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November 2023 by Harold McDonald
Over the Top ServiceOn September 29, 2023 my wife & I were traveling to Hilton Head, SC for a family wedding the following day. Just south of Asheville I received a warning message on my Cadillac Xt5 indicating that my “steering assist was reduced drive carefully”. I had received this message before. Not knowing exactly what it meant I googled it and found out that in most cases it meant an open thermostat problem that is common with that engine and that it should be covered under my powertrain warranty. I had taken my vehicle into a dealer by my home in Michigan to have the problem repaired. They told me it wasn’t a thermostat problem but rather a coolant issue that cost $1,600 to repair. Needless to say I wasn’t very happy about that but authorized the repair.Upon receiving the message a second time I was sure the problem was the thermostat. I ask my wife to contact the nearest GM dealer which happened be Boyd GMC in Hendersonville, NC. We called their service department and explained the issue to their service rep, Randy, as well as the fact that we had to be in Hilton Head that evening. He said to bring it and they would see what they could do.Randy was there to meet us when we pulled into the service bay. Using his OBD he confirmed that it was a code #P128 thermostat problem. He checked with his parts department to confirmed that they had the parts to make the repair and also confirmed that the cost of the repair was covered by my powertrain warranty. He then told us that because we had been driving for a while the engine was hot and it had to cool before they could work on it and it may take approximately 4 hrs to make the repair. Of course I authorized the repair. My wife and I settled in for the wait.Approximately 2 hours later Randy came into the waiting area to tell us that our vehicle was ready. To say we were surprised and delighted would be an understatement. Randy explained that knowing our circumstances they put a fan on the engine to help cool the engine faster and assigned one of their best mechanics to do the work. We really couldn’t believe it. We were so fortunate to have gone to Boyd GMC. We arrive in Hilton Head at 5PM in time to have dinner with our friends and family.We want to acknowledged Randy and the Boyd service team for a job well done. They went over and above for us and we truly appreciated it. Thank you so much.Best regards,Harold & Kathy McDonald
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July 2023 by Jennifer Shields
Made buying my car fast and easy. Chuck is a great sales representative. I also love my Warranty Forever.
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February 2023 by Ruud V.
Horrible customer service. Taking on way to much work and they are unable to plan any of their activities. Waiting for 2 months now to get my car fixed and they just called me to let me know that my appointment has been cancelled and they have no clue as to when I can get scheduled in again.
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June 2022 by C 1.
I contacted the dealership to reserve a new vehicle I found online. I would have been paying for it in full with no financing and picking it up from out of state. The salesman called me back and said the GM said there would be an additional $5,000 added to the vehicle price because I was out of the market. Needless to say I was very disappointed. I've spoken extensively with multiple other dealerships out of state and none of them ever tried to take advantage of me in this way. The salesman was kind but the dealerships management sucks.
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January 2022 by John S.
These guys sold me a vehicle that had been inspected and told NO damage. They justified this by saying the car fax was clean. this 172 point mysterious inspection wasnt done as the elude. When I asked them to check the car out it - found a problem ti had a night it took 3 weeks to get an appointment and was then told your car needs to go to our body shop to be repaired. This was shocking! Body shop availability was 2 months out. DO NOT BUY FROM THEM!
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January 2022 by Eddie J
Just bought a vehicle from this place and had an amazing experience. I drove 4 hrs away just to come to this dealership. Lee Edgerton helped me and set the standard. He worked hard to correct any mistakes that were made and presented me with a deal that I loved. Great staff and buying experience. I would buy from here again without hesitation.
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January 2022 by Moonshine Mona
Cameron makes my trips to Boyd worth my time by greeting me at my given appointment time at the maintenance bay. In fact I was early for my appointment, he seen me waiting by the dealership and flagged me to drive up to the bay. Great customer service, always with a smile like my business matters to him. As long as Cameron is around I know will be valued as a customer.
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January 2022 by Bridget Revis
Not a huge fan of car dealerships but Boyd Cadillac was one of the best experiences I had, except for the cranky finance guy, we had asked about another warranty and it was like he didn't care he never mentioned it or talked about it with us at all..He was just very standoffish and not very friendly.. Heath Potter was our salesman and he was so friendly and polite, not pushy at all. He answered all our questions and was so nice. I definitely recommend Boyd Cadillac if your looking for a new car or a used car. The process was so quick and fairly easy. It didn't take all day so that was nice. Great job Heath we will be back! Thank you again!
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January 2022 by Floyd “Captain cool” Stephenson
Treated as though I truly mattered and they listened to me and responded accordingly so that I had a good experience with purchasing a decent vehicle from them.
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January 2022 by Karen Schuler
Friendly staff. One guy gave us a recommendation for a place to eat lunch in town. Great customer service!
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January 2022 by mitzi poston
I appreciated the patience that they had with me. They didn't try use any double talk but were very honest.
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October 2021 by Eddy
Just bought a vehicle from this place and had an amazing experience. I drove 4 hrs away just to come to this dealership. Lee Edgerton helped me and set the standard. He worked hard to correct any mistakes that were made and presented me with a deal that I loved. Great staff and buying experience. I would buy from here again without hesitation.
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August 2021 by Janet H.
Randy and Chad took care of all my repairs in just a couple weeks. I was completely satisfied with my car. Most of the time was waiting on parts to come in. Their work at the shop is excellent. I would definitely recommend them!
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February 2021 by Melanie P.
I recently worked with Boyd's body shop for a wreck body repair & service department pertaining to replacement of a part & calibration. My experiences with both departments customer service has been excellent!
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January 2021 by Tammy Gates
I just want everyone to know what has happened to a friend of mine. He has had several Cadillac over the years. Always have them services. His radio went out and he purchased a radio for $1060.00. He had a lot of issues with this $1060.00 radio. Take it up to Boyd Catillac several times, and do mean several time to be reset. The last time they kept his car for a month. Then was told it out of warranty (reallllly). After been told when he brought the car to them they would replace the radio. Wants me to do business with this company. Just wanted to share this so others will be aware.