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September 2023 by Ivonne Andrea Poveda Garcia
Worse customer service ever, they are very rude, we rented a car at Charlotte airport and the engine light start to showed up so we decided to look for help in this location, the guy from the counter was very rude and unprofessional, told us he can’t do nothing about it, definitely don’t stop at this budget location.
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August 2023 by Carrie Hartsell
Absolutely the WORST rental experience ever!! We had to clean the suv inside and out before our trip. Then the oil light came on mid trip..we stopped to get it looked at and ended up purchasing oil!! When we returned the rental I asked to speak to the manager..the grayed haired gentleman said he was the manager and I expressed our dissatisfaction with this rental..his response was “this is what you get with older rentals”..really!!! He showed no empathy nor took ownership except to say he would credit 1 day rental which didn’t happen!! After calling customer service to complain I was asked if I had proof of conversation with the local manager..I said are you serious!!! He finally said he’d put the credit thru for 1 day…well instead of a credit he has charged me for another day!!! DO NOT WASTE YOUR TIME WITH THIS INCOMPETENT COMPANY!!!
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July 2023 by Gabe Voiles
I booked a car to drive back to closer to my hometown. They canceled it on the day of my trip so now I’m having to pay $300 to fly back to where I’m going. Do not trust these people if you book a car taking it to a different town. They will cancel on you even after letting you make a reservation and guaranteed me a car. Absolutely horrible customer service!
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May 2023 by Jenell Hallman
DO NOT RENT FROM THESE CROOKS!!! They make you pre-pay and take a $250 deposit. Then will lie and say:1. The car had no gas2. The car was filthy3. You turned it in late4. You smoked in the carThen will proceed to tell you that they don’t work for Budget and that you’ll have to call corporate if you have issues with the charges!I’m still fighting to get my $250 deposit back. No where online or on the paperwork does it say it will take you over a week to get your deposit refunded.They are rude, unprofessional, and will lie to keep your money!Upon turning the car in the lady did not even check the car or the gas. She was so ready to clock out and she did just that and left!NOT EVEN WORTH ONE STAR!!!DO NOT RENT FROM THEM!!!!YOU WILL BE SORRY ?I prepaid $255 for an economy car (4 days) and ended up paying over $600 BECAUSE THEY LIED!!!?????????????
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May 2023 by Paul Girdany
Reserved and paid for suv with nav one month in advance.Upon arrival there were no vehicles with nav and staff was rude, discourteous and had no interest whatsoever in accommodating me. They told me there was nothing they could do and even refused to give me a refund claiming they were employees of a franchise and I had to call Budget if I wanted a refund. I have never been treated so rudely or with such disrespect and lack of concern. Avoid this place at all costs.
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December 2022 by William Buckner
Booked a car a week in advance. 1 hour before we were supposed to pick it up they told us they were out of cars. Pretty annoying cause then what’s the point in reserving but whatever, it’s the holidays. Then they tell us we will be charged $150 for not picking up the car unless WE call customer service to cancel. Why can’t they do that? Why do we have to call corporate for them and cancel our reservation? I should not have to call to cancel a reservation for something that is not my fault so that the same company doesn’t charge me extra. Ridiculous in my opinion.
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December 2022 by Elizabeth Eldredge-Pitcher
Terrible..Terrible …Terrible. Customer service the worst! The manager told me if I turned the car in early they would edit the full week rental cost. They did not. They told me to call the 1-800 #. I did and corporate said did you get anything in writing from them about this? So I got scammed. They car was filthy. I had the clean it completely.. full of dirty fingerprints on windows and un-vacuumed. They also don’t pick up the phone at the location. They sit in the back and let it go to the main number. If you ask for any real management assistance they say they are not the corporate Budget Rent a Car. They are bought and owned privately. Find a better car rental. “Rent a wreck” would probably be superior to this location!
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December 2022 by Katherine Creed
I don't smoke and was charged $499.50 smoking charge. I wouldn't rent from them again. I'm still fighting to get my money back.
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July 2022 by Daniel
For a few Dog hairs they charged me hundreds in cleaning fee when I returned the car. It's called price gouging. He even had to make up some story that everyone that work for him has pet allergies. Do yourself a favor pick anyone but these people.
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May 2022 by Karen Cheek
Awful experience ! Will never use again ! Paid in advance for my rental, get to the desk to pick up and THEN I'm informed there is a 250.00 deposit required. NO mention of this until pick up. Was assured it would be returned as soon as the car was, but that was a lie. Still waiting on my deposit to be released four business days after car was returned. They tried to blame it on my bank, but my bank informed me it is on their end. Sense I've had the same bank for ten years and never had an issue I believe my bank. Save yourself a lot of hassle and headache and go with another company . I certainly will next time !!
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May 2022 by jana o'connell
Good mini van. We cleaned it out and brought it back. They charged 250.00 for cleaning dog hair out. Said they are all allergic at that facility. They should have been up front and just charged us a non refundable cleaning fee up front. Honesty is the best policy.
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May 2022 by Gina Yang
TERRIBLE service! Reserved a rental truck 1-2 weeks in advance and when it was the day of pick up day & time, they informed us that they didn’t have our rental truck or any rentals available. Questioned them why they didn’t call or email to inform us of this and they said they do not do this. Do not recommend!
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January 2022 by tiffany Turpin
this place is a joke!! rented a car from them. a guy rented it to us but the paperwork states a lady did. then when i returned the car same guy checked it out said all was good gave me receipt (paperwork says lady checked car back in).. i had been waiting for my deposit to be returned and it hasnt still yet (returned car dec. 19). called corporate and they stated the place marked it for pet hairs.. there was no pet in the car ever because we dont even have a pet!!! after talking to a few people they have done this multiple times to keep your money!! these people also have treated other very poorly as i watched it when i returned the car.. too bad it wasnt before. i will NEVER go back there again!
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December 2021 by Jeff Groben
Don’t rent from here. Complete rip off and extremely rude. Now fighting to get my money back from a car rental I never got.
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October 2021 by Courtney Fields
They will waste your time letting you make a reservation and then tell you SoRrY no cars available when you come to pick up the agreed upon vehicle at the agreed upon time. Tried to ask about being sure we weren't still charged for the reservation that we made in good faith that they cancelled with no notice and this lady actually chuckled and said well the thing is we don't do that here , you'll have to call someone else (that will presumably lie to us as well) to figure that out, it's not my problem. Can't not recommend these criminals enough.
