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December 2023 by Erin Fulbright
Used to be efficient and friendly. Now, extremely slow on refills for meds that have to be sent monthly. They give inaccurate time for pickup and no empathy at all when you’ve been waiting for way longer than expected/told. I just drove 30 minutes after being told it would be ready at a certain time to be told it would be another 45 minutes or an hour. The lady working the window is rude. This is definitely not the Publix customer service I’ve experienced in the past.
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November 2023 by Lucy Shurly
It’s clear to see how understaffed they are, but they still provide great service and great prices for my meds.
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November 2023 by Hickory Resident
Used to be great, horrible is too nice of a word, and that includes the words you should never use. They have went so far down hill, with not filling when supposed to be ready, then having to wait extended amounts of time when you arrive after you called to make sure filling a persons order while they wait, pinning you in behind for over 30 minutes, then not having yours ready on the one you called to make sure, making you come back in 30 or more, a couple have been short and curt even though I stay extra polite. final straw was today, medicine was out, no ETA on backorder, called around, found it, asked them to transfer, said they would, waited 30 minutes at other pharmacy, still not received, called back said would send it now, another 30 still not received, asked Publix to call them, and they could fill tonight, Publix refused, said Walgreens could call them, they would NOT call Walgreens, they had to call them. Kudos to Walgreens at Springs Rd, they were extra nice, and finally got it filled. 2 and a half hour ordeal. Wife likes Publix, but I am changing and have wanted to months ago.
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September 2023 by Ediberto Santiago-Alvarez
This used to be such a wonderful pharmacy. But there’s a problem now: they’re overworked with refills. Sometime ago I was told they had over 100 refills to work on and ours were in process for over 3 days. We may sadly have to switch pharmacies because we have chronic conditions and cannot afford to wait days for our refills…And we really like the staff too. What a shame.
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September 2023 by tabby freeman
Love the prices but I do not like when I go to pick up my meds 2 days after my doctor sends the scripts to them and my medication isn’t filled this happens every month!
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June 2023 by Mandy O'Rourke
I would give this pharmacy more stars if I could. Publix in Hickory, NC is professional, helpful & quick. They always help find the best price and do not send an abundance of reminders like other pharmacies. Keep up the good work!
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April 2023 by Jason Townsend
A really good place to go and get a sub sandwich and a good place to go and get produce and the staff are really nice to so go and check them out
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January 2023 by Caletta G.
On most of my visits to the Hickory area, I have the pleasure of going to this Publix location. I live in Arizona, and I'm jealous that I don't have Publix in my neck of the woods. This Publix has such a wide variety of goods and always has a clean and organized presentation, and their prices are competitive. The staff are friendly and helpful as well.
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January 2023 by tamara price
This used to be a great pharmacy but I'm not sure what's going on now. I have insurance on file and if my insurance doesn't pay for whatever medicine I'm getting I'll look up Good Rx and they usually have an awesome coupon to help me save some money on my medicines I get from them monthly because every little bit helps nowadays. They used to be so accommodating and would always be more than happy to run it through Good Rx but now it's like if you even mention anything about it they just try and brush it off like you are already getting the best deal possible even though that is not the case. But I don't make it a big deal I'm just going to let everyone know that I'm not happy with how they are doing things at the moment and hope it will change before I have to switch pharmacies.
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September 2022 by paul byrd
i like the store and it is run well and as for the complainer that the long hair was rude, i can tell you I have done business with this man at Eckards and now PUBLIX. YOU are rude, and you should not deal in lies.
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August 2022 by Liza D.
This is the review for the deli. It's Hit or Miss if I can get the pork Mojo but when I do sweet baby Jesus it is amazing so very moist and tender and full of flavor if I do happen to show up and they have it what a treat it is
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August 2022 by Rob G.
Absolutely love this grocery store super clean huge selection and the deli is the bomb the pork Mojo is a winner winner chicken dinner with me. They only have it whenever the manager takes a shine to serve it though so it's always hit or miss if you can get it
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May 2022 by Will Merris
They do such a good job at this pharmacy. The staff is excellent.
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April 2022 by Sheri Townsend
My parents use Publix Pharmacy. In the past the service has been good but my Dad has been to the ER lately and has needed some meds that were called in from ER but not ready and it had been hours.The next week said they did not have a request for meds for a procedure but they did. I don’t know what is going on there but will be moving to another pharmacy. Can’t keep going back and forth and calling them and the doctor 2 to 3 times. I will say that ER called the 24 hour CVS for him and they called us to say the meds were ready before we left parking lot!
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January 2022 by Nick Mosley
Publix atleast this location that Iam personally aware of has been the best pharmacy I’ve used. There profesional and courteous. There prices are also the lowest around. Iam glad they came to Hickory.