-
October 2023 by Jim Stallings
Debbie and her team have done a fantastic job onboarding my rental properties into their system! Thank you for making the transition seem effortless! Keep up the great work!
-
May 2023 by Shane M
Stay away from doing business with this rental agency. I lived in a rental through T&C for three years and found a few things odd during my time there. It wasn’t until after moving out that I realized most of these reviews are accurate. They are quick to get things fixed..but they do NOT perform annual inspections even though they claim they do them. I had 1 inspection in the 3 years living there. The problems began once I moved out. They have very costly move-out requirements that will break the bank when you have little notice to move. Even if you meet these requirements, they will find a way to charge you for something. They claim to do inspections, but were trying to charge me for damages caused by the tenant before me. Luckily, I had noted it on my move in inspection and had photos to prove that the damage wasn’t caused by me. I’m still convinced they collected that through the bogus “cleaning” fees they took from my deposit. Oh and good luck getting your deposit back if you somehow do. I gave my forwarding address to two different associates and still had to call back after 30+ days to find out they sent it to the wrong address. Very disappointed and would not recommend doing business here
-
May 2023 by Shane M.
Stay away from doing business with this rental agency. I lived in a rental through T&C for three years and found a few things odd during my time there. It wasn't until after moving out that I realized most of these reviews are accurate. They are quick to get things fixed..but they do NOT perform annual inspections even though they claim they do them. I had 1 inspection in the 3 years living there. The problems began once I moved out. They have very costly move-out requirements that will break the bank when you have little notice to move. Even if you meet these requirements, they will find a way to charge you for something. They claim to do inspections, but were trying to charge me for damages caused by the tenant before me. Luckily, I had noted it on my move in inspection and had photos to prove that the damage wasn't caused by me. I'm still convinced they collected that through the bogus "cleaning" fees they took from my deposit. Oh and good luck getting your deposit back if you somehow do. I gave my forwarding address to two different associates and still had to call back after 30+ days to find out they sent it to the wrong address. Very disappointed and would not recommend doing business here
-
April 2023 by Theurbanoutdoorsmen
T&C was a great property manager. I may have been lucky to have a landlord that was willing to make repairs quicker than most, but the fact remains that Quentin(please forgive me if I misspelled that) was fantastic. He was main contact during my lease and was always quick to respond and seemed to genuinely care about any concerns we had. Upon move out, I knew we were unable to clean as much as we hoped due to having to relocate to Texas on short notice and I thought we were just going get overcharged for the final work as I left that in their hands. To our surprise, we were refunded nearly half of our deposit without hassle and received an itemized breakdown of charges deducted(all costs were fairly priced). T&C was honest and fair every step from application to move out and I can’t praise the entire team enough for how they managed our lease. They are a class act and I wouldn’t hesitate to work with them again.
-
May 2022 by Jimmy Beloved
This place constantly gives you the run around and will allow you to put in an application knowing they’ve already selected a tenant just to get your application fee. They also fail to update you on the status of the properties no matter how many times you call. STAY AWAY FROM THIS PLACE!
-
April 2022 by Furnie Mackel
Horrible company and people. Jazz Battles rather run around FB spewing political lies and calling people names, than do her actual job.
-
March 2022 by Emily Santolucito
One star is being nice. I went to them Friday 2/18 I was the first to view the property and ran around for 3 hours getting them required documents so I was the first applicant. I called everyday from Monday till today 2/25. Every time I called the front desk GIRL Maggie would not let me speak with Quinton. On Wednesday 2/23 Quinton approached myself sister and niece in Walmart asking about the progress. I informed him every day I call no one will let me speak with him or anyone in charge. He promised me a phone call on 2/24 that I waited around all day on. After looking this morning I read the property was pending. I again called being told he was at lunch. Maggie told me she couldn't pull up my application however had access to them all. After calling 3 more times until I spoke with Quinton I was told my application got thrown to the side by the "broker" because I work under a 1099 and got a raise at the first of the year. I even provided copies of checks from this year AND LAST. I finally got a call from their "broker" Miss Debby who told me my income meant nothing to them even though I make over 3x the amount of rent a month. She then began to raise her voice mocking me and hung up after I asked to speak to the owner. TOWN AND COUNTRY RENTALS IS THE MOST UNPROFESSIONAL "PROPERTY MANAGEMENT" GROUP YOU COULD DEAL WITH. This company is a scam. When viewing the property the fenced in back yard was built of various random wooden pallets etc. the back wall in the garage was water damaged and squishy falling off. The screen door didn't even have a handle. All problems you would expect they would fix before showing the property as move in ready.They collect application fees and only approve military. As bad as the housing market is right now I would save your hard earned money and time and not apply unless you are military.
