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December 2023 by O C
This has to be the worst Truist bank in the country. They never answer the phone and even when you leave a messages that you want to speak to your banking representative (Sherry Banks) concerning your account, you never get a phone call back even after leaving several messages. They are sure friendly when they want you to deposit money in their bank , but their customer service after is abysmal. Horrible customer service. I am closing my account and moving my money to a bank that appreciates my business.
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December 2023 by akumarie K
Atm hasn't been working for a while and when I asked their technician when it would be fixed he was a jerk about it.
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August 2023 by Sharon Bishop
Every time I have been in the bank I have not had to wait very long at all everyone in there has been very nice to me and may have gotten my business taken care of within a reasonable amount of time
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May 2023 by Barbara Gentile
Slow service. Waited 20 minutes to deposit a check. Also, the bank landscaping has not been maintained. Does not look like a bank should.
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November 2022 by Bracken D. Shue
Worst bank to cashing checks on their bank with no account!!!!Charge large fee and threatened with opening a account. When banking at the counter teller deliberately waited until I signed the check before telling me the fee, and this is after inspection of all 3 identification 4 if you count my state credentials was told that I could open a account but not cash the check because one of them were expired.Knowing such before allowing me to sign over a check even supplied the pen to do so, agreeing to open a account but not give currency for seems like they don't even want to work for the client who have accounts? A manager catching me before I pulled out offers to still just open a account with the bank but when I say I don't want a bank that would treat my workers and associates like this when they would have to come here to receive money owed to them !!!! Smirked saying maybe they can open accounts too? Thank you but I will take my business to small town credit unions, keep our money closer to my community and away from out of state and out of country establishments like yours.America is Bleeding from these types already . God Bless America ??
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August 2022 by Laura Wright
This bank has been stealing $5.00 a month from me for the past year or longer because of return statement fees. They have my address and I lve asked several times do I need to call every month to give my address. Today they supposedly fixed it and said they would give me a refund but we will see...
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February 2022 by Jacqueline Anders
Horrible customer service. Do not bank here. IMPOSSIBLE to make a payment. I called asking ahead of time if my husband can make a payment for me they said yes as long as it was a check my husband drove there to make a payment with check and they refused a payment because they couldn’t verify that it was me since they didn’t have my ID.
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January 2022 by Rebecca Ruff
The customer service here is ridiculous no one wants to help you with anything always giving this number or that number to contact someone else and be ready to be on hold for at least a hour they can’t fix or solve anything on my to change banks hope it gets closed down and soon !
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October 2021 by Herb Brown
Robert was exceptional.I had called the suntrust help line resulting in no help. I decided to visit the branch and discuss my issues. Robert listened to my problem and took action. Problem solved in mere minutes.Good guy - patient and got the job done.
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August 2021 by Stacy Shepherd
I have been through a really difficult time. Jill Pence has been wonderful to me, she has been very patient with me during this unbelievable time in my life. She is the bomb!
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June 2021 by Leishemba Akhamcha
Terrible service! I tried to transfer $1200 through Zelle to secure a rental apartment but the limit was $1000 and they put on HOLD on my Zelle account and now my I am locked out of my internet banking and can’t do anything!!!! Guys out there if you don’t want to be homeless or have uninterrupted banking kindly bank with a somewhat civilized bank! This is 2021!!!
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August 2020 by Angel Chandler
I have banked at SunTrust for years. The policy now is you cannot go inside for regular banking, even wearing a mask. You must sit in the drive through line. Every time I come, no matter the day, I wait in long lines for 30 minutes, sometimes more, just to do simple banking. You go to any other bank and there's not the lines there are here. My wife has a Wells Fargo account, no long lines. I pay rent at my landlords bank which is First Bank, no long lines. I only here. It's ridiculous. I will be switching banks. I'm not doing this anymore.
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December 2019 by John Passmore
BEWARE!! Suntrust is an anti-cash bank! They do not want citizens to use cash for any transactions, so they can track your every move. Try to make a payment on your spouses loan or make a deposit to their account and they will turn you away. My wife was treated like a criminal when she tried to make her car payment today, she had to prove her identity and provide her social security number. I called the bank to ask what was going on, the teller said this is something they do to prevent terrorists or drug dealers from laundering money. I guess I never realized drug dealers and terrorists were generous enough to make payments on a strangers loan, and that it would be considered a crime if they did. Still trying to figure out if he thought my wife was a drug dealer or a terrorist........Some other banks are doing this as well, so do your research before dealing with huge companies like this.
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July 2019 by Marjorie Polchow
The nicest experiences I've had at any SunTrust branch. The tellers are always friendly and I've never had any problems with the ATM either. Much better than the branch in SC I used to frequent.
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April 2019 by Chaz B.
No issues at the branch at all, the ladies there are awesome and I love dealing with them. The reason for the 2 stars is the mobile app is a mess. It won't open, doesn't show correct information, it tells me it's always unavailable if I manage to get the app to load. Also, I run into issues with direct deposit from my place of work and money transfers from Venmo, I've triple checked my info for accuracy but SunTrust won't allow ACH/EFT. So I will probably switch my primary financial institution.
