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April 2024 by Jennifer Grace
This location is a joke. The employees are rude and unprofessional. They don’t greet you or offer assistance. They take shortcuts and inconvenience the customer. I return a few items all with receipts and tags. Two were in store purchased one online. The person tried to return them all on the same transaction and said she could put the $138 refund on the gift card because she didn’t have the cash. The issue was with the online return because that’s how it’s always is at this location. I had to ask her to break up the returns per receipt so the refund could be returned to my debit card.The other associate was rudely interrupting my transaction by talking to the person ringing me up asking her to do something later. Didn’t even excuse herself for interrupting my transaction. The person ringing me up didn’t even greet me when I approached the counter. Did not say nothing but what’s the phone number. They were not busy. This is not the first time.. it’s all the time. Just sloppy, rude, unprofessional and no courtesy.Clean house Torrid. This location needs help.
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April 2024 by Breanna Arrison
The cashier who checked me out this morning kept calling me Brandon.... I'm 5'2 and female. Instead of apologizing to me, she acted like she didn't just change my sex and my name for no reason. My order was an online pickup so this was a very short and extremely uncomfortable pickup for me. I should return my purchases and tell my little sister to stop shopping there.I may not tell y'all off, but she will.I deserve an apology. I'm not happy with the disrespect I endured, it was rude and uncalled for.
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December 2023 by Brandie H.
We weren't greeted as we came in, once we were acknowledged we were treated as an inconvenience. Honestly Torrid's over all value and quality has declined significantly over the last several years, but that isn't a reflection on this store in particular. Today was the first time I had been to this Torrid and will be the last because I prefer to just shop online if the employees are going to be hateful and talk negatively about customers. Torrid used to stand for acceptance, feeling welcome and feeling valued, but clearly not anymore. Do better Hickory!
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October 2023 by Lowpocketstn TN
Absolutely love this shop! The only thing that would make this shop better would be lowering the prices. The jeans are way too expensive.
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August 2023 by Heather
Absolutely worst experience I have ever had at any Torrid location! Tausha was extremely condescending and rude. Refused to exchange 2 unworn bras that were too large and tried to overcharge me for a shirt that I was wanting exchange for a size up in. I felt extremely uncomfortable and will NEVER shop from this location again. Please retrain your associate because she has 0 social skills.
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August 2023 by Megan Icard (SippyCupOBlood)
Awesome Shopping Location! ? ?Tausha is a Rockstar! ? ?
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June 2023 by janet walker
Customer service is horrible. They refused to return a blouse without the tags attached even though they were with the blouse at return along with the receipt. I find it very odd there is nothing on the website stating this is the new policy. I had been there 2 weeks prior returning another piece without tags and it was no problem. Ultimately I was able to send that article back fora refund.
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June 2023 by c B
Very chilled laid back place the employees are very friendly and very helpful in picking out stuff I went everywhere to find somthing nice for a job interview and couldn't find what I was looking for but they took the time to help me out and didnt judge me like some of the other snobby places I went to thank you again for your help❤?
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April 2023 by Meili Beaudoin
I went into the store the other day, and there were four employees kind of just standing around, which is fine I get sometimes there’s not much work to do. My complaint is that they wouldn’t leave me alone. Every few seconds one of them would ask how I was doing and if I needed something. I was in there maybe 5 minutes and I was asked the same questions at least 10 times. Idk I like to shop in peace and it wasn’t peaceful, just my preference I guess.
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April 2023 by Hollie Price
Cara, the manager, is extremely helpful! She's knowledgeable and honest! Your shopping experience at this location will be pleasant.
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February 2023 by Bunny
So I love getting my mom gifts from here she loves it and it's awesome because they have fans in the dressing rooms like that is so smart!! Because I don't know a girl who doesn't get over heated when trying on so many clothes!
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February 2023 by Bunnysunshine Gaming
So I love getting my mom gifts from here she loves it and it's awesome because they have fans in the dressing rooms like that is so smart!! Because I don't know a girl who doesn't get over heated when trying on so many clothes!
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January 2023 by rom dula
All they had for my wife were black dress pants. Need more colors than black.
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December 2022 by Angela Elkins
This bad review is due to Torrid not honoring torrid cash and horrible customer service. I placed a very large order with items to be shipped and picked up in store. Everything was legit through checkout. Less than an hour after I checked out, I received several emails stating all items except for two were out of stock. Well, that was a game changer, I would have NEVER placed the order had I known I was going to be paying full price.Since Torrid cash is $25 off of $50. I ended up paying over $100 for items that was supposed to be $50 because Torrid cash was no longer valid since the items were less, now that the other 5 items were out of stock. I instantly called and asked them to cancel the order and they would not. I called Paypal to dispute and they assured me I would not be charged, but I was still charged for the order. I WILL NEVER SHOP TORRID again due to this poor customer service. The clothing is not consistent with sizing either.
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November 2022 by Robbin Trice
Love this store! Sales Staff very helpful, patient and knowledgeable.