Northwest Hardware Company is a friendly, community-focused hardware store that is part of the global Ace Hardware family. As one of over 5,000 locally owned and operated stores, it emphasizes personal service, quality products, and a convenient shopping experience. Customers often praise the helpful staff, especially the evening crew, who are described as kind, patient, and knowledgeable. They go out of their way to assist, even at closing time, providing directions within the store and offering friendly service without rushing customers. The store is appreciated for its welcoming atmosphere and attentive employees who make shopping easier. However, some reviews mention changes since new ownership, noting a shift away from customer-oriented service. One customer found the management less friendly and was disappointed that the store no longer supplies certain items, like tape at the Post Office counter, due to cost-saving rules. Despite this, the store still offers a good selection of products, and staff are recognized for their expertise, particularly during product inspections and testing. Overall, Northwest Hardware is considered a nice, helpful place to shop, with friendly staff who strive to assist customers and make their experience positive.
I just love this store. They stock everything I need for household repairs and yard maintenance. The staff there is always friendly. The post office is also such a plus. I am able to post mail there with the capable and friendly assistance of Jannell as she is able to advise me as to the safest and most cost effective way... read full comment
May 2024
That new Assistant store manager is pretty awesome.
May 2024
I was extremely surprised and pleased with their selection
