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June 2024 by Yohali Aguilar
Super slow service
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June 2024 by shaun dalrymple
This place always has a wait to be seen. Whether you have an appointment or not.
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June 2024 by James4489
You get what you pay for, and there is a reason they are so cheap, they are trash. Reception is the worst, and customer service is horrible. Pay more and go to Verizon, they at least work
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June 2024 by fez rayman
Im surprised this company can't keep this place fully staffed .3 people working is what you mainly see everyday. The wait has always been over 1 hour any time of day. Showed up at 10:30 with 4 people ahead of me, it's now past 11:30 and still 4 people ahead of me. Not the firts time I come in to fix a problem with equipment. I figure that after a year they would have fixed this problem.
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May 2024 by donald martin
It was great when in to exchange modem and router was in and out in no time
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May 2024 by Gerald Bartholomew
They need more staff, but those that are there are very professional.
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May 2024 by Vicki Christoffersen
When I went last week, I only wanted to drop off access cables that we had from our kit. 7 people waiting inside. One sale person was working with person, already. So I left the cable on the window sill.
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May 2024 by Kevin Durben
Been having problems ever since they went to digital. Now they have that early warning system when there is a storm . But my TV just goes black and I have to turn it off then back on . Poor poor poor.
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May 2024 by Joel Webb
The service is as poor as the Internet Service is. Glad Verizon, StarLink, Lumos, and AT&T Fiber are great alternatives.
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May 2024 by Charlene S
Y'all can get a 1 star.... With everyone you have in the waiting line, don't have enough coverage. Step it up on your customer service. Improvements should happen just so you don't have customers leaving your services.
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May 2024 by Amanda Yount
So many “outages” it’s ridiculous. But I’m STUCK because there are no other internet services where I’m at ? We’re also gamers and we lag and lag and get booted off our games. It’s super annoying. And yes, we have the right speed for what we do…
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April 2024 by Quavi2wavy
Have nothing bad to say about the workers in the store. But the phone service is horrible and the customer service for spectrum over the phone is the worst I ever dealt with. I will not be keeping this phone service long and would not recommend. WiFi works perfectly but do not get phones from spectrum.
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April 2024 by Jamie Harris
Timely manner
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April 2024 by Paul Dover
Surly, slow and inefficient. They go out of their way to be unhelpful.
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March 2024 by Regina Morris
So very helpful been with them for years.
