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March 2023 by Sarah Visocky
Before I purchased a new set of tires in January 2022, I had my car aligned. I regularly take my car in for the tires to be balanced and rotated to maintain the warranty. I ask every single time when I go to pick up my keys if everything looks normal and have been told all looks great. I recently went to TN and my dad thought my tire pressure looked low and told me to stop by the local Sam's Club Tire Center there. When I arrived, I was told my tire pressure was 10 pounds low on each tire and that it didn't appear like the technicians at my Sam's Club had checked it since I bought the tires. Additionally, I was told that they couldn't service my tires since there was uneven wear. Mind you, I just had my tires "balanced and rotated" at Hickory Sam's Club in December at which time I was told everything looked normal and fine. I have driven my car less than 5,000 miles since then, and having that much wear seemed unlikely in 2 month's time. The techs at the TN Sam's Club also showed me where weights were being added to counter balance my tires rather than balancing and rotating them, which according to them is not Sam's Club's normal practice. They advised I speak with the GM at the Hickory store regarding this poor service practice. I took my receipt into the Hickory store today, and with one of the techs looked up all my records, which all show that my tires are wearing normally and have no issues. I was told today that the GM Tim Hasson was on vacation through Sunday and wouldn't be available for 2 weeks after this to speak in person due to training. I was refused a phone number to call and speak about my customer service concerns as well. When the tech today looked at my tires they admitted that my tires have unusual wear and that my warranty is now voided and I will no longer be able to have them balanced and rotated again at this Club. Something is seriously wrong with the customer service at this Sam's Club! I have only put 18,000 miles in this new set of tires and have been told I need a new set and that the issue is my car and so my warranty is void. This is a disgusting business practice, and I know that if a man had been the customer, he would be getting free replacement tires. I will not be buying Sam's Club tires again or recommending their services to anyone.
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December 2022 by Brenda B
Do NOT buy your tires there. Before COVID, they were great. Now they NEVER answer their phone. EVER. Don't believe me, try calling for a quote or an appointment. I know for a fact that they aren't that busy. Customer service even tries to get them to pick up. I have been there first thing in the morning and they don't pick up. Go somewhere else.
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December 2022 by Tyler jones
Very friendly people I’m not even a member in my truck had a flat tire and I went over to the tire place and they were more than happy to help me
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October 2022 by Tina H Hoover
Got to Sam’s at 7:05am … finally found someone outside … asked are you open he said no we open at 8 only curbside pickup … well why is it posted on door of your store plus members 7am?
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September 2022 by Bridgette Lindsey Duffy
I ordered baby shark cup cakes and small cake for my child’s 2nd Birthday. We ordered it over a week ahead of time. We go to pick it up and they give us plain cupcakes and a cake with no decorations. They say whoever took our order did not write down baby shark. They aren’t willing to do anything to fix the situation besides sell us the plain cupcakes and cake. Absolutely ridiculous and upsetting. Will never be ordering cake or cupcakes from here again.
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July 2022 by Hertha H.
Recently joined the club. I have made several trips in such a short time, LOL. There are so many deals and fun stuff to be had. Gas prices are much better than a regular gas station too. So, from the friendly lady that signed me up, the jewelry lady (TY), to the gentlemen preparing the delicious roasted chicken then all way to the Snack bar. Great staff and service! Thank you to all.
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May 2022 by Brooke Z.
Cody is always willing to help when you are in Sam's. He seems to be a great employee!
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January 2022 by Talitha Loy Jarrell
great place to shop and work. look all my fellow employees and members. Glad I am now part of the team
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December 2021 by Tommy Wishon
Great prices on all products and great fuel prices as well!
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November 2021 by Brittany Brooks Lum
Worst Sam's Club I have ever been to. The employee's are extremely rude and do not want to do their jobs. Shop at this store if you feel like being disrespected and talked down to.
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November 2021 by Tony L.
This place keeps profiling people it's disappointing and disgusting! Never thought I would had to get like this but you know what too much is too much I did not transfer my items from one cart to another! I truthfully never do but yet there's always someone standing in front of me watching me which I understand it is your job to watch but I've been singled out multiple times I will start recording myself as I shop
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May 2021 by Mike L.
i wanted to buy 8 lbs of chuck meat cut in 2" pieces. I had made this order for several years. Now the meat department tells me they cannot cut it unless I bought 16lbs. No explanation why and not even saying I'm sorry but cannot take your request. I walked out of store and went straight to Publix where I was greeted with a hearty "absolutely "! And the meat mgr. stopped what he was doing to cut it for me. No personality or personal touch at Sam's. I'm taking my business to Publix.
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April 2021 by Bill Arcebal
Sam’s have quality products and cheaper than other place.
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October 2020 by Jesse L.
I'm a truck driver an the manager here is a jackass, bring him a trailer to unload an he jus disregards me being there having me sitting for no reason.
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September 2020 by Randy Dover
The scan and go system is wonderful! No waiting to check out is great! Always a clean environment to shop. Thanks for all y'all do.