Hickory Park Furniture

Most Recent Comments

• January 2024 by Joey Perry
  I was looking at Kincaid furniture at a local store and thought I would shop around. I sent a note to Hickory Park and got a quick call back from my salesperson Diane Christensen. The price was half of the local store and we were able to do the transaction by email/phone. While they offer delivery, I wanted to pick up my furniture so Diane worked with the warehouse to allow me to pick it up on a Saturday. I cant say enough good things about my experience, we will definitely be back.
• January 2024 by Lyne K
  We purchased living room furniture. Our sales/design person, Diane Christensen was great! She was very professional and took the time with us to make sure that all questions were answered. Her product knowledge and service was excellent! The overall process was very smooth! We highly recommend Diane and Hickory Park Furniture.
• January 2024 by Patricia Wilfong
  Danielle Siers has been wonderful to work with on several occasions to find furniture for my home. She is quick to respond, knowledgeable, and provides great support during the entire process. She was able to get me much cheaper pricing on the pieces I selected compared to other retailers. Highly recommend working with her!
• January 2024 by Terry Merrifield
  Buying furniture online is a new experience. What I thought as a real challenge turned out to be an easy experience. Working with Diane Christensen was great. I initially contacted her about a chair that I found on their site. She directed me to another manufacturer that she believed would provide a similar product but for less money. After sending us fabrics she then led us through the process of ordering, payment options and ultimately delivery from North Carolina to South Carolina. The experience was five stars. Thanks again Diane.
• December 2023 by Stacey Turskey
  Hickory Park Furniture is the place!!! We were building a new house and had a big purchase. Diane worked with us on getting pricing for a large sectional w/ pillows, upholstered ottoman, 2 leather chairs, an upholstered king headboard and frame and a reclaimed wood sofa table. I knew exactly what I wanted and Diane was responsive and quick with pricing. Then came the timing. Since we were building, Diane worked with me on when to turn this into an order based on when their delivery team travels up the East Coast. Diane was the voice of calm in the middle of all of the building chaos. Once delivery was scheduled, the freight company was prompt and clear with communication. The 2 delivery gentleman were hardworking, gentle with our furniture and very careful with our house.Hickory Park Furniture is top notch.
• December 2023 by Lisa McKinley
  Buyer beware the quality and craftsmanship offered by Hickory Park!! I’ve never been so disappointed with a furniture purchase experience or the quality of the product we received for the price.We ordered a console table with wood base, stone top at the beginning of February. We are not local, so we received initial delivery of the table in mid-April. The base was in fine condition but the stone tabletop was split into 2 pieces.We were instructed to accept the base and a replacement top would be delivered as soon as possible.Several months later, without any consultation, we were told Hickory Park had opted to repair rather than replace the table top. We paid a good price for the table in new condition, so I asked what discount was available for instead getting a repaired table top so we could determine if that's something we would agree to. They didn’t initially respond but later offered a small refund (< 7% of original purchase price for a new table) due to the quality and delays. I said we would just take a full refund in that case (and they could pick up the unused base of the table), because a refurbished table wasn’t worth that price to me.The claims team informed me that the purchase contract we signed allows for Hickory Park to repair rather than replace damaged items to “manufacturer standards”, and this repair met their standards, so there was nothing more they could do. I disagree that any manufacturer would have a standard of a broken piece of stone adhered together. And if they do, well, those are not the standards of a furniture company from whom I’d want to purchase!! The structural integrity and durability will never be the same as an unbroken piece of stone.My request for a refund was denied. I said I could dispute the charge with my credit card, and the claims team said “Go ahead, we’ll fight you!” Anyway, they only allow a small portion of the purchase price to be billed on credit card, so our protections were limited in that regard as well. I could have pursued small claims, but at this point I didn’t want to expend more energy on such a negative experience. We got tired of fighting and eventually just accepted the tabletop in disappointing quality, 10+ months after our original order.I rarely leave reviews, but in this case felt it was important to give others the warning I didn’t receive about the subpar quality standards of Hickory Park. I would never have agreed to pay what we did for a restored product in this condition!One positive note, our initial sales contact was friendly and helpful, and while others have complained about delivery costs and delays, the cost and time to our first delivery attempt were in line with what was communicated at the initial sale. I didn’t expect 7.5 months of back and forth and further delays to receive a restored item at minimal discount. An extremely disappointing experience and product.
• December 2023 by Jo Anne Skillman
  I am very pleased with my experience with Hickory Park Furniture. My sales person, Diane Christensen was extremely helpful with my purchase, giving good advice and promptly answering any questions that I had. In addition, one of our chairs was damaged and the company caught it and did not ship it. The chair was remade and shipped to me with no additional freight charge. I was extremely appreciative of the way that the problem was handled. I will definitely consider purchasing from Hickory Park again.
• November 2023 by Deborah Heindel
  I recently ordered two Hickory Park “Journey” recliners and could not be more pleased with the purchase. They are exceptional quality and extremely comfortable. I was assisted with this purchase by Diane Christensen who proved very knowledgeable and helpful. I would highly recommend both Hickory Park and Diane if you are planning a quality furniture purchase.
• November 2023 by Lisa Jones
  Leslie with Hickory Park Furniture Galleries is the best! I have worked with her for years. She has designed two different homes full of rooms with her impeccable taste. She has endless patience. I'm sure I am a hassle to deal with since I live across the country from her but she makes me feel like family. We have traveled from coast to coast to meet her in person and ask her expert advice. My brother has now ordered two rooms of furniture from her and he is extremely. pleased. Leslie is an excellent communicator. I know when I email her I will receive a prompt reply. I trust Leslie to pick designs and fabrics I cannot see. I am always thrilled with her selections. It's overwhelming to consider all the brands Hickory Park carries but Leslie has always boiled it down for me to locate just what I was hoping to find. Thank you Leslie. You are amazing!!!!
• October 2023 by Peggy Trump
  We just received our new Palliser chairs and couldn’t be happier. Cheryl Dockery was absolutely the most wonderful salesperson we have ever dealt with. She was so helpful especially in picking out the color. We can’t say enough about her and also the guys out in the warehouse. If you are looking for exceptional furniture and a great price the please contact Cheryl, you won’t regret it.
• September 2023 by Guguis Strano
  Best place in NC to get furniture. Regardless of your taste, you can have in hickory park furniture. Sales people are very knowledgeable and patient. There is not other places like this.
• September 2023 by peggy Nickel
  Diane Christensen was awesome to work with. She was professional friendly and knew her product. Got my quote was better priced than two other competitors. Placed order product came early which was great. Will recommend to anyone and will be my first call next time I need anything!!
• September 2023 by Celso &amp; Brenda Harper
  We love our new dresser from Hickory Park Furniture. Diane Christensen worked with us to ensure we got the correct wood stain color to match our current furniture. Diane provided excellent customer service and was a joy to work with.
• September 2023 by Dwight B
  Working with Diane Christensen at Hickory Park was fabulous. She is extremely knowledgeable, professional and personable. Hickory Park had the best prices on my Lane Venture outdoor furniture. They saved me thousands! They're the best!
• September 2023 by Jeff Riley
  I purchased a Bassett sofa and recliner from Hickory Park and I wanted to thank my sales lady Sherry for her knowledgeable and courteous service and also a big thank you to Brandon and Sanchez that delivered my sofa and recliner. These gentleman were very careful with the handling of my furniture. I am very pleased with Hickory Park and will use this business for my future furniture purchases. Thanks so much!