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November 2023 by Heidi Hilburn
Benton was very helpful through a difficult situation that no one ever knew existed. He was so informative and gave us a ton of rebates. Goodbye Verizon ??
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November 2023 by Donald Hilburn
Benton was great to deal with, he helped figure out a past issue with a different service and saved us so much money on our monthly bill
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November 2023 by Abby Jones
Benton was the absolute best! He is so patient with all the questions and makes sure he helps anyway he can! He’s such a joy to talk to ! My kinda place !
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October 2023 by Briana Godette
Benton and Priscilla went above and beyond in their service. Very knowledgeable on products and services which helped us to make the best decision for our family, even down to small details that we hadn’t even thought about. They were both very personable and we laughed so much! I don’t know that I’ve ever had a 5 star experience going into a phone store, but this location has got it down! TMobile, they need raises! $$$$$Thank you Benton and Priscilla!
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October 2023 by Kevin Glydewell
Absolutely best T-Mobile experience! We were assisted by Julia during our visit and she was phenomenal! Highly recommend anyone looking for help with a cell phone, etc. to go see Julia! We went in to get our son a new phone because his had broken and thanks to her professionalism, knowledge, and thoughtfulness, we walked out with 3 new phones! This is not our home store but I wish it was. We have never received customer service at any other T-Mobile store like we did in Havelock. Great job Julia! Thank you for your help!
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October 2023 by Lillian Cumbey
What a nice experience at T-Mobile my husband and I had when we got new phones. A sweet young lady Julia was so wonderful to do everything that needed to be done.
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September 2023 by Benjamin Vincent
They have a priority of customer service over sales!They never suggested that I buy any of their products but helped me look elsewhere.Julia was the first person to assist me 2 months ago when I came in with a salt water damaged phone.It was very old and damaged so a new phone was the only real option. She asked me what type of phone I wanted to replace it with. But the phone I wanted was not sold in the US. Julia, Gabriella, Priscilla and Elyssa all started give me some suggestions (to other stores) for a temporary phone and the best way to get the phone I wanted.I visited again today to address a different issue which they did a great job with, and to show them the phone discussed and it's fancy features which they enjoyed.Over all: I will go out of my way to get this team at this store.
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September 2023 by Patricia Burns
Priscilla and Benton went above and beyond my expectations to try and resolve my issues..They were very professional, friendly and knowledgeable. I use to visit the New Bern store but they wiped out all of my photos and contacts.Next time I have an issue, I will travel the 25 miles to your store.Thank you
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September 2023 by Corianne Batten
Elyssa was an amazing help when wanting to switching my husband and I’s service over. She was understanding of our needs and made sure we got everything we needed. I suggest her to anyone who needs help with anything!!
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August 2023 by Tyreke Haynes
Awesome service, definitely would recommend this place. Josh was the one that handled me and I appreciate his service, thank you
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August 2023 by fuzzyunicorn3
Benton Melvin, and Priscilla Gentry were a great help! Highly recommend this place!
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August 2023 by Weldon Ebircsbus
Very courteous and quick service. Elyssa was awesome!
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August 2023 by Jackie Carpenter
Josh was amazing ! Helped me get my new iPhone and all my information swapped over from my old phone.
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August 2023 by Nathan Battiato
I switched from apple to Samsung and marquis and gabby helped me out a lot! Love the new phone already!
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August 2023 by Bentley Summer
Service at this new store is very very good. My problems was tended to and resolved quickly and thoroughly! Josh and Marquis were amazing