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March 2024 by Matt Koller
But rotisserie chicken tastes like oven cleaner
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December 2023 by Katie Lewis
I have had terrible customer service at this location. I got to Sam’s Club at about 9:30 this morning with my 10 month old baby with the sole purpose of buying baby formula and was turned away because I’m not a “Plus” member. I was unaware of this rule. I understand people pay a little extra for that perk, but I was really upset that they turned me away and couldn’t make a small exception in this case. It’s hard enough to drag my baby out to the store in the cold, and then made even worse when I drive all the way here and am told I can’t go in and need to wait. Literally the only thing I was going to buy was baby formula. It would have taken me less than 5 minutes. Thanks for making life harder for this mother.
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November 2023 by Jessica Hult
Katy barred the door. Someone needs to educate Katy on manners and customer service. Every other time, we've been allowed to shop at 0930, then check out after 1000. She is sending elderly shoppers away in droves in the pouring rain. Shame on Katy.
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October 2023 by Dan Solazzo
When I used to go there and buy crab legs in a box 5 lb it would cost me 95 plus tax. Today there are $49.95 a piece I was in heaven. I took two boxes. Everything else that I bought was reasonable. My favorite store. And Walmart too I got 12 24-pack of water. I only cost me $44.55. It was a great day today. Thank you Sam's and Walmart
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September 2023 by Shelley Whitlock
I feel so taken care of every time I go to the tire center. The tire guys are tire nerds in the best way! As I was waiting my turn one of them was explaining the options to a woman and asking her what kind of driving she does most, etc. When my car was finished two of the tire team were explaining what percentage of tread I had left and all kinds of extra info that I appreciated but wouldn't have thought to ask on my own. They are humble, knowledgeable, and helpful. My husband passed in 2012 and I hate doing these things on my own but as I mentioned, I truly feel taken care of there.
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September 2023 by Lara Tobias
Love coming to shop here! We always find great deals and new things to try. The cafe is great, and we really enjoy the free samples around the store while browsing.
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August 2023 by Christopher St. Marie
Arrived at 9:58am to someone with an iPad turning non-"Plus" members away. I understand the shopping for Plus members only before 10am - it's a good rule that allows business shoppers the opportunity to get in and get out. But you're seriously going to make people (including a 70+ year old lady) stand in the lobby for two minutes? Keep the 8-10am for plus members, but what is the 2 or even 5 min going to hurt other than customer loyalty when you turn your customers away?
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July 2023 by Scott Eddy
Absolutely worst club. Terrible customer service. Terrible management. You can tell the head honcho here is the worst of the worst. Miss the old management staff that really took care of its members. Be wary of their curbside pickup. Constantly forgetting parts of orders or being charged extra or having to wait because it says my order is ready and it's not. Just bypass this club and make the trip to Asheville.
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July 2023 by Phil Cole
You pay for premium membership and it seems like everytime you go there they no longer carry what you buy on a regular basis and the prices are so outlandish I will ck the sales at the local grocery store and buy there.
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July 2023 by Curtis Cunningham
23JUN23 ~ Very clean gas station area. The gas station section was large, open, & well organized. I have only kudos and no negatives. Thank you.
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June 2023 by Cathi Bell
Got some good food for our family reunion. Everything in one place. But expensive. So what else is new. Because of Biden everybody wants to get rich off the poor.
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June 2023 by Jim B
Handy place to shop. Good prices. Lower quality merchandise than Costco.
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May 2023 by Beth Arnold
Terrible experience with the pickup. Pickup time was quoted between 5-6 and I arrive at 5:30. After checking in with the girl I was told she was working alone and that it would be a minute. I could understand the long wait if this was the case. After waiting 45 minutes and watching her fill four other orders, I decided to go in and see what the hold up was. There were 6 people “filling orders,” not just her. Not only that, I asked to speak to a manager and after waiting to no manager in sight, my groceries finally showed up from the person pulling them. Instead of waiting around for the manager I decided to just take my stuff and leave. Even after calling to speak to a manager, the customer service was aggressive and rude over the phone to my sister who placed the order. The manager even had the audacity to hang up mid-complaint. Needless to say, if you order pick up here expect to be treated like trash and have no respect for customers.
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May 2023 by Jack Stephens
Sam's is ok. My main complaints about them are that they strongly push some type of upgraded membership and won't shut up about it even when you say you aren't interested. The other complaint is that they mainly have self checkout and act like by having this they are doing the customers a favor. In reality, they don't want to pay cashiers, so they make the customers do the work the store should be doing. Of course, Walmart owns Sam's, and they do the same thing with having mainly self checkout. Otherwise, Sam's is fine and much better than Walmart. It's also as good as Costco which also pushes upgraded memberships too. Also, Sam's has more stores and doesn't expect their customers to drive 90 or more miles to get to one.
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May 2023 by jamhay1000
Been a member since they opened, steady decline of quality, pharmacy is one star and very disorganized, don't know what's in stock, tells you they have it and then do not. Hendersonville desperately needs a Costco. I think they need to be drug tested.
