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February 2024 by Sarah Simpson
Thursday morning, we had to unexpectedly and suddenly say goodbye to our dog Boss. Dr.Taylor was so kind to our sweet boy and stayed over an hour after the clinic was closed to set him free of his pain. We never felt rushed in our goodbye to him. I will always remember her kind words to him as he was peacefully exiting this world. Thank you Dr.Taylor and her assistant.
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February 2024 by Amber Baumgartner
We had to utilize the Emergency Pet Hospital due to our cat being injured. I called ahead to see if we needed an appointment. Jordan remained calm on the phone despite my struggle to speak through my tears and to describe the appearance and behaviors of my beloved cat. When we arrived my poor guy was immediately taken back and assessed. All of the staff remained so compassionate and professional, despite my constant stream of tears. Unfortunately, the outcome of the exam was dire and my guy was euthanized. We were allowed as much time as we needed and the staff never faltered in their compassion or professionalism. I will forever be grateful to them for all they attempted to do for my cat, but also for how wonderful they were to me and my husband.
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February 2024 by Constance Taylor
I had to take my MooMoo in at 1030pm Thursday night to be euthanized. I knew he had cancer but I was waiting for him to let me know when he was ready. My husband told me while I was at work he wasn't doing good. When I got home my husband said he had started urinating blood. He was still my sweet, loving boy, but I knew it was time. I had called two closer emergency vets but they were either very rude and uncaring or backed up in surgery for 4 hours. I called Craven-Carteret and the voice on the other end was comforting and inviting. My husband and I took a very protesting MooMoo the hour away to allow him the dignity he deserved in death. He loved on the staff and then fought them on the iv and then loved on them again. The whole experience was caring, compassionate, dignified and professional. He slipped away peacefully and they did everything they could to comfort us. We took MooMoo home knowing he wasn't suffering anymore with the help of a caring staff. I would definitely recommend them and go there again.
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January 2024 by Chimene Hutton
My husband took our 21 year old cat in as she couldn’t stand up. The vet gave her a cursory evaluation; never mentioned any thoughts and/or ideas as to what it could be. She then left the room; he was left waiting on a hard bench for an hour before someone came back with a quote around $1000 to “investigate”. No consultation AT ALL!! He explained that at 21 years of age, we just wanted to make sure she wasn’t suffering, and he was made to feel like the worst pet owner! He eventually just walked out after paying $120 and having zero medical info or input regarding our sick cat! We would not recommend this place- there has to be better options!
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January 2024 by Jill Griffin
We have been here many times. Every time they have saved the life of a furry friend. Not cheap but priceless. We are very grateful.
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January 2024 by Amy Usher
Thank God for this place. I will never forget the amazing effort and quick care that this clinic showed my dog during an emergency situation. They took quick action and were great about keeping us updated frequently during a traumatic time. The vets, techs and front office staff are so very caring and efficient. I am forever grateful to these folks!
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January 2024 by Tim Farris
We had to take our 13 year old Westie to be put down on New Year’s Eve. The entire staff was kind and compassionate during a very difficult time. Thank you for everything- you made the situation as best as I could have been.
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January 2024 by Ari & Kaarina Heikkinen
Our old Lady gave us a scare once again... We got help and good advice. Happy "puppy" keeps on going ❤️
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December 2023 by Cindy Richardson
I have used this hospital several times and have always received the best of care for my fur babies. The staff is always very caring and compassionate while being professional and answering all questions and concerns. One of my senior dogs was in the hospital for 2 days over this past weekend. They provided exemplary care and kept me informed as to her condition. They allowed me to visit her whenever I needed to and were always polite and helpful when I called to check on her condition. Sadly, I lost her yesterday after taking her for surgery to a specialist for her condition. But I know that the people at this office made Maggie's last days as comfortable and pain free as possible, They showed her the attention and highest standard of care that I could ever asked for. I highly recommend this practice to anyone who needs care for their 4-legged family members. I am forever grateful to them.
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December 2023 by Keri
I had to take my cat in for some concerns and got some news way worse than I was expecting. Dr. Greenlaw was patient and kind and gave me treatment options and estimates for those options. He made me feel comfortable in the choices I made for her care. He even did some more research after I left the office and called me the next morning with another option to try that may or may not help my cat. I feel that he went above and beyond and provided excellent care to us even though the office was so packed and busy. Every staff member I came in contact with in this office was kind and helpful. I’m thankful for this office and Dr. Greenlaw seeing my sweet girl when the other emergency offices around me were closed.
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November 2023 by Maegan Harding
Had to take our dog for an emergency visit. Everyone there was amazing and friendly and seemed to genuinely care about our big baby. The vet (sleeve tattoo) was just awesome. Right to the point and what we can do. I recommend 100%
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November 2023 by JoAnn Daniel
The vets, assistance and admin are an amazing team. We called ahead after my yorkie was attacked and they had a place ready and team waiting for him. No paperwork ahead of time, got him right in and quickly into surgery and saved his life. They are thorough, showed the xrays, explained things we could understand. We've had to use them before and their care was equally as quality. The cost was very reasonable especially in an emergency situation. We are so grateful for the entire team.
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November 2023 by Devin T
Very nice staff. Dr. Z was very calm and sincere during our difficult visit. Unfortunately, our visit was spontaneous and unfavorable , as we had to put our elderly dog down due to cancer and declining health.
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September 2023 by Brianne MacMillan
The level of care provided by Dr. Worrell and the tech's is fantastic. We have been clients for years and we always feel so comfortable trusting them with our fur babies. My only complaint is when we took our puppy in for an emergency this past weekend, a young receptionist was very rude and unprofessional. She did not say a word to us or anyone for that matter and we waited there for hours. In the long time we were there, she sat at the desk in silence and appeared to be doing nothing despite it being a busy day. She witnessed a dog peeing on the floor by the scale and proceeded to do nothing to clean it. When I pointed out that a dog had peed, which she had seen, she handed me paper towels without saying a word and expected me to clean it up. When I did, she just stared at me and I had to throw the paper towels in a trash can by the door. It was very unprofessional and not a job I should have been doing in a stressful situation. This review is not intended to detract from the excellent care provided by the practice, but the receptionist was incredibly obnoxious and unprofessional. We have never had a bad experience there and it was very disappointing to experience that. For the amount of money that an emergency visit costs, I should not be expected to clean ANOTHER dogs pee.
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September 2023 by Luna Family
I cannot say enough how much I appreciate this facility. One of my dogs attacked another one in the middle of the night this weekend. If it was not for this facility I don’t know if she would have made it until the vets office was open. They were kind, professional and take their time to explain everything that is going on. Some professionals see the same issues day after day and lose the compassion it takes to explain it to a distraught fur mom that is dealing with a trauma for the first time. I am very thankful for that quality with this team. Although I hope to not to have return to this office for obvious reasons it is comforting to know they are there if I do need them. Thank you for the care you gave Presley. ? ?
