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January 2024 by Pete Nappier
I've been begging this location to take my money for over an hour and they won't answer the phone. I get a central call center and they said that they were so busy they couldn't answer. I own a business across the railroad and looked over and no one was there. I told Robert this and he continues to make excuses. America take responsibility and own it.
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December 2023 by Tracy Graydon
Overall perfect. Phenomenal customer service management is totally excellent. Highly recommended I’ll do all my UhAul services at this location.
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September 2023 by Maria CCW
I had a storage unit here for several years. Just moved out, and I want to give a huge, grateful shout out to Lakeia Springs, the manager. She went above and beyond to help us as we were moving out. She was always polite, anticipated our needs, and provided personal assistance - guided by her professional expertise - when we really needed it. The move out would have been much more daunting had we not had Lakeia's help. Thank you so much!
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June 2023 by P Patel
The rental I was first provided had the check engine light on, wouldn’t steer, wouldn’t drive out of the parking lot. But the manager said it was fine to her! It and the replacement were both grossly dirty in the cabs. The photos were of new trucks, didn’t reflect any of the damage.The other problem at this location, where I’ve rented from before and come for supplies, is that the manager is the only one on staff and is tied up constantly. It takes forever to get in and out. Nice woman, seems to be doing her best, but it isn’t worth the time lost and the unreliable equipment if you are on any kind of schedule.
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April 2023 by A&A Trading
This is the worst U-Haul storage place that I have ever used. I waited on the manager for 3 hours and she never showed. Place opens at 9 am I was there trying get my truck emptied. Never called no sign on the door nothing. Read the reviews on this place AWFUL. The manager needs to be fired. I have called the district manager and apparently this is very common for this location. Beware
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April 2023 by Kellie McDonald
We had a stressful moving situation and the woman working called to make sure we had a smooth check in.Thank you so much.
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December 2022 by Axx En
Lakeia was very proffesional helpfull and positive!! Awesome experience
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October 2022 by Jermi Little
The manager Ms. Springs went out of her way above and beyond to help me out last minute and I appreciate it and I highly recommend this location.
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August 2022 by Zachary Carter
My fiancé and I had reserved a 5x5 & when we got there it had already been taken. We dealt with a Tyrone at the front & he was more than amazing. He mad a bad situation , good. Found us a unit last second . The reserve being taken prior to us showing up was out of his hands. He exceeded our expectations . Did all this and was the only working that day. If u haul had 1 Tyrone at each location they’d be doing the company a huge solid . 5 stars reflects our experience. I’d go higher if I could .
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April 2022 by lisa stansel
I've been with this U-Haul for 5 years and I just got another email saying my unit is being raised to 99.95 this is 2 times in less than 9 mos my rent has gone up I don't understand why I'm going to clean out my unit and be done with this place ..I am disabled and cannot afford to pay more money for a unit I've had for 5 YEARS! I barely make enuff money on my disability to pay my bills now ..I am very disappointed in having to pay 99.95 for a unit I've had for 5 years ...
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January 2022 by Sherry L Smith
I would definitely use them again .I had a reservation for a 6×12 trailer . Good prices and the staff was very friendly.
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May 2021 by Ryan
I had a 26ft truck rented and has a reservation for over 2 months at this location. The DAY that I needed it I called and they told me the reservation was cancelled and that the reservation wasn’t at their location but a location over 40 mins away?No accountability. This will be the last time I use Uhaul.
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May 2021 by Hunter Smith
Can't hold a reservation, despite being 2 weeks out, no customer service to provide fixes or any kind of discount for screwing us over. Greedy sinful company
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December 2020 by Rita Sharpe
Beware! Use another uhaul location! After CONFIRMING the night before my pick up time for a uhaul with this location to my ultimate shock- the next morning this location was closed! A sign on the door saying closed due to personnel shortages and referring to another uhaul rental location in Hickory. Of course, the uhaul 1-800 wasn’t aware, the referred to location wasn’t aware and I was told there were no available rentals. ( and there were a parking lot full of trucks at this closed location).I had movers scheduled in 1hr and in a panic. Then Steve at the 311 Hwy 70 location created a miracle and got me a truck! He and his location were AWESOME and saved the day!
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November 2020 by James R.
I very specifically reserved a trailer for pickup in Sunday at the U-Haul location on Rt 321 in Hickory. I did this specifically to avoid the inefficient and very poorly rated "Downtown" location on 542 Main Ave SE, Hickory, NC 28602. After I made my reservation, my pickup location was changed to the dreaded "Downtown" location. I just rented a truck 2 weeks ago at this location and while the staff were very friendly, the check in and check out processes were very inefficient and the truck was dirty, smelly and wet inside due to leaking door seals. No I explanation for my trailer pickup location has not been respected. Why can't I pick it up at the location which is more convenient for me as I requested? 0 for 2 tries in a 2 week span.
