CarMax in Hickory offers easy car buying and selling with a large selection of used cars, trucks, and SUVs all in one place. The experience is described as having no haggling or pressure. Customers report seamless, simple, and easy transactions with a courteous, professional, friendly, and communicative staff who ensure buyers are well taken care of and informed at every step. The company also makes selling a car quick and easy, honoring initial offers. While most experiences are positive, with some customers returning for multiple purchases, there are occasional cautions. These include rare issues like significant vehicle problems shortly after purchase, though the company resolves them by offering options like a replacement engine or a return within the return period, providing loaner cars during the process. Overall, customers recommend CarMax, often stating they will utilize the business again.
So far it has been a good experience. The process was straight forward and transparent.
December 2024
Managers are great some of the staff seem clueless though good selection of used and worn vehicles
June 2024
I sold them my car and they were great! Professional, friendly, communicative and quick! They made sure we were well taken care of throughout the whole process. I was in and out of there in about an hour (just be sure to have all docs you need). Overall great experience! Thanks CarMax
