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September 2024 by Eric McIntire
I highly recommend Master Tech. They are awesome repairing our Mercedes. Christy and team are the best!
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September 2024 by Brandon Lamberth
Awesome service facility, with honest, knowledgeable staff. I will always continue to have my cars serviced here.
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September 2024 by Natasha Wright
Friendly Staff! Family owned! Reasonable prices! Professional! Fast and efficient! Got the problem sloved! Trust worthy!
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August 2024 by Austin Fox
Ok I don't know if I'm coming off as a Karen or rude but my momma took my first car over there to fix the car cause eit wouldn't go out of gear and to fix the break light they did the job but then tried to give us a list of other thing they need to fix which is what mechanics do but the bad thing is when we got it home we realized that the yanke 3 of the 4 door armrest or handles off the door and left them laying in the floor board then proceeded to take my hood ornament off my car they did the job but destroyed the inside then proceeded to say it came like that I hate how they did us and I hope no one else get that treatment
Edit:I ain't trying to start nothing and I do respect the fact you answer my review and help us out to some degree but my mama ain't no liar I try my best to tell the truth no matter what I think y'all did damage to the interior of my car and I understand accidents happen but I wish I was told that the door handle were pulled off but I wish y'all the best of luck with y'all's business my car is up and running I'm about to start back to school and I'll be able to ride my car now so thank y'all for fixing some stuff but I wish y'all could've let me know about the door handles and ornament before we left have a good one and god bless yall
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August 2024 by Sara Cartee
I have now had my bmw repaired at master tech a few times. In all experiences they were efficient and went above and beyond with customer service, thank you so much and I will be back :)
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August 2024 by Kathryn
Excellent!
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August 2024 by Kimberly Blackburn
Love the place! They really do know what they are doing when it comes to a bmw! Real nice peaople !
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August 2024 by Todd Campbell
I love the team at Master Tech. They always do an amazing and thorough job.
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August 2024 by Kristin Black
Very professional!
Kept us informed throughout the process
This was our 2nd experience with master tech
Would not go anywhere else
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August 2024 by Jay Peterson
Thank you for the work your fine shop has done on our 2000 C230 Sedan. It has been a trying year for us here and things have gotten so much better. Thank you for working and scheduling to get what we needed and wanted to get done in January 2024 and most recently July 2024 to finish the repairs. Please thank David for the wonderful job he did on all the repairs. I was very happy to have found this shop so relatively close to our home (19 miles) to work on our two "vintage" Mercedes. They have not disappointed! The employees have been fantastic, extremely personable and nice to deal with. Thank you all for the attention paid to our automobile. It is running so well, all new fluids, plugs, filters, very pleased (and relieved!) It is important to have a place where there are technicians and other employees that are familiar with these automobiles and their experience is worth its weight in gold. We will definitely be back to have Master Tech Auto look at any issues that arise! Thank you all so much.
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August 2024 by Randy Pannell
Helpful setting up repair for my request
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August 2024 by Michael Roper
I always have a great experience here. Most recently, they fixed an issue that Audi Northlake messed up. Better than the dealer, and right here in town.
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August 2024 by Juanita Williams
They are very professional and had my oil change done in no time. Also informed me of an issue with my undercarriage. Because I was shown this issue MB of Northlake will be taking care of it. Thank you guys for a job well done. I will be coming back for all of my repairs
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August 2024 by Tuggs Kincaid
Great customer service!
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August 2024 by Todd Gillespie
Had previously done business with Master Tech on several different occasions and never had any problems. 7/23/24 I contacted Master Tech for an estimate to replace front suspension air struts on my Mercedes because the car would not rise and I didn’t want to risk doing any damage by trying to drive it. They gave me a quote of $2514.50 to which I agreed. I had the car towed to Hickory to which there was still no damage to my car. Upon arrival Master Tech took photos of the car after the driver delivered the car and there was no damage. After changing both air struts I received a call from Master Tech on 7/31/2024 stating that the car still wouldn’t rise and it would need the ac compressor replaced at a cost of $839.95. To which I agreed. On 8/6/24 received a call my car was ready. Bill was $3510.55 which I gladly paid because I’ve never had any problems with their work before. On 8/7/2024 I was walking around looking at my car and noticed that my fender had damage and fasteners were missing to hold the rubber inner fender in place. My tire has a cut mark on the outer edge I called Master Tech to inquire about the damage. I wasn’t surprised when they had every excuse except to be accountable for what happened. Someone drove my car while it was in their possession trying to get the air shocks to work and when they didn’t they called me and said I needed a new compressor. Hope this is helpful to others because I definitely want be doing anymore business with Master Tech.
