-
November 2023 by Hannah E. M. S.
I had an amazing experience. Both Noah and Dustin were amazingly helpful while I was buying a vehicle. They got me the best deals I could get and made sure I was able to leave happy.
-
November 2023 by Wendy Neufelder
Alejandro R. made the car buying process so easy. The car I was wanting to test drive wasn't ready but there was another one on the lot, same year, make and model. I liked it so we started the paperwork. My husband is disabled and I couldn't get back up there the next day. He personally brought all the paperwork to me and delivered my new car. Took the trade in vehicle back with him. Great customer service. My ONLY complaint is the smell of the leather cleaner they use. Took several days for it to air out. Everything else was great!!!
-
October 2023 by Glen Robinson
Tried selling them my late father’s truck. They offered me a good price, so I lined up everything needed to drive 5 hours to do the deal. They got all the way to the end after sitting in their office for 30 min, and then backed out of the deal because it was too complicated for them to deal with estate paperwork. So, I left and went a mile down the street and sold the truck to another used auto dealer, and because they knew what they were doing the process was simple and quick. Will never do business with Auto Star again.
-
October 2023 by Samuel Wolfe
First time buyer here! It was amazing and they did everything they could to get me in a car! Big thanks to Noah, one of the salesmen there!
-
September 2023 by Charlie Clown
This review is based upon the professionalism of Noah Agne, new guy with just over a month on site. His friendliness and smile immediately broke down barriers one normally gets buying a vehicle. Was sharp with what we were looking for and very astute as to what we wanted. Our intention was to look, see if we liked and then I would return the next day for purchase since we drove 2 plus hours one way.Nice part is if he didn't know something he did not waste our time and he went directly to a very large pool of backup personnel to support him. Management was amazing, Thank You Saul! Your kindness is unmatched in the business. Financial was also on top of things and in the end we ended up driving away with vehicle. We were impressed to say the least. The best to it all "No Pressure." Can't beat that Thank you so much for the assistance and care from all. To also top it off we ask for an additional Fob and it will be on the way soon plus touch up paint also. Again Thank You for all that you did to make it easy. Respectfully, ISCM(SW) USN (Ret) Kevin W. and Barbara Bartley 5 Star support all around!
-
September 2023 by Robert Gombert
So far so good. Had the 4wheel drive service done. And had the tires rotated. Only thing I find so far. Is that they did not adjust the air pressure in the tires. Had a low pressure light on the dash. No big deal for me. For some it is
-
September 2023 by Wanda Files
Even though we had an appointment to look at the Red 2023 Trailhawk on 09-19, before driving up to this place for 45 minutes one should make sure the owners wife isn't driving the vehicle around town?! WOWThey advertise the Trailhawk with having 5 miles on it, really try 3-5000 miles on it thanks to owners wife. No thank you!! You guys are a piece of work!The only reason I gave you a one star is because it is a beautiful day to drive through the mountains.
-
September 2023 by Ryan L
I had a very very good experience with this dealers service department. My wife and I had purchased a Ram 3500 Cummins three weeks ago from a different dealer and we realized the truck had a front main seal leak. The truck still had a power train warranty left and we decided to have Autostar do the repair. They discovered the previous owner had the same repair done months before we bought it. The other dealer had done the repair incorrectly and had damaged the timing cover on the truck and so on. Our service advisor John did an amazing job with keeping us in the loop and getting this truck fixed correctly and in a timely manner. Everyone there was very professional and the mechanic did an awesome job to. This will definitely be my dealer in the future and I highly recommend them. Thanks again!!!!!
-
September 2023 by Michelle Mccrackin
This dealership is a disgrace of customer service. When I purchased the vehicle the talks were good but it all went down hill from the test drive. The vehicle I was looking at had a manual transmission and the sales person didn’t know how to drive the vehicle had to get another sales person to retrieve the vehicle. At this point my husband was ready to leave but I really wanted this Keep so he stayed. We did purchase the Jeep and 2 weeks later the exhaust fell apart. Took it back to dealership and they couldn’t repair because they don’t have anyone that can weld and would not recommend a welding shop, so my husband purchased a welder and made the repairs that are still holding good 2 months later. Now we take the Jeep in for an oil change only to find that they have more problems they have good. We are told it would take 2 weeks to get an appointment for oil change. I guess when they sale you the free oil change package they don’t loose money if they don’t honor their plan. Left their no good deal shop and called Fields Chrysler and their service sept responded by saying please come in now we would be glad to service your vehicle. Auto star has the absolute worst customer service sept. They get you in to buy a vehicle then once they have your money they are done with you.
-
August 2023 by Jennifer Merrick
Dealing with Hendersonville Autostar was the best auto repair experience I've ever had!!! Friendly, informative, and punctual. They communicated with me every step of the way and did everything they promised. Had my Jeep ready a day early and fixed everything they said they would. There is a Jeep dealership right down the road from me but I will go 45 minutes out of my way for their service. I will be taking my Jeep there for everything. Eric was great and everyone there was a pleasure to deal with.
-
August 2023 by Kristin Stuba
Totally disappointing service! I went online and made an appointment for first available slot which was out two weeks. Looking for an oil change. Appointment time was 8:30am, I arrived at 8:15am. I told the Service Adviser that I was dropping off and to call me when ready.At 4:30pm I did not hear anything about the car, so I called. The call went to voice mail and I left a message wanting an update on my car.Frustrated with the lack of communication, and needing the car, I had my daughter drive me over to Autostar, during the ride over my phone rings and it’s the Service Advisor from Autostar. He said they have not done anything on my car. I said I’m on my way to pick it up. He said he will have it in the front. No apologies, no reason on why nothing was done. When I arrived I said I was picking up my car and was led to the cashier area. After waiting for two customers to be processed, it was my turn at the Cashier. She had no record of my car, and when I started to explain my situation, she sternly told me that it was not her fault.I went back to the Service Desk, and a different Service Advisor who overheard my explanation handed me my keys without saying a word.
-
July 2023 by Amy Bandy-Taylor
I had a really great experience. George was kind and listened to what I wanted and came through with the perfect Jeep Grand Cherokee! Everything I wanted at a great price. Thanks to the team at Autostar!!
-
July 2023 by Carley Galloway
Great experience! We were traveling from out of state and had some issues we needed adressed quickly. Erick was awesome. Got me in right away, helped me get to Enterprise, and got my van fixed quickly! Very grateful for the service we received.
-
June 2023 by Larry Hayes
My wife and me went to Autostar to find a van, after my daughter went there to find a a van for my son -in-law. The experience was actually good there was no pressure at any point. Our sales person Greg worked with, let us decide for ourselves. The loan guy his name was " Swag" knew his job and we didn't have to stay there all day. We had a good day now we have van.Larry
-
June 2023 by Sheri P.
Always great service! AutoStar in Hendersonville always greet you with a smile and are efficient and thorough.
