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November 2023 by Catherine Lundberg
Sadly, my insurance company totaled our truck. But the whole process from dropping it off to when they hauled it away, was less painful because Tina and the staff at K and M walked us through every step of the process. They were a great liaison for us with our insurance company. They even provided us with a rental car! If you want your vehicle fixed the right way go to K and M. They will be honest about what it takes to do so, even if it means your insurance company won’t pay out!!!Service: Body & Trim
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November 2023 by Ismail Os
First time I have seen that serious and professional service.My truck still there and probably will stay another 4-5 weeks to repair body and paint. Will see after than.I'm a picky person. I assume I will satisfy. Just crossed the fingers and waiting.
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October 2023 by Jennifer Lambert
Alan and Tina are amazing!! They are both extremely helpful, kind, respectful, and thorough. The crew who fixed my car did a phenomenal job. I would definitely return and recommend K & M Collision to friends and family. I couldn't have asked for better service. Thank you for your hard work!!Services: Painting
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October 2023 by Matt Lambert
This is the most professional body shop I have ever seen. Alan really went out of his way to take care of my wife and make sure her car was perfect when she picked it up. Accidents happen and if we ever need body work or painting again this is the place.
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September 2023 by Sherry R.
This is pics of my car when it got hit sitting still in a parking lot, verses when K and M got ahold of it! They totaled this perfectly good car out bc they are known to total out ppls vehicles over nothing! They could not make up their minds at k and m if the frame was bent in the front end(which it was not) and then they (k and m) had changed their mind that it was something completely different. Over being hit while sitting still in a parking lot, plus I had drove this car for a month before they got their nasty hands on it. And all that was wrong was cosmetic issues, and they decided to go behind our backs and have our insurance total out our perfectly good driving car almost brand new one at that, over some cosmetic issues!!!!!! For real k and m? Now I know exactly how y'all at k and m, got a nice new building in hickory, verses where y'all we're located at in little ole taylorsville in the building y'all were in!!! It's bc you know how to play ppls insurance and get their vehicles totaled out over nothing!!! And in the end the result is you get paid out more! Y'all are sorry at k and m! You don't know how to properly fix some simple cosmetic work without totally totaling out someone's almost brand new vehicle and any other one y'all get by with! Never again will k and m get another vehicle of ours! That's an unfortunate lesson learned trusting y'all
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September 2023 by Rebekah Connell
Allen was an absolute wonder to work with!! I will forever go to k and m. Allen helped me every step of the way and continued to help me make sure that everything was taken care of. Very personable and genuine. I honestly couldn’t say enough about how great he was to work with 10/10. Thank you so much Allen!!!!Service: Body & Trim
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August 2023 by B Simpson
AMAZING SERVICE! K&M has gone above and beyond in customer service during this accident. Tina at the front has been so patient, so informative, and so helpful on educating and answering all of our questions on how this whole process works. She has made this experience the best it could be. We have been working with a terrible insurance agency to try and get this accident handled and everyone at K&M have been so polite, well educated in their field of interest (from intake, estimate, repair, etc) and all very professional. Customer Service is hard to find these days but K&M is top notch and you will not find better around. Our vehicle was a total loss so I can’t speak on repair work but from all the interactions we have had with them so far I will not hesitate to have all my work done in the future here. Thank you for being a stand out company who cares for their clients.
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August 2023 by Jeff K
If you have a repair that needs to be done right, take your vehicle to K&M. Tina and Matt were so much help for me in my botched repair situation. They went above and beyond to help me. Excellent customer service!! You have my business from here on out! Thank you!
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August 2023 by Beth S
AMAZING SERVICE! K&M has gone above and beyond in customer service during this accident. **** at the front has been so patient, so informative, and so helpful on educating and answering all of our questions on how this whole process works. She has made this experience the best it could be. We have been working with a terrible insurance agency to try and get this accident handled and everyone at K&M have been so polite, well educated in their field of interest (from intake, estimate, repair, etc) and all very professional. **************** is hard to find these days but K&M is top notch and you will not find better around. Our vehicle was a total loss so I cant speak on repair work but from all the interactions we have had with them so far I will not hesitate to have all my work done in the future here. Thank you for being a stand out company who cares for their clients and community.
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July 2023 by Ronda Reid
Tina at K&M collision is absolutely amazing!!! She assisted us with every detail with heartfelt kindness!! So grateful for her! Thank you Tina!!Employees like Tina create outstanding companies. Body work and paint was superior on our previous vehicle that K&M Collision serviced. With the expertise body work, no hassle, and extra kindness delivered at the front desk by Tina, we highly recommend them to anyone.The Reid Family
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July 2023 by Hekbound Genuis
Had a blowout on Lenoir Rhyne Blvd. After unsuccessfully attempting to remove the lug nuts I googled the nearest auto repair store K&M Collision popped up first. I figured I would ask if they could help and they jumped at the chance. I drove slowly into the lot and they got right on it. The staff was extremely nice and I could tell they really enjoyed their job. Thank you so much for the help.Service: Tires
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July 2023 by Larry Soblotney
Even though our son's 2022 Ford Maverick was totaled, Tina was of great help. She explained the situation well. She helped us to understand the steps to take with our insurance and set up everything. Thanks for all the help, Tina.
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April 2023 by david Smith
My vehicle was damaged while having a manufacturer warranty repair and was sent to another collision center. The repair there created more damage. It was finally taken to K&M and repaired properly. The staff there were friendly and genuinely cared about the repair of my vehicle. The facility was immaculately kept and they had state of the art equipment everywhere. My vehicle was returned to me in better than new condition. Thanks to Kyle, Michael and Will for great communication throughout the complete process. They eased the pain of a complete nightmare. I would strongly recommend them for any paint or body work needs.Services: Painting
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April 2023 by Gary Schattschneider
Tina and Allen and the whole crew at K&M Collision in Hickory, NC were outstanding, professional, and excellent in helping me with body work on my car which had a lot of damage from an accident. They worked with my insurance company to get the repairs done just right. The car is beautiful and it looks brand new. The paint matched perfectly, and on top of that, they even detailed the inside and outside of the car which really added a nice touch. I recommend K&M Collision both for the wonderful, friendly and helpful staff, as well as a job done well! K&M is meticulous in attention to details in their body work/.repairs. I will certainly use them again in the future if needed, and I have been referring them to my friends and family.-Gary SchattschneiderAshevillasgebuServices: Painting
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April 2023 by Whit Hodgin
It's never fun having to deal with a damaged vehicle but honestly K&M made the process pretty painless. Their communication was great and they seem to care about their customers. Specifically Tina could not have been more kind and professional- she went above and beyond. I hope I don't need them in the future but would absolutely return again