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January 2024 by kevin Blackwell
I ordered a pickup truck and front wheel vehicle tow dolly. When I arrived, I was later than the reservation by an hour. This was my fault not the facility's. I was told "The truck was in the paringlot, in the front line by the road and the dolly was in the parkinglot next to the lot the truck was in". I was told "Grab the truck and the dolly and bring it under the covered return area for inspection. There are two dollys so be sure and get the right one. The number is on the paper". He handed me the tow hitch to place in the hitch receiver on the truck. I went and got the truck and the trailer. Came back and a lady came out, had me test the lights and took a picture and told me I was good to go.I didn't expect to have to mount the hitch to the truck, or assemble the truck and trailer. Or to have to bring the vehicle to be inspected once I completed these tasks. I would have thought this would have all been done before I arrived.I feel this is extremely lazy and poor customer service.
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January 2024 by Jim P.
Always competent, calm, and helpful. Will answer any questions thoroughly. Very easy to work with.
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January 2024 by Tasha Hampton
I would NEVER use this place again..Watch their prices they will definitely get you!!! If your looking for a rental truck PLEASE DONT GO HERE!!! IF I COULD HAVE GIVEN THEM A MINUS 0 I WOULD HAVE!!!
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January 2024 by JR Rochester
I have rented last minute from these guys, everything was ready and easy to go. I've rented trucks and trailers fairly regularly. Somedays its super busy and you just have to have patience as they can only do so much but excellent work.I also when I bought my SUV had a Hitch put on and they did an EXCELLENT job.
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December 2023 by Cary&Brandy Lyda
Cheaper than regular car rental business's
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October 2023 by Todd Hagee
Steve and his brother are the best to work with, I keep our RV there and he’s always super accommodating when I need it ready to go! Thank you guys so much for always being so professional and prompt!
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September 2023 by Jay Imura
They have always been great when I needed storage and a truck. Employees there are always nice and helpful when I come in.Thank you !
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July 2023 by Michael Cameron
Made an appointment thru online to have hitch installed. Got a call from U haul representative. Set the time, and asked how much this would run. She said $260. Thankfully we swung by there to find where it was. As they had us scheduled for Thursday 8am (we work). Had to straighten that out. Dropped off vehicle. Went to pick up and Bill was $320. Significantly more than anticipated. IF you do have them install hitch, call office personally and find out exactly how much it will cost. And the wiring job was junky looking. Shappy. Will not return.
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June 2023 by Tom
I arrived a few minutes before you opened on Sunday. I was struggling to check in online and asked a taller blond lady (employee) for help. She had a "can do" attitude and took me inside to help me get the van I'd reserved. A couple of minutes later, the manager showed up and said: "we're not open yet". How rude! Made me feel like he couldn't care less about me as a customer! Come to find out that I couldn't have checked in online and picked up my key anyways. They don't do this at the Hickory Hwy 70 location, due to theft. But! This isn't posted anywhere on your website.
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May 2023 by Jennifer Gold
We stopped by the Uhaul store today to have them refill the propane tank on our RV as we were traveling home (it’s most convenient to have it filled when we already have it on the road). We searched propane filling stations in our area and confirmed that the Uhaul store offered this service and was open. We chose this location because of the ease of getting in and out with our large RV. When my husband approached the service desk and asked the employee to fill the tank he was informed that they wouldn’t fill it because it was raining outside. ? I guess Uhaul employees melt in the rain. BTW: The friendly ACE Hardware employee had no problem filling our tank in the rain.
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May 2023 by michael galati
rented a 26 ft box truck from this location for a move to connecticut. It was an easy process to book the truck along with some accessories such as a moving dolly, straps, moving blankets, and a couple helpers to unload all the stuff from the apartment into the truck. The price was very fair, and the whole process of picking up the truck on the departure date went smooth.
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April 2023 by Justin Chaple
Good service. Good prices. My order got messed up and they made everything right and upgraded my truck with no extra cost.
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April 2023 by Wes Dickerson
If rude customer service is your thing, Christine that works the front desk is for you. She’s even rude to her co-workers. Thanks to her, we will never use this location again!!
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March 2023 by Pavel Aliferovitch
I work as a truck driver. I delivered the U-box here. Arrived on Saturday at three o'clock in the afternoon, turned to Chris for help. He and his partner were told to wait until five o'clock for unloading. I can't spend so much time in every location! I work with an e-log!I was forced to wait two and a half hours until some strange person appeared and unloaded the only box.
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January 2023 by Mr Fanatic#22
Christina was very rude when I called . I asked how she was doing, as I was calling concerning a U-Haul due to my reservation being transferred to hickory location. She didn’t acknowledge my greeting, very rushy, . Thanks to the gentleman who helped me out , but I will not be back to this U-Haul. 12-4-2022.
