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February 2024 by Jeff Smith
Defective modems and wifi boxes make getting stable internet tough. Spectrum used to have a large monopoly before metronet and they abused us heres to lower rates and faster speeds in 2024.
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February 2024 by Clyde E Prevette Jr
You have to wait forever to get help. Only have the base model of the phone I want. Samsung Galaxy S24Ultra.
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February 2024 by Ian Elkins
The people here are nice and helpful but they are bogged down by an outdated and buggy system that doesn't cater to older or returning clients.
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January 2024 by Donald Williams
Made an appointment and they ignored appointments so l had to wait. CSR was rude and very curt. I am changing carriers because of the way I was treated.
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January 2024 by Steven Shuman
Very slow service and always busy
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January 2024 by Wes Marlowe
The ladies working went above and beyond to help me out, even stayed after normal operating hours. 2 thumbs up!!! ? ?
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January 2024 by Nolly
I've got a couple of people I want to acknowledge because I work in the service industry and I know how good it feels to get recognized. First the guy on the phone Dlast was so helpful and super nice guy. Then my technician Mike (I wish I knew his last name) was also super helpful and made sure that the job was done and done right. Thank you to both of you I hope you guys get raises you deserve it.
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January 2024 by Alisha Moore
STATESVILLE IS SO MUCH BETTER!!! The store manager at hickory location is so rude and Disrespectful. Her name is Candice I believe. I’m not sure how she ended up store manager but she lost 4 more loyal customers today. 5 including myself..you know, With me being a manager myself. I just don’t believe how disrespected I was by her. From the get go she had an attitude with me. she thinks she’s better than anyone else there and that’s not how you go about anything in life and that’s how you lose Loyal customers, and every time I go in this store she has an attitude with all the customers. It’s Crazy how someone like her can be top store manager. she needs to go through a Customer Service class again and be fired or Moved back as a associate not a store manager because that store will Go down hill with her being there because I’m truly telling you she will continue losing loyal customers by her attitude and Employees. every time I go in there’s new people. it’s a shame.
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January 2024 by Samy Fahmy
Unprofessional service too slow and rude!
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January 2024 by Trixie Ray
DO NOT GO TO THIS PLACE.. WASTE OF TIME AND MONEY.. Worst place to ever go.. the store manager is Rude. She basically told me to Go Screw myself that She couldn’t help me with my issue with Spectrum.. and it was one of there associates that messed up and told me she couldn’t fix what he messed up... She does not need to be a store manager. She treated me like Absolute Garbage. I myself am a manager and I just don’t think she deserves to be a manager. How do you have Business with someone that treats you like that..that’s why They don’t have much business… that’s why they have new associates every time you go in there because of the store manager.. I left this company because of her.. she’s losing customers i promise you that.. I will not spend my money with this place I don’t care if I go Without a phone. I will not ever go back to that store. I’m disappointed with spectrum of having her there. STATESVILLE spectrum store Is Wayyyy better and That fixed my problem within 30 minutes just goes to show how much that store manager at Hickory cares… SMH
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January 2024 by Jordan Pharr
The absolute worst manager you could ever speak with. Go on to Statesville and you’ll actually get treated like a customer should be.
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January 2024 by Leanna Engle
Austin was so helpful and patient. I was on hold multiple times for a total of 2 hours with my previous cell phone provider, and he provided me support the entire time and answered any questions I had. Definitely made the very difficult situation a lot better.
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December 2023 by Kaitlyn Forgione
Constant outages terrible service. Can't wait for metronet.
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December 2023 by Rick Beatty
They lost my last two cell phone trade ins.
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December 2023 by Vicky Lowrey
Had questions which David answered.
