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March 2024 by Keith H.
Our experience with Elwood Key was awesome. We were running into obstacles from Verizon with getting our 3 new phones, delay after delay and contradicting status messages and I had been without a phone for days. It took Mr Elwoods intervention to help us and I don't know what we would have done without his help in making sense of a very frustrating situation. We went into the store not being one of his customers, but from now on Elwood will be our go to guy in the future. Thank you so very much.
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January 2024 by William Osgood
Very helpful people
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January 2024 by Samuel McAllister
Awesome
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January 2024 by Austin Woolard
Great customer service Chris stayed over 3 hours with us to get our lines situated.
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January 2024 by Madyson Jordan
Chris Mitchell was so amazing. Literally stayed 3 hours after his scheduled time off to help with a line transfer and upgrade. 4 hours total in Verizon to figure everything out (fault on the system) he stayed and made sure we wouldn’t have to come back or stress.
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December 2023 by Sherri Thomas
Elwood Key is a great salesman and cares about his customers. He will treat you right.
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December 2023 by Cindy Sink
Chris Mitchell is AWESOME! Very patient during transfer process AND BEYOND (follow up visit next day) to ensure satisfaction with product. THANK YOU Chris!
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November 2023 by Chris Hutchins
Chris Mitchell did a great job. Quick and ultimately painless on upgrading and getting my plan switched out. Thanks again.
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November 2023 by Chris Chandler
I had an excellent experience at the Verizon Wireless store today, thanks to Ryan Redding. He was extremely knowledgeable, helpful, and most importantly, he efficiently took care of my needs. I highly recommend him for any Verizon-related assistance!
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October 2023 by Jennifer Wilson
Mr Key was very helpful and knowledgeable and helped me pick out a new phone with my price point in mind and my needs. Took the time to transfer all my information and made sure it was all there before we left. Would recommend to anyone who wants to upgrade a current phone, replace, or add another line.
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September 2023 by Tom Gleason
Needed services of a customer service representative on Sept 25,2023. Worked with Erika Watson for about an hour. Erika provided exceptional customer service while displaying her excellant people skills and technical knowledge.
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September 2023 by Emma Wicker
Traded in old iPhone for new iPhone 14 in September of 22. This store manager(Elwood Key) who talked me into buying the 14 failed to complete his job and almost cost me $700( trade in value). After trying to get on the phone with him 7+ times and him not calling me back I went to another store and they luckily got my billing issue resolved, that should not have been an issue in the first place. Will not be returning to this store. I wouldn’t of been upset if he would have just returned my phone calls and helped me fix the issue he made in the first place. Now 2 weeks later I get a bill saying I owe $260 more after I got my bill straighten out. I was told “it wasn’t my money to begin with”I would never suggest dealing with this store and especially not Elwood, he took advantage of me being a young female. One star is too much for the both of them.
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July 2023 by Pamela M.
This location has poor customer service security practices.Security for My Verizon account was breeched when they allowed someone who knew me to come into their location and got them into my account to purchase and activate a phone and charged it to my account. Someone at this location added a child as an account manager so they could send a code to his phone to allow someone else access to my account. They were unresponsive to my concerns by phone and even in person at first until I threatened to get Verizon involved. When they finally realized what happened they cooperates with an investigation. I would never use this location again. I called Verizon reported the breech and added additional security to my account.
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March 2023 by mark henry
Friendly and helpful staff. They will go the extra mile to find you the best service plan for you.
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March 2023 by Nick Blevins
ELWOOD WAS AWESOME!! helped me and by buddy out with everything we needed. He definitely has my business for now on
