hoping you hang up and prescriptions are at least hours, usually days behind schedule. Whoever manages this store shouldn't.
June 2024
LabCorp onsite with easy to schedule and check-in appointments. Refinishing this service at Walgreens from now on.
June 2024
You get great deals when you shop with myRewards at Walgreens.
