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February 2024 by TheBeaver50
95% percent of the staff are slow , confused , rude and unprofessional. After being there for hours we finally got the manager to take care of our questions but we were lucky and would never try to go in that store again. There was people standing around everywhere, saying they had been waiting for hours just to look at glasses and they had appointments as I did
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January 2024 by Samantha Asam
Marc was extremely kind and patient in assisting with returning a pair of glasses I had impulsively purchased online. While in the store I decided on buying another style. Everything from different lens options, insurance benefits, and protection coverage was clearly communicated. Marc also offered to adjust the nose pads and clean both mine & my husband’s glasses. Truly a great experience, and very excited to get my new pair of glasses!
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January 2024 by Marc von Osinski
Great service and products!
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January 2024 by Danielle Thomas
Very friendly & helpful.. I highly recommend lens crafters ?
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January 2024 by Carmen Barnes-holden
Excellent customer service. Very knowledgeable and helpful. I felt veryeducated and pleased regarding my purchase.
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December 2023 by Sam Woody
Brought in my sunglasses to get nose pieces replaced. The associate and manager both greeted me and took the time to help me. In and out in less than 15 minutes.
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December 2023 by Mitch Atkinson
I was in LensCrafters today to have a lens put back in my glasses. The lady who waited on me, wasn’t sure she could help me. She asked me if I wanted her to repair the glasses or replace them. She checked, and The glasses were 13 months old, so she said she could not replace them. So, she took them in the lab and put the lens back in. She gave them back to me with hers, and mine, fingerprints all over them. Really? You don’t clean the glasses you just handled? I went to the drug store and bought some cleaner and cleaned them myself. Maybe you have to purchase a new pair to get them cleaned.
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October 2023 by doug stewart
They were able to fit me in on short notice and the exam was done in a thorough and professional manner. He was very friendly and kind.
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September 2023 by Cole huffman
I came in with a pair of sunglasses that had accidentally been broken. Mark quickly assisted me and they were able to repair them in half the estimated wait time all for no charge. I would highly recommend the excellent service and knowledge that LensCrafters provides.
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August 2023 by Neng Yang
The customer service was very efficient and wait time was not long. The manager there was quick to greet you and let you know that one of the staff will be with me shortly. Not even 5 minutes I already got serviced on what I needed. Marc was excellent and helped me found a safety frame that works for me. Very friendly and easy going staff.
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July 2023 by Yugirulz2 Roblox fan
My son lost his glasses 9 hours from home on vacation. I called Asheville LensCrafters. They were unable to help me in their store but the representative made every effort she could, calling various LensCrafters to see who could help us. She recommended heading out to Hickory, that they could do same day turn around. We drove the 2 hour, 45 minutes to get there. We arrived at 10:30am. We were helped immediately by Louise (who I had spoken to the night prior…AND she had pulled the lenses aside we spoke about over the phone). We paid for the new frames at 11am. We came back at 12:30 and they were ready to go. Being from central Florida, I’m not used to such amazing quick service and polite representatives. The gentleman who fitted my sons glasses was also great and even answered some questions about my husbands glasses. I would highly recommend this location.
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July 2023 by Michael Owen
I had stepped on my glasses and bent them up, and a lens had popped out.Went to Lenscrafters where they were able to repair them within 15 to 20 minutes.At no chargeThank you for your great customer serviceMichael
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July 2023 by Kelly Parker
I had a wonderful experience here! While I was on vacation, I unfortunately broke one of the earpieces off my glasses and was hoping to find a place that could repair them. One of the staff members, Adriel, took the time to search for another pair of glasses in the store that my lenses might fit into, and when she couldn't find any, she was able to replace both of my old earpieces with different ones from spare parts they had in the store instead. It saved me from needing to buy a new pair, and I love them even more now because they're original!! Very grateful for their caring and patient customer service.
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July 2023 by Arjun Ohri
Just went to get my glasses fixed after my daughter sat on them, and they fixed it immediately, right away. Tyler was great, thank you. Highly recommended
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July 2023 by Audra
We were greeted with smiles when we came in. They were very friendly and helpful in picking out my glasses. I tell everyone I know to go to LensCrafters!!Their service is pretty fast. It doesn't take long to get my glasses.