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February 2024 by Daniel Fisher
This bank does not accept cash deposits. No tellers available inside for normal banking. I was told to drive 15 minutes away to go make my deposit at another branch. Very frustrating.
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July 2023 by Kimberly Cameron (Kim)
This bank doesn't take cash inside. I needed help and a lady told me only atms took cash and the people were not allowed to handle cash. They also cannot make new cards on the spot here like my other pnc bank. I normally only go to this bank to deposit money.
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May 2023 by Erik Nilsson
Plz bring back tellers. We don't want to use the ATM
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December 2022 by Peter D.
PNC is a terrible bank for business. I opened an account for my contracting business. I received the money from my first invoices. This is where the problems started. I cannot get any money paid to my suppliers. There are limits on everything - if you want to do business do it with someone else. I managed to get checks, they told my supplier it would take 3 weeks to clear! I cannot use Zelle because the limits are too low. The entire experience with PNC in business is just aweful. This is a huge pity because the people are nice. This is another example of some corporate douchebag making everyone's lives difficult.
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November 2022 by T Wick
Dolly, Angie, and the rest of the staff at PNC on Sunset Lake Rd in Holly Springs have been super every time I've needed an assist, small or large. Recently I had an urgent matter come up at the last minute and the entire team pulled together to get everything sorted for me on short notice. I really appreciate their help!
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September 2022 by Joshua Silverstein
Why is this bank telling me they do not handle cash? Literally, what do you even do here? What is this building for, because it's not for banking obviously.....
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September 2022 by J Bax
A "cashless branch". They don't handle cash. So I guess I'm supposed to deposit cash through the app now?
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March 2022 by Kurt Selden
They have safe deposit boxes but the tellers do not have cash on site. Friendly staff although I've never seen the same person twice.
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February 2022 by Matt Hutchison
I received cash for a recent project and simply wanted to make a payment on my PNC account. They have all the drive through stations closed so I’m forced to go inside. So now I pull around and see several people in offices so I park and go inside. Then I find out that apparently this bank doesn’t take cash. What kind of bank doesn’t take cash for payment of their bill? Their solution, was to print a check from my account to pay their bill. And then refused to accept my cash as a deposit. They wanted me to go back outside and then deposit in the ATM.I and most people need a bank for convenience. Since PNC refused to help me with my cash payment, I will be forced to close all my accounts with them and move my business to a bank that can be trusted. A bank that refuses cash is not a bank. Really not sure what to call it. Other than USELESS.I strongly recommend finding another bank with th integrity to accept cash!!!
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November 2021 by Ryan Given
Stopped by to cash a check because I needed cash to make a large purchase. Went in and was told that the branch doesn't cash checks and doesn't even carry cash. What kind of bank doesn't carry cash?!?! Time to look for a new bank for my business...
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August 2021 by Mark Fulton
Came in to do a simple wire, took 45 minutes while he looked through every finer detail of my accounts. Didn’t like the tone of the banker. I have been treated more respectfully at other branchesand will go to PNC in Cary in future.
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June 2021 by Andrea Hoch
Ridiculous that a bank is going cashless and that you can't deposit cash or get cash back unless you go through the ATM!
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March 2021 by Alison S.
Great staff, always helpful! They greet us by name when we come to the branch. Wouldn't want to bank anywhere else.
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July 2020 by Patrick Scott
We have banked with PNC for years. They greet us by name when we enter this location.
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January 2020 by Honest Review
Terrible customer service.
