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September 2023 by Kylie Lemonds
Christopher Anderson in the mortgage department was a fantastic help in getting through the first time home buyers process. I highly suggest asking for Christopher if applying for a mortgage !
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August 2023 by Taygerin Craven
Poor customer service, I stood in line about 10mins waiting, two tellers were working drive thru with no one there. One gentleman went to the bathroom made eye contact but not once said hello or someone will be right with you. Came back from bathroom went back to drive thru and continued with a conversation with the other teller.
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July 2023 by Rorie Rorie (RareBreed Design)
Always quick service with a smile! This location is always clean and tellers are nice & pleasant.
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August 2022 by chris rhymer
Love Secu every branch I've ever visited was very nice.
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November 2021 by LaToya Warren-Robinson
I thought it was just me, but based on other reviews the lack of quality customer service seems to be a trend at this location. Sometimes I am greeted when I enter, most times I am not. I love NCSECU and really hope that this location can get it together. Until they do, I’ll take my business to the newest location on 68.
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August 2021 by Brooke Wescott Farmasi
Consistency is not a thing at this location.Every time in the drive-through it’s a completely different experience and it’s never a good one.The customers service is always lacking and everyone is always so rude. Most of the time when I come through I’m not even greeted or told to have a great day after the transaction is completed. Do better.
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August 2021 by LaToya Warren
I thought it was just me, but based on other reviews the lack of quality customer service seems to be a trend at this location. Sometimes I am greeted when I enter, most times I am not. I love NCSECU and really hope that this location can get it together. Until they do, I’ll take my business to the newest location on 68.
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May 2021 by Mike Goodman
They always seem to be able to complete my transactions, very competent and thorough. We loans comm
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December 2020 by Mattie T
The teller did not seem to be in a good mood today. Service was very slow only two lanes open on a Friday what were they thinking.
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June 2020 by Jacob Luck
ATM machine ate my deposit, had to dispute and left empty-handed. Disappointed in the situation.
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September 2019 by Rick Nobers
Probably the best branch I have been in. Great all around.
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June 2019 by Henry D.
I have been a member of NCSECU for over 30 years. Recently, this banking institution has failed to provide quality services, failed to disclose information, failed to process monetary requests and failed repeatedly to protect my accounts from being compromised and repeatedly refused to accept responsibility for errors that negatively impacted my accounts. NCSECU places undue restrictions on its members. For example, I attempt to initiate a personal loan, but my credit score was under the unreasonable limit that was required. When I agree to a co-applicant, who was present, only then I was informed that a co-applicant had to be a member of the credit union. Of course, I was denied the loan. Another example that I can give was placing a stop payment on a company that was continually withdrawing money from my account without my authorization. The credit union not only allowed the continual withdrawals but failed to inform me that I had to request a stop payment on varying amounts to prevent subsequent withdrawals. Despite being a loyal member of the credit union, I was treated with a lack of respect, notified of restrictions after the fact and victimized numerous times by a banking institution that is more concerned with protecting its assets as opposed to its members. I strongly recommend that consumers search elsewhere for a credit union that values its members.
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August 2016 by Francis Carrasco Serrano
Some days the tellers are in a good mood, sometimes they aren't.
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August 2016 by Lanisha Womack
Try a different branch. They have the worse personalities and customer service of any branch location I've been to. I thought it may of just been me, but my sister states the same after several different occasions. The worse!!!!
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May 2016 by John Hardee
Nothing special. Very friendly and professional.
