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September 2024 by Joellen Rhyndress
I broke my foot and my upper in 3 places. I could not lay down to sleep. My sweet husband tried to purchase me a $1900.00 recliner. The sales staff said we he could have the one on floor. She was very nice and helpful. However, "the man in charge" came around and said that they needed the chair in store because of potential customers from Apple Fest. He refused to sell chair. What a useless individual. No wonder why no one shops there.
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August 2024 by Ronnie Garcia
Great saleswoman at the Store Closing Sale.
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July 2024 by Brooks Landscaping and Tree Service
Highly recommend getting furniture from here, Sterling helped me to find the desk I needed, super nice and helpful, will definitely shop here again!
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July 2024 by Michelle Gash
Public Service Announcement
Do Not and I Repeat Do Not purchase furniture from this location. They are "Crooks"
A customer service employee named "Sterling" misrepresented a sale to me by first saying a $1,000 would be taken off my total purchase for a Presidents Day Sale.
A year later I have been charged "Full Price" for the supposedly " On Sale" furniture. She also did not even deliver the complete merchandise ordered and when I tried to complain to"Corporate" she justified her actions by telling them I was "High" when I came to purchase the furniture.
I wanted the furniture I was able to receive and kept it and have made 16 months worth of payments on time. I was supposed to be in my last two payments to close the account and they tacked on another $1,000 talking about revolving interest rates.
I recently tried to explain to the in store manager about what Sterling had done, she came up while I was talking to him and told me I was too broke to afford the furniture and was High when I came to purchase the furniture. I had $4,000 in my purse the day I went in the store and could have paid cash for the $2,300 furniture which I have currently paid $4,000 worth of payments.
Corporate will not address the issue so I have filed a complaint with the Department of Justice, Better Business Bureau and hired an attorney to file a Civil Lawsuit for the overcharge s, defamation and slander.
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June 2024 by Maricela Estrada
When I bought my room they told me that I was not going to pay interest for a year when I received the bill they were charging interest. I went to the store but they only told me they would fix it and nothing was done on the phone and no one could help you, they moved you to another department, I think not. I notice this store has very bad customer service????
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May 2024 by Delia Rivera
I had a good experience, looking forward to sleep on my new mattress ? and I'm going back to get a new couch
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April 2024 by Camden Lander
I had walked in and wanted to know some questions about a bed frame. I was greeted by a beautiful Women named Mattie and she was super duper sweet and helped me with my questions and accomplished exactly what I needed!!
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February 2024 by Jan Walton
Great store and great customer service by their local agent named Sterling.
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October 2023 by W P
No parking.
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October 2023 by Peggy Ellwood
Very positive experience
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May 2023 by blake thomas
Great price got a speed queen washer and dryer forfor the price of 1 on sale
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May 2023 by Jason Alfrey
The furniture is...fine. Better stuff for better prices around town. The parking lot, however, is predatory and fitting with the general vibe of the place.
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April 2023 by Randy Coy
This place has a large parking lot (and rarely any customers to fill it) and it seems they now need to charge to park there. After reading some of the horrible reviews, I guess it is apparent why they need to make a little extra cash.
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April 2023 by Steven Alexander
Stay away... we bought a lot of furniture from here ...some of it was fine ... but some of it was not ,and we paid extra for insurance on it ... the incredibly rude unprofessional manager made me fighting mad. They just cheated me out of that , which was several thousand dollars... I called corporate and they just made a big pretense of caring but they dont
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April 2023 by Ashlee Bush
Now I know why the parking lot is always empty here. Need new furniture items and had to drop off some papers to h&r so we go to drop off our papers first and get halfway over for a self important woman to come out furious we were parking there and she informed us we had to pay to park anywhere in the parking lot. There were no signs where we parked (in the middle) there were workers present hanging pay to park signs on the sides and the lady was very curt and unnecessarily hostile like we were trying to lie about wanting furniture? We decided to check other businesses for our furniture needs. Only go in here if you're prepared to pay to park and have the staff be openly hostile.
