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October 2022 by Kristi McClure Ingle
I placed My order a week ago and still haven’t gotten shipment confirmation. I emailed them twice with no response. I also called customer service and they didn’t answer and the Mailbox was full.
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July 2022 by Donna Anthony
I had a pair of these same shoes for 10 +/- years and I LOVED them. They were wonderful. Finally the sole crumbled and I bought a new pair direct from Houser Shoes. They are NOT wonderful. I paid $74.95 for a pair of “slight seconds” shoes. The stitching at the tongue is creased/buckled and the crimp rubs on my foot making them uncomfortable to wear. Please compare photographs of OLD and NEW shoes. I am super disappointed with the quality of these shoes, especially compared to my original pair. Although I purchased them in April 2022, I kept wearing my old pair until they literally split the sole. The new pair have been worn less than half a dozen times. I would like them replaced with a ‘well made’ pair, please.
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July 2022 by Emma Lewis
Terrible customer service. I ordered a pair of shoes 7/8/22 and they were NEVER delivered! I sent an email to customer service regarding my issue and they never even answered the email. Will not be ordering from here again.
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January 2022 by Stephanie Hamilton Dwyer
I purchased these $129 ($99 with preferred customer discount) boots in Kingsport, TN, and they have been worn less than 10 times, approximately 2 hours each time- to dinner. They were purchased in November. They’ve been kept in the box with original packaging/boot inserts after each use. Today when I put them on, I noticed the area where the expected fold from breaking in was BEGINNING to form across the top of the boot, was peeling. I attempted to exchange them, with all of the original packaging, and receipt. I was told by the manager that none of this mattered, it had been (barely) longer than 30 days, and it’s not their policy to provide a warranty for their products. As you can see, they were presented to him, just like they were when I purchased them. This is obviously a defect, or quality issue- not a wear, or care issue. I’ve purchased shoes from them in the past, and found them extremely helpful. I am beyond disappointed with their policy. Needless to say, I do not recommend them, and will never make another purchase at Houser Shoes.
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December 2021 by M B.
This is NOT a discount store. Shoes are more expensive here than most places. Hoka shoes are $40+ more. Large selection, but still very expensive. This was an "in and straight back out" visit for me!!
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November 2021 by Linda N.
Not bad, good selection. Better then most options in this area. Great that you can try everything on easily. I hate ordering shoes online, they never fit exactly right and end up many times in my shoe graveyard in my closet because I miss the return window. Support your local businesses before you don't have any to choose from.
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January 2021 by hassena kassim
Lots of shoes.They were helpful with an exchange
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August 2020 by Cyndi Bieller Hanselman
Refund the total amount when the product is returned in the original packaging. Also show the negative posts as well as the good.
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January 2020 by Tim M.
Huge selection of men's & women's shoes along with some clOthing items. Often it's difficult to find common sizes as they sell out quickly. The staff is friendly and willing to order needed sizes for home or store delivery. They also have huge sales and special discounts for their preferred shopper program.
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October 2019 by Monica Lynn
great prices, visited Saturday October 14th at the Hendersonville store pm me if you left your sunglasses.
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June 2019 by Millie Santeramo
comfortable and reasonable.
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June 2019 by Mark L.
This place sucks. However, the sales staff was amazing. I was helped by a shorter guy, looked a little too young to work but he was absolutely amazing. The prices are outrageous, went there to buy some men's Keens for my husband. The Keens were almost $50 more expensive than other stores! The amazing sales person helped me find cheaper alternatives to the Keens, and that is about the only good thing about the store. My cashier was a grumpy, older guy, I believe his name tag said Mike. He was very rude to me throughout the entire transaction. Overall, there are much better shoe stores you could spend your time in.
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May 2019 by Ann S.
Overpriced pumps all the way around. When the shoe shows a discount, you better have another one of those discount "preferred" key chain tags to get the suggested price. Not impressed with the merchandise or the men trying to look busy in the women's aisles; re-stock wasn't in their protocol.....
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March 2019 by John Hooker
Large shoe and boot discount "superstore" not far south of Asheville. Merrell shoes and hiking boots one of their features. We found both women's and men's shoes and boots to our liking, with the small brands deeply discounted and the national brands somewhat discounted - as with most stores like this. We were satisfied with our experience.
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February 2019 by Tina Ramos
Great price, friendly staff.
