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November 2023 by Jenna Brinx
This place had horrible reviews & if you guys look back in a two week frame they have over 20 5 star reviews yeah lol sounds fishy to me ...Do not use this location don't let the fake reviews fool you please!My storage unit hallway is infested in roaches! I feel like my unit never gets cleaned it's disgusting. Let's not forget they have went up in their price several times.The doors outside stick & sometimes you just can't get into your unit and there's nothing you can do until this place opens back up.Stay away pls! I'll definitely be getting rid of my unit ASAP.
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October 2023 by April Haddock
I've had my storage for almost a year this time since the change of the name. I've personally used them for many years now. Today I ran into an issue where my combination did not work and needed my lock cut n grinded. The office personal were so helpful both ladies cutting my lock with bolt cutters. They are polite and friendly! I'd highly recommend them to anyone! Thanks again Free Up storage .. 5 ⭐⭐⭐⭐⭐
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October 2023 by Joann Snyder
Any time we got to the office with a question Ramona is always ready and willing to help. She always greets us with a smile.
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October 2023 by BILL IRWIN
Nice, secure complex with units of various sizes, to include climate controlled units. Easy coded access during closed office hours. Never had an issue with tampering or attempted break-ins in the multiple units we rented. The complex has security cameras throughout for added security. Easy pay options available. I highly recommend their services.
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October 2023 by Maurice Cunningham
The ladies at FreeUp were extremely helpful to me. I believed that Nicole and Ramona always went the extra mile to accommodate my phone calls and provide more information on everything related to storage options, especially recently, when we were getting a new unit and vacating one that no longer suited our needs.
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October 2023 by Michael Vanegas
Great service. Was shown the facilities ahead of time, sign up process was quick and painless, and the price was perfect for my short move. Highly recommend.
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September 2023 by Shawn Dyer
I detest this company. Besides rate increases they add fees for everything. Customer service of onsite staff is still pleasant but that is the only saving grace of this company...
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August 2023 by Ashley Doran
The office staff is awesome. Romona was the person I dealt with everytime I called or stopped in and she was great each time. The property itself is very well maintained. Easy to get in and out.
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July 2023 by Frank
Clean and affordable. Gated and safe. No issues with having the size I needed. It’s a huge facility. I recommend their place if you need storage.
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July 2023 by Robert Priesing
I give the on-site office staff, past and present, five stars! They are always extremely polite and helpful!"Corporate"- I give you one star! After taking over more than doubling rates you gave us nothing but a tacky paint job.
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July 2023 by Julie Hull
Nice storage facility. Ramona was very nice. She is very informative and goes above and behind for the customers.
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April 2023 by Nicole Greene
A good, clean place to store your items however, the new owners have increased rates by double the amount and on top of that made their clients get renters insurance. The office personnel is not aloud to make adjustments to clients accounts. The office emails the owners and they never take care of their business and reply to their clients or the office personnel. Communication sucks!!! So, if you're rich, you may be able to afford these units!
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April 2023 by Megan ERDMAN
We have been a part of Havelock for a very long time over 50 years, I had lost everything the only thing I have left was what I had in my storage. Because I've had hardships and was not able to pay, the storage kept sending me certified letters and that costed me over $100 every time so on top of what I owed and plus all of their extra fees and charges they told me back in December I wasn't able to save my storage she said it was too late they just auctioned off my unit yesterday the 24th. I could have had many of times to save my unit that is the only thing that I had left of my family pictures and everything are gone all because the office told me the manager told me I was too late and I was unable to save my storage back in December and here it is March 2023. I would say not good management I am a single mother and I do work hard and I am broken hearted when it could have been fixed a long time ago. I can never get back what I've lost never it should have never happenedGina Erdman unit1231
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March 2023 by Laura Cole
Prior to FreeUp storage we were very happy with the staff and the personal nature of our interactions with making our payments of the MANY years we have been there. Since FreeUp took over modern convenience of online payments (which were already in place) along with other services have been put in place which has been very nice, but the rates have also gone up exponentially with what seems like new demands every other month. For us it became to much and was time to move out. It was like the cable bill, always getting higher
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February 2023 by Tasha Blackadder
They have always been polite, helpful and fast. Had a storage there for three years. Even though the name has changed, it is still the same friendly service.
