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November 2023 by Nikita Rochelle
We have been looking for a new truck and van for weeks and every single dealership we had been to was a complete NIGHTMARE. We ended up deciding to go to Riverside to check out a van (Chrysler Pacifica) and we are so glad God made the way for us to get there. We got there late around 6pm with 4 young children. Albra was more than happy to help us. He wasn't bothered one bit by the chaos. What we really appreciated is the fact that he didn't linger and hover and try to pressure us into our purchase like ever other sales person we interacted with had. When we finally decided to move forward with our purchaseChris ordered pizza to feed our kids because he knew they were hungry and ready to go. I am SO GREATFUL for their kindness, empathy, patience, and professionalism. Thank y'all so much!!!
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October 2023 by Abel Casas
Initially just went to look at a Car. Was greeted right away by Sonny. Answered all the questions I had, talked about being interested in a vehicle and all went from there. Riverside worked with me with trade ins, and it was smooth sailing. Overall great experience and easy process. Definitely recommend!!
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October 2023 by Eric Bartosh
Today I bought my 2022 Ford F150 from Riverside and my salesman was Mr Albra. The man was patient kind and answered all my questions! But the thing that touched me the most was, I'm a big man and he went and got a seat for me to sit in that I was going to be comfortable in. I didn't ask he just did it! I will never forget that sir!! God bless you and thank to you and everyone at Riverside Ford!
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September 2023 by D For Dance
Ive had mixed experiences with this mechanic shop. They were not able to correctly perform the alignment I had requested to get done. They had said they needed parts shipped from Japan, and was told by Joe that my vehicle was made in Japan (which it's not) it's a DSM vehicle made and manufactured in America. Said he could only get the parts from Japan. Took them 3 weeks to do a half a** alignment, didn't fix the problem, and only sold the parts to me they had purchased. It's funny, cause I literally took it to another shop with a days notice ahead of service, and it was fixed the day of. Out of everything the car needed, what it needed most was the driver front control arm replaced, which I was completely oblivious about. I mean how can you do a alignment with literally a rim pushed into the fender. The problem with the rear, was that the bolts were rusted. They just didn't want to put any effort into fixing it. Not to mention I still have not received the part they had said they did not receive and install, which was supposedly from Japan. Literally located right off cherry point USMC air base, all they care about is taking advantage of people just starting out with their careers in the military. They overcharge, no military discounts, and have a huge wait time for parts they can get easily from down the street at AutoZone. Vehicle sat behind their establishment for 3 weeks, out of sight.As goes for my first time going there, it seemed like a hot dream, had a good bit of change in my pocket to get the car of my dreams the repairs it needed to be ideally perfect. However, I only wanted the valve cover gaskets, and spark plugs replaced. Went on, day in and day out they found more and more parts that needed to be "replaced" was talked too as if my car was a POS, then, boom water pump needed replaced, boom timing belt needed changed, timing belt cover as well. Went along with it, then boom was told my valve covers was the reason why my engine was leaking oil, got those replaced. Kept all the parts, they replaced, but somehow, someway I feel they cheated me a long the way of repairing the vehicle.They cleaned me out with a grand total of 3 grand in repairs total, and I feel as if they lied about some of the things they said they replaced. Go to a local mechanic other than a dealership. At least they will give a sh*t about your vehicle. Not to mention, THEY TOOK MY SPARE TIRE OFF MY VEHICLE AND DIDNT PUT IT BACK IN MY TRUNK
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September 2023 by james cates
Second vehicle purchase from here. Great experience as expected. Albra was a big help to me and my wife. If you're looking for a vehicle, stop by and ask for him. This team will meet your needs.
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September 2023 by JH Smith
By far the best new car dealership I’ve dealt with. Everyone there is super helpful and they are not high pressure. I’ve purchased two cars from them and I will be a repeat customer for sure! Go see Albra for you next vehicle purchase, he will treat you right and take his time to find you want you are looking for. Thanks again, everyone that works there, you made my purchases there easy and not stressful! A+
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September 2023 by claire mcgraedy
What a great experience buying a Bronco Sport at Riverside Ford in Havelock, NC! Mr. Albra Stocks is excellent - knows the products, listened to my requirements, and showed me exactly what I need. I looked at a couple of options, but the first recommendation was the best. The vehicle purchasing process was must quicker than it had been in any of my previous experiences anywhere. Knowing I can stop by anytime with a question is a delight and comfort. Thank you Albra!!
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August 2023 by Marji R.
I just bought a 2021 Pacifica from Albra Stock. He was wonderful. Calm. Not pushy and he was very informative. Listened to my needs and made suggestions. Made buying a car easy and stress free.
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July 2023 by Jacob Heaton
We bought an expedition from Riverside Ford and it has been a great addition for my family. Cory in the service department made sure to get everything for this vehicle done right. He’s very knowledgeable and worked in a timely manner. We appreciate the great business!
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July 2023 by D C.
I was on the hunt for a 2023 Ford F-350 and located one at Riverside Ford. From the first moment the staff and management were very helpful. Ultimately, I saved several thousand dollars over my local dealers. Riverside also went above and beyond by helping me find a delivery driver and assisting with that process. My expectations were exceeded every step of the way and they have my highest recommendations.
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July 2023 by Brittany Creighton
I can’t say enough about Corey & Bill in the servicing and parts department. They went above and beyond to fix my husbands car, they kept me informed about everything that was going on. They even helped me out with my car. Very professional, helpful & honest. We will definitely only be taking our cars here for service going forward.
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July 2023 by Greg Ciesielski
The BEST place to buy a car or truck! Great salespeople, great service technicians and of course, great vehicles. We needed a truck and found a beauty at Riverside and it is fantastic. We towed a trailer full of furniture over 600 miles without a problem. Even through the mountains, the truck never slowed down. It is great! Thanks to all at Riverside Ford in Havelock NC!
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June 2023 by Liz Morris
I had such a wonderful experience at Riverside Ford. The people there were personable, knowledgeable, and caring. They took their time explaining different warranties to me and which would meet my needs. Albra, the sales associate, is such a nice guy. He sat and discussed all the details of the vehicle I purchased. He had candy too! I'd recommend this dealership to anyone looking to purchase a car or truck. It made spending money sort of fun. Now when can you say that. They're not limited to only Ford vehicles. I would recommend checking this place prior to the others. It's been my experience that other service departments in other dealerships are outright liars and Riverside Ford is not like that in the least. Go here you'll be happy I guarantee it.
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June 2023 by Rachel C.
Today my husband and I got a new truck. Albra Stocks was our salesman and he was amazing! He was helpful and so patient helping us while we were also dealing with our 3 kids. Everyone that we met that worked there was kind and so welcoming. Would 100000000% reccomend going here!
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May 2023 by Clayton New
I have personally had mixed experiences with auto dealerships because of their encouragement for additional services. I felt the need to personally acknowledge the parts and service dept where I was treated like family. Cory & Bill walked me through the steps needed for a radio replacement and back glass replacement. Communication was thorough and they even scheduled an early date for repair due to their best technician for the job going on vacation. It was by far my best experience with any car dealership to date and I congratulate their staff on a very sincere and welcoming customer service approach.