-
March 2022 by Ashley Brady
The absolute WORST people to deal with. The Blonde woman who is the broker in charge, she has the most DISGUSTING DEPLORABLE personality. For someone who’s been in “real estate since 1996” she has the personality of a wet mop. She degraded and insulted our family, we were denied a rental AFTER we were told they were writing up the lease and sending it over to our email because my husband didn’t physically view the property he viewed it over facetime seeing as he works out of town M-F and they are closed on the weekends. I have never seem so much unprofessionalism and nastiness in my life. Wish I read the reviews first before wasting our time. Whoever own 109 Gristmill Dr, get yourselves a different property manger because this awful. We filled out an application in January, and got nothing for a month.
-
February 2022 by Ashlee E.
I have never seen such unprofessionalism in my life. The guy upfront, completely rude, very surprised at his demeanor considering he was a marine. The broker in charge woman, the blonde in the back, someone knock this woman off her high horse. I have NEVER seen such disgusting behavior in my life. They reheated our family, told us we had gotten a rental, we're sending the lease over to review, waited two days then nothing, just to call and for them to say oh well we have another application. Wish I read the reviews before going to them and wasting a month and a half of our time. Whoever owns 109 Gristmill Dr, havelock, get yourself a new property manager. That house has been sitting empty for two months and we were told we got it back in January. Jumped through hoops just for them to screw us.
-
January 2022 by Shantara Edwards
I agree with one of the other people on here. I wish I could give zero stars. This company is so rude and have no requards to how they treat the customers that come to them. They lie to your face while not even doing what they say they are. They do not call your references or rental references. The owner herself would not even speak to my husband about why or how they came to a decision. And while in the office the man there asked us to wait while he was talking on the phone that he answered after we got there. There is so much wrong with this company. I wish I would have read the reviews 1st. They do not have the decency to treat customers correct.Sincerely L. Mullis
-
December 2021 by Alan D.
Wow, what a terrible agency. We contacted them and talked with Quentin who was nice at first and then backtracked everything he said. I expected more from a Marine. When the broker got back to us she was just as bad. We are new to the area and they left a real bad taste in our mouth and walked away from someone with money and clout in the community. Do not go with this company.
-
December 2021 by Theresa Rowe
I WISH I COULD GIVE ZERO STARS! THEY ARE VERY RUDE AND WILL CHARGE YOU FOR PREVIOUS TENANTS DAMAGES. THEY DON'T FIX ANYTHING.
-
November 2021 by Dawn Smith
Red flags as soon as I drove up to the building. They keep the office locked and won't let you in.There was a lady and some guy who was working in there. On the door it says call.Something is shady about this company from first impression.
-
October 2021 by jason bartsch
DO NOT rent from them! I went 2 years without a mailbox. They tried to charge me for pre-existing damage. I asked them if it was normal for the upstairs to be cold, they said they would send someone out and I would not be charged (I was for the 30 seconds he was there just for him to tell me it's normal). I had a friend stay with me for the weekend ( N.C law states you need to reside for at least three days to be a resident) they found out and told me I had to move cuz the owner was selling, this was a flat out lie as it was renting after I left and I even asked the rental company from the ability to buy the place. After moving out I have a charge on my credit of a month and a half that I was not there after I turned in the keys for water and electric that was disconnected for paint and carpet cleaning which after 3 years is against the law to charge me for cuz that is normal wear and tear and there was no need for new paint or carpet as I kept a place immaculate. They break the law and they lie, they have no morals they will rip you off at the first chance they have.
-
September 2021 by Cynthia Sego
I have tried to make contact several times between emails and calls and have not received any response. Good luck trying to get in touch. After seeing the other reviews, guess should be glad I'm not renting from them. Can't return possible tenant phone calls??? Ridiculous. I really want ZERO stars but...
