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January 2024 by M Alexander
Truly shocked at how poorly my elderly mom is consistently treated at this branch. It's a 180 degree about-face to the way our entire family was cherished at the mall branch they closed down. Every employee there knew and called us by name. It is truly disappointing to see such a decline in the level of customer service First Citizens used to insist on providing its customers.
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May 2023 by Xterior LLC
Terrible customer service. Called asking questions for an elderly non-mobile customer. We were asking a question about his check and the person from First Citizens hung up. Update Went to speak to the manager found out she was the one who hung up. I'm at a loss for words. BEWARE
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July 2020 by Robert Perry
Ive been to this bank many times. They are always nice and have good service.
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September 2018 by Mark Schroeder
Teller staff is courteous and quick. Need any other services go elsewhere. Worst customer service I've ever experienced with a bank. Will be moving money out soon.
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October 2016 by Adam Cassotis
This bank isn't open on saturdays until 12PM like it says. Very displeased that I drove 25 minutes to find it completely closed at 10:45AM
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April 2016 by Chase Hazelwood
Great local bank!! Excellent service and the management and staff are super friendly.