Paramount Automotive is a highly regarded dealership in Hickory, NC, known for its excellent customer service and dedication to client satisfaction. Customers have praised the staff for their friendliness and professionalism. David Hoover and Gates Walters have been highlighted for their efforts in helping buyers find the right vehicles at desired prices and addressing any issues promptly. One notable experience involved a customer who drove nearly five hours to purchase a 2024 Volkswagen Jetta. The dealership's team went above and beyond when a sunroof issue arose, providing a loaner car and ensuring the repair was completed, even taking the vehicle back to the dealership for thorough service. Rudi, the General Sales Manager, demonstrated exceptional integrity by finding a comparable vehicle after the repair process extended beyond expectations. Reviews also commend the seamless transaction processes and knowledgeable salespeople, such as Matthew Cook, who worked hard to secure favorable deals. Customers have expressed appreciation for the courteous service received during maintenance visits, with particular mentions of staff members like Luke and Heather for their expertise and support. Overall, Paramount Automotive stands out for its commitment to quality service and customer care, making it a recommended choice for vehicle purchases and maintenance.
I bought a Mini Countryman from Paramount today. Everyone we worked with was very nice. David Hoover went above and beyond to get me the car I wanted, at the price I wanted. The whole process went very smoothly from the time we arrived to the time we left.
September 2025
I got a recall letter and took my car down to Kia in Hickory. Luke in service was awesome. He was knowledgeable and courteous. Thank you so much for making my dreaded appointment more enjoyable.
September 2025
What a great group of people to work with. I both 3 from them. Seamless business transactions. Caleb and Zack are amazing!
