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August 2024 by Rick Albert
April was extremely helpful and has great knowledge of the process to transfer accounts. Our transfer was not straight forward but April's knowledge, patience, and cheerful attitude got us through the process. Great job, April. Keep your cheerful, can-do attitude and you will go far.
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July 2024 by jerome williams
Great service. The staff are warm and inviting. This is my 5th time visiting the store in Henderson NC within the past three years. Always the same. Highly recommended.
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July 2024 by Susan Faulkner
Stopped by the Henderson, NC location, and was pleasantly greeted by April. She was an absolute dream to work with. Very knowledgeable and extremely polite. She offered several options for my situation and helped me get my new device powered up and ready to use. In and out super fast too!
Thanks for your remarkable customer service.
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July 2024 by Chontez Hammiel
I had a horrible experience with third party retailer of Verizon and left that place extremely frustrated after they repeatedly told me they were unable to help. I was about to drive 30 minutes to Henderson NC but i googled the hours and they were about to close, so I called and spoke to Marcus! He has never seen me or met me before but he took the time to listen, empathize and provide a solution to my issue without me having to drive out of the way. He reassured me and told me that if I did not get it resolved then to call him directly! I appreciate him so much for being a human and going that extra mile so the 5 stars on this review is for Marcus & not Verizon!!
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July 2024 by Alice Thorne
Very good service from April
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April 2024 by Lori Hahnel
I honestly don’t understand what the store is for?
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March 2024 by D W
I am very pleased with the service I received today. The entire team was friendly. However, Shanae and Marcus went above and beyond!
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March 2024 by GINGER BEAR
I arrived mid morning to cancel a line on my account and transfer a line from another account and buy a new phone. I was the only one in the store besides a large thug looking guy who was hanging over the counter talking to what seemed like the only attendant in the store. I waited to be acknowledged but the attendant, which was a girl, didn't seem interested in talking to me. The guy looked at me as though I needed to leave when the girl rudely asked me what I wanted. I explained what I wanted to do but she looked at me very confused and told me she couldn't do that. I asked her to whom did I need to speak in order to do what I asked. She gave me a print out of a website and some contact information where I could do it online or talk to someone on the phone. The guy next to her was whispering to her, so, I gathered that I wasn't welcome to do business in the Henderson, NC store. I left really angry with Verizon for not having more oversight with that store because it wasn't the first time I had encountered such "attitude" among its employees. I left to go to a Verizon in Raleigh where I had my faith in Verizon restored. Perhaps Verizon employees are only as good as the local talent.
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March 2024 by Ma Trish
Excellent service and friendly staff
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February 2024 by Joanne Harris
Great customer service
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February 2024 by Karen Day
Shawn was Professional, pleasant and helpful. GREAT attitude and smile.
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February 2024 by Anthony Ragland
Very best service I have had in a long while. Shanee was the best an beautiful smile
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February 2024 by Marion Baxter
Very professional, very satisfied as a customer.
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January 2024 by David Stichler
Kenya and Corlecia at the Verizon store were very helpful in correcting my phone issues after 2 days of failed attempts with 4 different Verizon company branches. Common sense goes a long way and these 2 women deserve a raise from corporate and lunch.
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January 2024 by Peggy Kelley
Kenya gets an A plus for helping me with my phone!!!
