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November 2023 by Sam McCall
Absolutely wonderful customer service, second to none. Very reasonable time working on my wife's vehicle. Special Pearl white is very difficult to match. However the drivers door and passengers door was a perfect match. Daniel is an amazing person with perfect customer service. Very knowledgeable and explained everything from start to finish. The entire team inside was very respectful as well. Very clean business and we would recommend anyone looking to fix their vehicles to come to Hendricks Collision.
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November 2023 by Brent Williams
Absolutely horrible customer service today 11-10-23. Took my truck for an estimate. My truck is older with high miles so I told the guy, Alex that I knew it would total it. His response was well you don't need an estimate then and started walking off. I said no not from here. I want post my other comment to him. My family has had several cars fixed there but as long as Alex is there we won't be back. Very unprofessional, 2 other body shops had no trouble giving me estimates and agreed it would most likely total it.
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November 2023 by Amber Powell
They did a wonderful job fixing my car. The lady that hit me done over $8,714.00 in damage to my car. Everyone said it couldn’t be fixed but Don said he could do it and that’s just what he did. He made sure to keep me up-to-date on the progress of my car. When I drop my car off, I told him to take his time because I wanted it done right so if it took an extra week or two, I would not be mad. I do believe it took about one extra week, but again I was not mad about it because they did exactly what I asked them to do and that was to take their time. Don kept me updated on everything. I will definitely be recommending them to friends. Here are some before n after photos. Notice how far back my tire is from my fender my car drives just as good now as it did the day I drove it off the car lot. I just want to say a big thank you to Don and the staff at Hendrick Collision for fixing my car.Services: Painting
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November 2023 by chee vang
In June of 2023, I experienced a car accident that led me to explore multiple body shops. After careful consideration, I chose Hendrick Collision and Pre-Owned Center of Hickory. Alex and Octavia went above and beyond in providing exceptional customer service, leaving me thoroughly impressed. The initial estimate from the adjuster indicated a swift repair within a week. However, due to unforeseen delays in parts delivery, this timeframe was extended – a situation I completely understood.As I was juggling a demanding workload and coping with the recent loss of my father during this period. A few weeks later, I received a call from Alex informing me that my vehicle was ready for pickup. They were, unfortunately, still waiting for an additional part on back order, with no clear arrival date in sight. Despite this setback, the body shop handled the situation with grace and remained patient, ensuring my needs were met.Three months passed, and the back-ordered part had nearly slipped my mind when the body shop called to notify me that it had arrived. I just brought my car back in for the necessary repairs. Throughout this process, there was commendable communication between the body shop, the rental agency, and the adjuster. Despite the challenges, I can honestly say that I was quite pleased with the overall experience. Thanks and I will definitely be back!Services: Painting
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October 2023 by Sunshine Cutie
My car had a little mishap so I chose to take it to Hendrick Honda pre owned and collision . I am very particular with my car, it’s still pretty new with only 38,000 miles on it , it had to have a new bumper, headlight and fender . I am very happy with the work that was done and the color match is perfect !! I recommend Hendrick Honda Hky pre owned and collision . Employees are friendly and knowledgeable. I added 2 before photos and 2 after the repair photos .
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September 2023 by Scotty Altizer
Have a 2017 Honda Ridgeline that was involved in a accident. It has low miles and wanted the repairs to be done by a high rated certified Honda shop.The repairs and painting they performed was top notch. The paint was matched perfectly and the vehicle looks great! Like nothing ever happened!Services: Painting
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August 2023 by Patti Foster Nelson
Customer service is amazing. Friendly and competent. My vehicle looks amazing. Octavia and Daniel were so helpful taking me through the process. I highly recommend Hendrick.
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July 2023 by Emma Brantley
Great customer service and work! I had to take my van up there after someone hit me. They kept me informed of all the work, through text. They initially told me two weeks, to start with, but had it done in 8 days! I would definitely recommend them to others!Services: Painting
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June 2023 by Savannah Spencer
Don Wyatt is extraordinarily fantastic at his job!! Really really great at the car body work and repair!! Had three cars repaired- excellent job in making them look back to original good as new! Excellent customer service- expert knowledge and good excellent guidance on decisions! Also super nice caring individual! So thankful!Service: Painting
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June 2023 by Latorya Whitworth
Don was amazing and he was ready and willing to answer any questions that I may had at anytime. Even when my insurance company was being rude to him on the phone he kept his composer and remained professional. And the work on my car was amazing it looked like it was never wrecked!
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June 2023 by Jessica Bush
I had a very good experience Don Wyatt! Is an awesome person! He exceeds the best and knows what’s best for each persons needs when it comes to their car to be repaired from collision ? type occurrence(s)Thank you guys for being persistent with me and by giving me updates throughout the entire time my car was with them I couldn’t ask for a better collision ? centerThanks ☺️And thanks for caring and showing concern
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May 2023 by Bonnie Fagan
Thank you to Don Wyatt for his amazing follow through and customer service. He stayed on top of a difficult insurance claim and kept every promise to deliver my car on time and stay within my deductible. Car looks beautiful! I would not hesitate to bring my vehicle here if needed in the future.Services: Painting
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May 2023 by Channing Moose
Great communication, service and body work and also great to work with my insurance.
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April 2023 by Get to Know Lisa S
They were on the list my insurance provided. I called around and they could get me in the soonest and were most convenient to me. The day I took it for an estimate, Alex was amazingly kind and told me the repairs would take about 3 weeks depending on parts. During this time he and Octavia were awesome! I had made the mistake of not getting rental car coverage, so I called each week to check on the status. They were always kind and accommodating. They sent text messages regarding the progress as well. My car was completed in exactly 3weeks! The work was flawless! You can’t tell there was ever any damage nor where the damage was. I highly recommend Hendrick Collision Hickory. They will have all my future business!Service: Body & Trim
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March 2023 by Ordained Minister “Vivian” Spiritual Counselor Life Coach
After wrecking my car I had my car towed to Hendrik Collision in Hickory North Carolina on LR Boulevard to be repaired. And I am so happy that they were able to repair my car in a timely fashion. I am happy with the work that Hendrik Collision service group did. My car look good as new. Thank you Don Wyatt and your team for getting me back on the road.
