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February 2024 by Michele Graham
I did not take my vehicle up here. I came up here with a question about my alignment. I had it done at NTB and I had questions, so I was told to come back up. Drove an extra 25 miles that I did not have to drive. When I got up there I was pretty much treated like a Karen and was told to call back tomorrow. I had questions and I was not getting answers from ntb. I came up to Firestone and talked to a gentleman leave his name is jamie. Very knowledgeable very knowledgeable he explained everything and found out it was done correctly. He did say he could have been moved over a little bit more but it would have been more trouble. But just him explain it to me instead of just saying you need to get a manager, it made all the difference in the world. So basically next time I need an alignment I'm coming up here to Firestone, where they took the extra 5 minutes to explain things to people that maybe don't have as much mechanical knowledge as they do.
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February 2024 by Terry Blevins
This location in Hickory always takes very good care of me and my work truck
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February 2024 by Laura Meadows
Great job taking care of my car. It's driving very smoothly now! Good communication and special care for veterans.
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December 2023 by Diana Aquino
Services were completed as requested however, inaccurate wait time was provided. Staff stated 30-45 minutes wait time but I wasn't checked out until an hour and a half after. This is detrimental for clients who are tight on time without proper information privided to prepare. Staff also did not provide accurate quote leaving out price of an additional inspection that was not requested permission prior to completion and charge.
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November 2023 by Shirley Bumgarner
My vehicle would not pass inspection with the worn tires. I asked them to put on new tires (2 rear tires.) she quoted me a price- and I asked her, don't I get to choose the tires?" she answered that they only have 1 kind right now. They put 'highway' tires on a Titan 4x4 work truck! straight tread! I didn't even realize til I got back home. they charged me 6 fees for putting on those tires. Who puts straight tread highway ties on a 4x4 service truck?! I thought surely they would match the rugged all terrains on the front. Nope. And they also charged me for "road hazzard protection"- like Im ever going back there. can they do that? Just decide I should have these tire insured- they are Crooks! They also charged a NC tire fee AND a disposal tire fee. Steer clear people.
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November 2023 by Sherry Bruner
Firestone is a great place to have your car serviced. The people I have interacted with are nice and knowledgeable. They will inform of upcoming issues concerning your vehicle and the regular servicing is a given.
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November 2023 by Brandon
Would give this place no stars if I could. Take your care somewhere else I’m still pissed they charged me $900+ for front brake pads and rotors. Even the dealership said they got over on me and they put the cheapest brakes on they could find. F these guysService: Brakes
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September 2023 by bala krish
Very tenanted technicians and will help you to meet your needs. Better, book an appointment. Saw a ton of loyal customers. That speak their professionalism. Big plus, are they open on Saturdays.
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September 2023 by matt markham
Firestone was accommodating on a holiday weekend when our radiator went out on way to our vacation destination. With an appointment for the following day, They were able to identify the problem and it was fixed by lunchtime.
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August 2023 by Marcos Vizquel
I recently had an unfortunate encounter at Firestone that left me deeply disappointed and frustrated. I faced an emergency with my tires, and despite conveying the urgency of the situation, they refused to assist me without an appointment. This disregard for the customer's immediate needs is concerning.Moreover, what struck me the most was the evident lack of empathy displayed by the staff. They seemed uninterested in understanding the gravity of the situation and showed no willingness to accommodate or assist. As a loyal customer, this lack of respect for my concerns and well-being was disheartening.The essence of any successful business lies in its ability to prioritize customer satisfaction and address emergencies with understanding and care. Regrettably, Firestone failed to uphold these fundamental principles.I hope this review serves as a cautionary tale for others and encourages Firestone to reevaluate their customer service approach. Empathy and respect are not optional traits in the service industry; they are essential in building lasting relationships with customers. Unfortunately, my recent experience leaves me questioning whether Firestone truly values its customers and their well-being.
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July 2023 by Rory Williamson
I used Firestone when I bought a new set of tires for my daughter's car because they price matched Sam's. I also purchased their lifetime alignment that they offer. My daughter took her car in to the Hickory Nc store because the tires were making a noise. They charged her for rebalancing her tires when that should have been part of the price match due to it being part of Sam's deal. They do not stand behind what they sale, they are the ones that did not balance the tire correctly the first time, or they would not have needed it redone with well under 5000 total miles on the tires.
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July 2023 by Debbie Graves
Cory was very helpful. Helped us all the way with the insurance and got us back on the road.Service: Tires
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June 2023 by S Harviroc EL
Okay, after a quick 1200 miles. I did not get the overheating problems. I had to remove the reservoir cap and overflow of coolant out. This I did before the 1200 miles. Since then, overheating problems have been stabilized.Therefore, I have changed my review rating from 2 stars to 4.The reason I don't give 5 is the amount that I had resolved, the problem myself, and the pricing.
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June 2023 by Brad P
Firestone in Hickory fixed my brakes the correct way and it is a joy to drive my truck again. I had the brakes worked on at Firestone in Asheville North Carolina so it is still under warranty and Firestone of Hickory fixed it correct.
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June 2023 by Zyndall Nelson
To high wanted over $1500 to do a a/c work I got home on ebay got a a/c compressor for $500 less then there's and it a new one there was reminder one do go there just get oil change if go
