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January 2024 by Glenn Edwards
In a nutshell, after researching and then getting estimates for a whole house generator, we visited E & W Electrical in Hillsborogh in person and ultimately went with them for a Kohler generator. I chose Kohler over Generac based on many recent reviews favoring Kohler for build quality.I expect quality work from contractors and the E & W team exceeded my expectations throughout the entire process. That rarely happens these days. The finished product is impressively professional. E & W Electrical demonstrated their genuine dedication to customer service one night when the owner came on-site and joined the installer, who had already been working all day, to assure that Duke Energy returned to complete the power connection we had all been waiting for since about noon. This issue was entirely beyond E & W Electrical's control but they stayed until Duke Energy completed their work and reconnected our power around 7:45 pm.
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January 2024 by Robert Harper
Excellent service prompt attention have used them for almost a decade
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February 2022 by robert kenyon
They just finished with the installation of a 20kw generator for me. This is the fourth house I’ve had this done and I have to say that nobody does it as well as these guys. They communicate really well. They show up when they say they will. They stay on top of the job until it is done. And most importantly, the quality of the work is excellent. Nobody I have used before has ever been so thoughtful with the installation and load management. On top of it all, they take the time to do a full orientation and walk through of the equipment to make sure you are comfortable before walking away.
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February 2022 by Bob Arnold
E&W installed my generator about 1 1/2 year ago and did a fantastic job. The service tech just left a little while ago after completing a maintenance inspection. I must say he treated my unit as if it was his own, front to back, top to bottom, checking everything. Everything from first conversation has been absolutely top shelve.
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February 2022 by Roland Koehler
Called 3 times and nothing finally called on 4th week and said they could come Friday. I call another company and they came same day and fixed the problem for less than the 285.00 problem solving call EW wanted.
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February 2021 by Rowland Archer
E&W installed and maintained a Kohler generator and a Tesla charger for me at two different homes. I've used them over a period of several years and they have always been honest and professional and their work is thorough and clean. I will always use them for electrical work - highly recommended.
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February 2015 by Jack Schmidt
If you want to do it right use these folks to get it right the first time. We looked at and priced four companies for a 20kw whole house generator. I learned a lot during the process. I also learned a lot about what several of the other companies didn't know. E & W are specialists and it was clear from our first conversation. They have installed over 3,000 generators and it shows. Also, they were neither the most expensive nor the cheapest, but I do believe we selected the best. They are professional, they showed up on time (all of the time as the installation was done over the course of 5 different visits due to work required by the gas vendor and the building inspectors which they coordinated on our behalf). They did a thorough job on training us and they offer an annual maintenance program to ensure the generator is serviced and tested annually. They have a 24/7 response line in case of emergency. We are all set whereby the generator is connected to our email so we receive notifications that the actual weekly scheduled test is taking place and if anything needs attention. Unlike some other reviews online we didn't ask them to fix someone else’s installation. They just got it right the first time. I would highly recommend you put them in your consideration set if you are looking for a professional whole house generator installation. We sure are glad we did.
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April 2014 by Laura B.
To say that this company is "SLOW" on many levels is a compliment! Trust when I say that there are numerous words that come to mind to describe their response to service, but I'm too polite to use them. I have never been more frustrated in working with a company (who is holding my generator hostage) to rectify a problem in my life. Always a reason why they can't get it done, and thats when I chase them down for an answer. God forbid they initiate communication! Ahhh, the south, and the people who do business ...a common thread of ineptitude, inability to trouble shoot, problem solve and expedite service. Get me out of here!!!
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February 2014 by Chadd McGlone
This is my first EVER review:After spending nearly $2,000 for service this spring and enduring countless scoldings for my poorly installed generator, it did not work during the first power outage we experienced after the repair. After four phone calls for emergency service, a grumpy service person came to my house and again criticized the original instal. He denied any responsibility for the lack of service and suggested another multi-thousand dollar repair....And billed us several hundred dollars. Calling the owner to understand the bill earned me another scolding and a refusal to complete contracted work.Turns out E & W Electrical forgot to turn on the circuit breaker switch when they serviced it the last time! Turns out, in addition to being rude and abrasive, they are not all that knowledgeable about generators.
