“I am not overly impressed, but then I don't have any experience with the competition either.I began by filling out the information requested on their website. It was straight forward. I received a quote, but I didn't get an email with a copy. I sent an email requesting the information, but never got a reply.I went through the process a second time. I understood that they would schedule a field inspection next. It never happened. I called, and it was scheduled. I expected the tanks to be installed after the site survey, but again nothing took place. I called again, and the field service was promptly scheduled.In summary, I didn't feel valued. It seemed that I was forgotten. I had to reach out to to AmeriGas for each operation~site inspection and site install. The corporate customer service did an excellent job of getting everything scheduled, but only after being contacted each time. There seems to be a disconnect between the website and scheduling.I paid in advance for services; received a receipt by email. The receipt was not itemized. When I called for that information, nobody had a clue. I'm hoping that now with everything in place, I will get updated. I did enjoy working with your field technician and delivery person. Both are dedicated employees. The field operations went smoothly.Like many businesses, it's clear that they are suffering from staff shortages due to Covid-19. Some of the communication issues I faced may be due, in part, to training new staff.Ironically, I received a detailed invoice as I was wrapping up this review. Other than the tank installation fee, there were no surprises (like fuel surcharges tacked on by trash collectors~my favorite). The install fee would have gone a long way toward purchasing a new or used tank, had I known in advance.Much like cell services, customers switch propane providers for the best deal. I'd like to think the major providers have field staff for emergencies like a leaking tank; an expense that small operations cannot necessarily afford.I have heard no negative feedback from neighbors using AmeriGas. It would be nice if they offered (in-store) services for recertifying tanks, or filling 100# tanks rather than my having to rely on 3rd party resellers.(Their website says they do recertifications, but their local store is closed to the public.)With inflation upon us, every dollar counts.Based on my overall experience, I have already recommended AmeriGas to another potential customer.”
Propane
Propane
“I am not overly impressed, but then I don't have any experience with the competition either.I began by filling out the information requested on their website. It was straight forward. I received a quote, but I didn't get an email with a copy. I sent an email requesting the information, but never got a reply.I went through the process a second time. I understood that they would schedule a field inspection next. It never happened. I called, and it was scheduled. I expected the tanks to be installed after the site survey, but again nothing took place. I called again, and the field service was promptly scheduled.In summary, I didn't feel valued. It seemed that I was forgotten. I had to reach out to to AmeriGas for each operation~site inspection and site install. The corporate customer service did an excellent job of getting everything scheduled, but only after being contacted each time. There seems to be a disconnect between the website and scheduling.I paid in advance for services; received a receipt by email. The receipt was not itemized. When I called for that information, nobody had a clue. I'm hoping that now with everything in place, I will get updated. I did enjoy working with your field technician and delivery person. Both are dedicated employees. The field operations went smoothly.Like many businesses, it's clear that they are suffering from staff shortages due to Covid-19. Some of the communication issues I faced may be due, in part, to training new staff.Ironically, I received a detailed invoice as I was wrapping up this review. Other than the tank installation fee, there were no surprises (like fuel surcharges tacked on by trash collectors~my favorite). The install fee would have gone a long way toward purchasing a new or used tank, had I known in advance.Much like cell services, customers switch propane providers for the best deal. I'd like to think the major providers have field staff for emergencies like a leaking tank; an expense that small operations cannot necessarily afford.I have heard no negative feedback from neighbors using AmeriGas. It would be nice if they offered (in-store) services for recertifying tanks, or filling 100# tanks rather than my having to rely on 3rd party resellers.(Their website says they do recertifications, but their local store is closed to the public.)With inflation upon us, every dollar counts.Based on my overall experience, I have already recommended AmeriGas to another potential customer.”