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October 2023 by Robby M.
My wife and I have visited the Doll Clothes Factory numerous times over several years and purchased over one hundred outfits with accessories. We have never had a problem with any merchandise. Also, we have purchased several beautiful dolls at very reasonable prices. It is always a pleasant experience with very polite and cordial staff. We look forward to many more visits in the future when we are able to visit Hendersonville.
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October 2023 by Mrcl D
Staff is nice but my little girl bought a doll lace wedding dress and white shoes. Labor Day Friday. Spent over $40.00. The pearls and half the rosettes have already come off and that’s just from putting the dress on and holding the doll. She rarely plays with it. Way overpriced for the quality!
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November 2021 by JoAnn Heaton
Had the best time with my Grand daughter, beautiful dolls and accessories. I feel pricing was good. Quality of dolls and clothes. Both Granddaughter got for Christmas and dolls with much play still look great, especially the hair. We will be back. Salem SC
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November 2021 by Haley Breakfield
Visited while on vacation a little over a month ago. We purchased a good amount of stuff. The woman was helpful but also very pushy. We bought two of the doll bags among other things and both have broke. Poor quality for a high price!
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April 2021 by Andi Dresner
Negative attitude on telephone.
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February 2021 by Melissa Le Roy
Great customer service. We visited on a girls day to celebrate my nieces Birthday. She took her doll in and the staff to the time to show her how to detangle her dolls hair. The clothes are so adorable, they have an outfit for any occasion.
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October 2020 by Wren Owen
Great customer service! I went in there today for the first time. I came out with a bag full of goodies.The lady was helpful and extremely nice! I’ll definitely be back. I can’t wait for my 4 year old to see her new clothes and shoes for her doll!
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January 2020 by Mj Hensley
I have shopped here many times. The staff is always more than pleasant and helpful. The clothes and dolls are beautiful and much better priced than its look a like. I started visiting this store about 3 years ago, have bought too many outfits, but my daughter doesn’t agree. Have never had a problem with quality of the dolls or clothes. We own 20+ outfits and 2 dolls, likely to have more before the Christmas season is over!
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October 2019 by Charlotte Painter
My daughter (9) and I visited this shop Saturday morning and my daughter approached the older lady behind the counter. My daughter asked if it was okay to dress the naked dolls at the front of the store and the lady snapped at her saying, "Does this look like a playground to you?". My little girl thought it was like a build-a-bear type place. She then asked how much the dolls were and the lady snapped at her again with the price (54.99 for a used doll) and turned to me asking
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October 2019 by Charlotte P.
My daughter (9) and I visited this shop Saturday morning and my daughter approached the older lady behind the counter. My daughter asked if it was okay to dress the naked dolls at the front of the store and the lady snapped at her saying, "Does this look like a playground to you?". My little girl thought it was like a build-a-bear type place. She then asked how much the dolls were and the lady snapped at her again with the price (54.99 for a used doll) and turned to me asking what my budget was. The sign said "Boy + Girl Dolls 54.99". So my daughter thought the thought the price was for both when she asked. The clerk was very snippy. I told her that my little girl did not play with AG dolls, we were just browsing. The woman asked me again (with a mouth full of food) what my budget was and I told her zero and she rolled her eyes at me! She was so unprofessional and rude. I hope that this is not a common occurence. My child is on the spectrum and was terribly embarrassed by this event. If this woman owns or operates this store I am unsure how it stays open. I do not post negative reviews unless it is a REALLY bad experience. Offering to fix things is useless in this case because my daughters embarrassing experience cannot be undone.
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July 2019 by Lily aprl
That is. Crepe
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March 2019 by Barnes R.
Cute little store that sells dolls and doll clothes. Most of their business seems to be the clothes and other doll accessories. My daughter picked out a ton for her dolls at home, but we had to settle on just one dress with shoes. A definite must for any little girls if you're in the Hendersonville area.
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January 2019 by Hailey Lewis
Expensive 18" dolls with expensive accessories/clothes. Extremely low quality because the clothes fall apart after your child plays with them. Would be better to spend a little more money on something that will last.
