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February 2024 by John G.
If you have a challenging project concerning your cars audio system, Gene's is the way to go.
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January 2024 by HUNTER OVERMAN
This place does great work. Friendly and helpful employees. Came back for tweeters and am more than happy. Will come back for whatever else I decide to gave done.
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December 2023 by David M.
This is the most amazing stereo / audio business I have ever dealt with. I did business with them back in '94 and even though he talked over my head I thought man this guy really knows what he's talking about. I recently had a stereo put in my Jeep at another business because it was more convenient to where I work. I had nothing but problems starting at week 3 and that was in March or April and I just took it to Jean's 3 weeks ago and it is fixed because it had an issue that Gene said he probably already knew what it was but would prefer to check that before saying for sure. They had a checklist to where they check basics with you before they touch your vehicle. Very professional very knowledgeable and put it in laymen terms for me. Mike did very good work and explained everything again once completed. I have had such a more confident experience. Never recommended anyone harder than I am these guys. I will be returning to Gene's again. Oh and they even offered me a borrowed car for the day while they worked on my Jeep, whaaaaaattttt?!
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December 2023 by Patriot Automotive
I’ve been in the automotive industry for better than 50 years as a mechanic and shop owner. We, collectively, over that time frame have repaired in excess of a million vehicles and counting… During that time, as you can imagine, I have had an extremely large number of experiences with audio systems and audio system technicians. Over the last 6 or so years, Gene Bell at Gene’s Audio and his staff, in Havelock NC have provided these services for us professionally as well as personally. I, without hesitation, can testify that Gene and his staff are second to none in every phase of Repair, Installation, Customer service and System Performance ! Gene literally is a Genius and totally committed to Service, Performance and Customer Satisfaction! The guy is absolutely Incredible! I have no hesitation in recommending Gene’s Audio for any needs that you may have. Expect to be treated Kindly, Compassionately and Promptly at every juncture without one concern of apprehension or regret. They Simply WILL NOT Disappoint You !
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December 2023 by Coastal Grubbin
Absolute con artists quoted me for 3 hours at 125 dollars and it was originally 100 an hour but apparently since I bought an amplifier from a different dealer he raised the price. He quoted me for 3 hours and called me at 4.5 hours to tell me there almost finished along with using equipment he didn’t quote me for ultimately all I wanted was new wire and 1 amp and it went from a rough quoted 420 dollars to 700 dollars absolutely ridiculous I will never be going back and i do not recommend anyone goes there!!!!!!!
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December 2023 by Jace Dedmon
Really appreciate this crowd right here, they are always nice and informative. Good quality products from good quality people.
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November 2023 by Caden D.
I recently had the pleasure of visiting several audio shops in New Bern while searching for the perfect subwoofer for my car. Unfortunately, the first few shops I visited seemed more interested in pushing their own agenda rather than understanding my needs. They didn't take the time to ask me what I wanted or provide any demos of their products.Thankfully, my experience took a turn for the better when I discovered Genes Audio, located about 40 minutes away. From the moment I stepped inside, their team greeted me with a genuine desire to help. They immediately asked what they could assist me with, showing a true commitment to customer satisfaction.I explained my specific requirements, and to my delight, they proceeded to educate me about the various subwoofer sizes, their applications, and the best brands available. They also took the time to explain how subwoofers and amplifiers work, and even demonstrated two of their state of the art systems in store. providing me with valuable knowledge to make an informed decision.What impressed me the most was their dedication to ensuring my satisfaction. They never pressured me into making a purchase and instead focused on understanding my budget. They worked within my financial constraints to find a solution that not only met my needs but also kept my wallet happy.With their extensive experience in the industry and the reputation they've built over the years, Genes Audio truly stands out as the best subwoofer shop I've ever encountered. Their commitment to customer service, knowledge, and willingness to work within budgets make them a top choice for any audio enthusiast.The work they did was absolute eye candy. Their wiring is the cleanest I’ve seen on the east coast and they make sure BEFORE they install to check all of your electrical components work such as blinker, windows, windshield wipers, audio system, etc the lost goes on. AFTER they also check it with you present during both checks.It has been about 3 weeks and I am in love with the system they installed. Tell them your needs and they will make sure you leave beyond impressed!If you're in the market for a subwoofer, I highly recommend paying a visit to Genes Audio. You won't be disappointed!Thank you to the team who helped me and installed the system! I will be back for my door speakers!!
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October 2023 by A O
Visited Genes for the first time and was surprised to say the least. Gene knows and cares about good car audio. Chatted with Gene extensively about various speakers and manufacturers. I never felt pressured to a sale which is awesome and a reason why I'll be back.
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September 2023 by Shawn R.
I can tell you that any business in Havelock that's been around for over 30 years is still here for good reason. They've been ripping our Marines and our community off for years. They markup everything they sell by 35-50 percent, tell you that your current install is garbage just so they can rip you off on rewiring everything that isn't needed. They charged my son $50 for an inline fuse you can get online for $12. Mike is the rudest person I ever I met and thinks he knows everything, but he hooked my 15's up to my small amp meant to push 6x9's instead of the big amp. He talks to you like your stupid. They will charge triple the cost of any copper wire they install in your vehicle. You can buy a spool of it cheaper than what they charge for five feet. Just total rip offs. And I hope you like JL Audio products cause they'll tell you your speakers and system is trash if they can't up-sell you on their over-priced JL AUDIO equipment! They take advantage of young kids and our Marines!!!
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April 2023 by Fuji Dawg
Great staff with the skills, knowledge, and experience for all things audio.I will definitely see Gene again
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February 2023 by Julia Strange
Gene's Audio is the only way to go! The whole staff is courteous, knowledgeable and easy to work with. They go above and beyond to make a happy customer and great experience. As repeat customers, we couldn't be more pleased.
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January 2023 by Don S.
I went there with my 2012 chevy Cruze with the "base" stereo (tweeters in the windshield post / 5 inchers (or so) in front doors and the same in back doors. MY THOUGHTS were that I needed an amplifier to Make it sound better so I asked for one. I figured that it would not be invasive and I would not end up with rattling door panels.I was told that could be done but it was explained to me that with my budget of around $300 the best improvement would come from installing new speakers. (which incidentally would cost less than the amp, which I was fully ready to pay for) And, they promised, no rattles. I looked around the shop... a gazillion items of seemingly every bolt/connector, widget, amp, speaker, head unit in existence and I thought, well, they probably know better'n me.I went with it and the improvement was dramatic. There were no rattles, no signs they had taken off my door panels. Next, I'll them put in some tweeters. Some yelp reviewers complain of high price. Oh shut up. Yeah, you might save a couple bucks if you search around but really, they have it in stock, they do great careful work. Trust your car to them and trust their advice to get best bang for the buck.
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December 2022 by Renee S.
They worked after closing to install my sons car stereo as I asked for an extra accessory to be added on at the last minute..loved the family owned and run environment..the tech spent an additional 30 mins to show me how to navigate through the setup and access all the options the stereo had..
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December 2022 by Michael Struempf
Best place for auto audio in the Tri-County area. Gene is really cool and he knows his stuff. Definitely recommend.
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December 2022 by Alex Downs
I went to this place to get a simple adaptor for a aftermarket radio i had bought, everyone working there was very knowledgable and extremely helpful with all things audio, and were able to help point me in the right direction for my cars audio upgrades and giving me advice without just a goal on their end to sell me more stuff
