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March 2024 by Elizabeth Conway
Went to return Amazon purchases. Was meant with disgruntled employees. Gave negative help. At one point, a male employee who was standing there doing nothing. Told me, " we are stressed out, and we dont need your voice.". It's not a way to use any customer service. This staples needs some training. Ironically, no one there was wearing a name tag. And no manager around. Find somewhere else to do your Amazon returns, or plan on having the worest time ever.
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January 2024 by Janice
Went to Staples in Hendersonville, NC to return items from Amazon. I will never ever use this service at this store or any Staples again. Long wait, messy, dirty, the person was openly coughing all over everything. The system looked very unorganized, not a lot of trust in their process.
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December 2023 by Ron R
Went to their store twice: 12/21 and 12/22 to return an Amazon order. Both times the return desk for Amazon packages was closed. I called Amazon to inform them what was going on. If they cannot keep the Amazon return desk operating Amazon needs to terminate their contract with this store.
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November 2023 by Tom Drick
The worst and slowest service. Store is a mess. Still waiting for a replacement CD/DVD Drive for my desktop computer. It's been over a month...and no communication or updates. This used to be one of my favorite stores....no more.
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October 2023 by Nikki Larocca
I don't normally write reviews but this team 100% deserves one. I own and run a small business and I have been going to this staples for the past year for all my business prints and paper products and they have been SO helpful and honestly just amazing. The labels I use are very specific and have minute details when it comes to ordering and printing (I know it is a bit of a hassle for them) but every time I come in, they are always so welcoming and happy to help! They are also honest, and really try hard to meet the needs of the customers. Out of all the Staples I have been to, this one is the best solely because of the team that works there. BIG thank you to John and Kiersten and everyone else that has helped!
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October 2023 by Melanie Kuykendall
I dealt with Kiersten at Staples in Hendersonville and was SO pleased. She went out of her way to help me with processing photos for my Aunt's funeral. Professional, thorough AND kind? Unheard of these days, but she nailed it. Give that girl a raise! Thanks Kiersten.
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August 2023 by Michael Valentino
Had a great experience at this location! I traveled from another city because I heard this Staples does great work and was not disappointed. I was helped by Adena in the print department and she was simply amazing. She was friendly, skilled and did such a great job on my business cards. Thank you again for taking such good care of me!!!
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July 2023 by Samuel Wolfe
Went in to get Business Cards and Customer Service was great! Very friendly and welcoming! Even made sure they looked perfect to my liking! Didn’t get a name but he was great!
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May 2023 by Briana McCallum
This staples is a part of our monthly routine on Hendersonville appointment days. We love the kids sensory, crafting and storage area. This was not something I ever associated staples with but have always gotten my office supplies here. My six year old plans what she’s going to get each month we are there for the next month and gets super excited.Bonus for this trip! I didn’t realize staples did passport photos and saw a sign on the way in-which was on my to do list to renew my daughters passport. The general manager was exceptionally knowledgeable about the requirements for passport photos and was very personable and kind to me and my kiddo as always. And we got a cute kids suitcase for her to travel with plus 20% off for getting our passport photos done there yay!!!! We also love this store because of how friendly the staff are.
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May 2023 by heidi f
Adham was very patient with me as he showed me how to install the Staples App onto my cellphone. He and his co-worker also updated the contact information on my account. Great experience with costumer service! Thanks!
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April 2023 by Lois Goodman
Was there early wed mng, Hendersonville NC store, it took forever for someone to help me, only to leave me standing there to go help someone else, I left without the merchandise I came to purchase. The employees there were very rude, I'll NEVER do business with that store again!
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March 2023 by Dayona Wilson
I had my sons birthday invitations printed here. This was such an amazing experience. Kiristen in the printing department was so helpful and did an amazing job. I would highly recommend this location to anyone looking for exceptional customer service. Thank you so much!!
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February 2023 by James C.
The worst staples I think I've ever been at. I've been to the one in Greenville one in Greer one over in Easley and this is the rudest at the printer. The manager has no clue and don't want to help you or solve any problems. I will never come back to this place again my suggestion don't waste your time.
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February 2023 by Maureen Bay
Store manager, John is a true GEM! He managed to help me (with an insignificant purchase) all while helping two other customers AND responding to a false fire alarm! He was kind and patient and even downloaded the Staples app on my phone and gave me my ink discount even though it had expired. My advice to STAPLES…keep this guy on your team, he is a true asset! Refreshing!
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December 2022 by Calvin Ruby
Use to shop here often. Made a visit today to look at laptops etc. Francisco at check out not very personable. Very poorly staffed as usual. Could have made a purchase but went home and ordered same item fromAmazon. Always staff and management turnover.
