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December 2023 by Jennifer E.
Nice Harris Teeter, close to my job, and it has everything you expect a harris teeter to have. They do have a starbucks located inside as well as an Asian & Salad Bar, no hot bar, though. Nice assortment of fresh produce and fruits. Lots of flowers and plants. No wine bar, but they do have a huge selection of wines and beer to choose from. Definitely, my go-to if I have to run and buy something real quick during my lunch break. It is located in Dilworth in a small shopping center so parking and traffic there can get a but tight but I never have a problem finding parking.
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January 2023 by Christina G.
Harris Teeter is in desperate need of Leveling up their payment system. Not offering TAP TO PAY as an added feature is a seriously missed opportunity.
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September 2022 by Angela C.
Beautiful store and service. Great prices too and products for all use and consumeI'm pleased
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June 2022 by Remi H.
I am very disappointed today with this Harris Teeter. I have been a customer at the location since 2008. I have always felt welcomed and appreciated. I frequent this Harris Teeter so much, that almost every employee knows me and my daughter. Many of the employees have seen my daughter grow up. I felt that this Harris Teeter was part of my daily life. I own a retail store in the same shopping center, so I would grab lunch and dinner items there.Today I wanted to return/exchange a pre-packed salad that I purchased the day before. The salad dressing packet was open when I opened the salad container. I never thought there would be an issue with a return/exchange without a receipt because I NEVER needed a receipt to return/exchange items before. I would give the employee my VIC # to verify that I did purchase the item. It has never been an issue.However, today Tee-la was at Customer Service. I have never seen Tee-la before and assumed she was new to the store. I explained the situation for the return. She asked for a receipt. I told her I didn't have it and could she look under my VIC # to verify I purchased the salad there. She quickly said NO and that I needed a receipt. I was confused since I never had this happen to me before. I asked to speak with the manager. The manager, Amy, came to speak with me. I also have never seen her before. She said the same thing. I understand that rules change; however, Amy's tone, demeanor, and lack of customer service were shocking. I left very disappointedly because I did not feel like a valued customer. If anything, Tee-la and Amy made me feel like I was a criminal for trying to exchange/return a salad without a receipt. Amy also told me that it was a new policy being enforced by the district manager. I don't know who the district manager is, but Harrist Teeter should not treat a loyal customer this way. I supported this store almost daily and it took less than 2 mins for two employees who did not put the customer first, to make me not want to go back.
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June 2021 by Heather D.
First time coming to a Harris teeter it seemed well kept up. Since it's my first time this might be biased but y'all had a great floral selection for a last minute run. (:
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April 2021 by Romeo J.
I always find expired food items at this store, especially daily products, so far have found expired yogurt and cream, am not sure if it's the same for other items. However, according to google, it's legal in NC for stores to sell expired food, but this is not something I would expect from a store like Harris teeter.
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April 2021 by J W.
They did an amazing job on my picture cake! It turned out perfect ...thank you Harris Teeter
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March 2021 by Grace F.
Clean and well stocked store with friendly staff. Conveniently located within Dilworth. Excited they now have Kodiak Cakes pancake/waffle mix in a large variety.
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September 2020 by Adam P.
Delivery was 3.5 hours late, and the groceries had been sitting out that whole time. Frozen items were melted, refrigerated items were warm. They didn't even get half the order to me on the first attempt, they had to send someone else a full hour after the first attempt. They refunded it, however I will never, ever buy anything from this store again just to save the headache.
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January 2020 by Jenn K.
I'm not sure why I continue to come to this Harris Teeter to buy their pizza slices. It is by far the worst in clt. Either crust is burnt, dough not cooked, cold, dry. It's never consistent. Well consistently wrong. I was hungry & I tried to give it one more shot. This is my last shot. Smh Customer service always shaky as well. I have walked around to find who is working the pizza station, staff act as if they barely want to move to come over, or grab someone. They were out of napkins in all dispensers months ago. Yes. ALL! One lady says, "Check the front." Of course, none; I had to walk back & the same lady finally hollers to someone across the way something, and goes underneath a cabinet to grab them herself. Should have been the first option. She clearly didn't want to do it to begin with.
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September 2019 by Ed B.
So, Sunday night at 6pm , 4 lines open and we're all 4+ deep, self scan goes way up aisle, what part of this is surprising when you staff the store?
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May 2019 by E H.
I've seen a lot of turnover at this store in the past 2-3 years. The customer service from cashiers is not great. They hardly ever smile, greet you or say thank you. I've also noticed them on their cell phones often. The store should really enforce a no cell phone policy during hours employees are at the register or behind the customer service desk. This is where most customer interactions take place.
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April 2019 by Suzanne A.
A very nice neighborhood Harris Teeter. Located in the Dilworth area off East Blvd this Harris Teeter provides all the necessities needed for grocery. They have a great selection of fruits and vegetables. This store is exceptionally clean and always well stocked. The employees are extremely friendly. Even when I come in at 6 AM when they open. I appreciated they have their self check out open all the time as it's convenient and I don't have to wait for assistance. A recommended store to visit when in the Dilworth area. Thanks Harris Teeter!
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March 2018 by Nance B.
Just want to say- if you need a cake or some type of baked goods Gina is the person to go to here! So, I went to a few places and received quotes and feedback for and Engagement ring pull apart cupcake cake. Some places wanted a ridiculous amount of money, others were very uncertain about the gold frosting. When I walk into HT and showed Gina what I wanted she had the confidence and was like, "I've been making cakes for years I can definitely make this for you!" Then the price quote was soooo affordable. Loved it so much!
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December 2017 by Jamie M.
First off I'll have to say that I worked at Kroger for 6 years & customer service was always the number one rule that was stressed at every single Monday meeting. HT is owned by Kroger & I'm shocked at the customer service I have received since shopping at this location since back in April. Both problems are with the Deli. Months ago I came in & ordered a philly sub. I just should have rejected the sub before she even started because she didn't clean the area after removing a box & just started preparing my food right where the box once sit. Then my sub was falling apart because the meat was soaking wet. Now today took the cake. I was the only person standing in line to get a sub once again. 4 workers standing behind the counter never even talked to me. They made eye contact & continued with their laughing & conversations. Along with taking out trash. So after a good 5 mins I walked to the pizza area & asked if she was able to make subs. She yelled across the store asking one of the 4 to help me & she was ignored. I literally had to thank her & just walk off. I deal with customers daily at my job. I would have gotten a write up with that type of customer service! I will take my $ to Food Lion or Target for now on.
