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June 2023 by Paul Cantwell
Always a great branch. Been coming here a long time. Minimal waits, and friendly people. Check out Truist!
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August 2022 by David Cornelius
Very unprofessional. Apparently "3rd party contigent workers" have more access to clients accounts than the actual Truist employees, something fishy is going on
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February 2022 by Denise Ayenumelo
This bank is unprofessional, and if you do not check your account on a regular basis they will charge fees that you never knew exist. I’ve had several account analysis fees show up in my account for amount very excessive such as 383.00, $212.00, $128.00 all in one month and it has happened several times and nobody can tell me why.
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February 2022 by R Chandler
My account is messed up and I can get in touch with no one.
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April 2021 by Clarinda C
This place has a horribly slow drive-thru and they have messed up my request 2 of the last 5 times (withdrawing cash from one account, very CLEARLY stated, and it's been pulled from another...)
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April 2021 by Eryn Boyer
Disrespectful, inefficient, nosey
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January 2021 by Randy
I have one general complaint when I try to deposit money into my checking account. They always put it in the wrong account... the account that has no activity. Today I deposited check And on the back of the check wrote the last 4 numbers of the checking account that I said I wanted this in. I Also spoke this to teller....Got my receipt back and it was put into the wrong account! Really...!!!! Had to wait 5 more minutes for them to switch it to the right account. I can tell you that didn't help the teller line.
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December 2020 by Josie V.
The best customer service at this branch Brooke was super friendly, I told her I wasn't from here and man she gave me all the spots to visit while I'm here. There should be more tellers like Brooke!!!
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July 2020 by darcey malachi
I'm truly dissatisfied with SunTrust, they mislead us into thinking they were merging with BB&T however my account was sold to First Horizon which I don't think you should tell me who to bank with. I contacted the local bank and they stated it depended on which branch you banked at however the SunTrust I banked at was not converted and they had no idea why my account was sold. I did all my banking at one bank now I have to go completely out of my way to withdraw money from an atm just to go back to SunTrust to pay on my accounts. Senseless and I'm very dissatisfied, I'm surprised this was allowed to happen legally. ?
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September 2019 by Lisa Dockery
Adrian was fantastic, he was more help than our own branch manager Michelle Kamp!!
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February 2019 by Ashton M
do not try and apply for a home loan with Adrien Mack. This office has been so unprofessional and never got back with me on a home loan that I was pre approved on. I had my car payment through sun trust light stream and liked the customer service from Greensboro office but DO NOT GO TO HIGH POINT for a home loan.
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February 2019 by Joseph Mabe
Super nice staff
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September 2018 by Joe Abondolo
Ok Bank
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March 2017 by Britt Kimel
Super staff who go out of their way to help me meet my needs. They gave me options to choose from and seem genuinely interested in my well being
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February 2017 by Nicole Thompson
They give incorrect information. They charge you unnecessary fee and they are rude. When you contact customer service they refuse to allow you to speak with a supervisor. This bank is unprofessional and customer service skills lack in everyway. They lie to get you in and when you let them know they lied,they get mad at you. They show how much you as a customer means to them... (Nothing) The supervisor said " we have thousand of customers losing you will not hurt. So close the account." I would advise against starting an account with SunTrust Bank. You can't trust them.s
