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August 2024 by Sam
Horrible quality control with the house we stayed in. The owners will not give us any discount, nor will vacasa post the review of the house that was sent on their website. We are working class people who all pitched in for an oceanfront house.
Our family paid 10+ thousand dollars to rent a house in waves and the house had many problems
“Screened” in porch was missing all screens, some fans didn’t work. The home theater was filthy, old popcorn and candy under every seat cushion, and half the speakers don’t work.
Nails sticking out on the deck, one family member was cut.
Broken clothes dryer that had to be replaced AFTER we had arrived, we had to deal with deck repairs in the middle of our vacation.
Trash littered around and under the house
The pictures online are very outdated, along with the entire house. The hot tub pictured isn’t the same one that’s there. The grill was disgusting and never cleaned.
Lower deck porches were rotting and covered in green algae.
House name: Beach music.
REQUEST RECENT PICTURES OF THE HOUSE BEFORE RENTING FROM VACASA.
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September 2023 by Taylor McDowell
Nice people
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September 2023 by Christal Funk
This is the second time staying at this house and things have gone downhill since the last visit. First of all Seascape Cottage has roaches! there was a dead one in the bunk room and a live one in the queen room. Secondly, my husband almost fell thru the floor in the hallway! the floor is rotten and was sunken in when stepped on. We called maintenance and they came the next day. The maintenance man was very nice and looked at all of our concerns but said that they couldn't really do anything to fix them unless the owner agrees to it. So he had to cut a piece of plywood to cover the hole in the floor. The shared baths shower is messed up, the spigot won't push down to fill the tub and the handle is loose. The master bath shower leaks boiling hot water at the handle. We could only get one remote control to operate the different tvs. When my son walked across the floor his feet were black. There are alsl cosmetic issues but we weren't worried about those. We will not be staying in this house again. The only pro is how close of a walk the beach is.
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August 2023 by Lindsey & Tim Reid
We had a terrible experience with Vacasa, the property managment company, for this vacation. We’ve rented many homes in the past 20 years and understand that unexpected things happen and you work with property manager company to remedy issues. However, the COMPLETE LACK OF RESPONSE from Vacasa is something we’ve never experienced.To provide some context: When we arrived there was no high chair or pack and play (as listed in the property description) - there were also numerous SAFETY ISSUES with the house and BROKEN amenities (e.g., rusty screw sticking out of broken fridge handle, broken front door handle, etc.).Upon arrival, we began communicating with the Vacasa “help line” (both by phone and text) - which routed to the international call center. They proceeded to “create/updates” tickets that would “notify the local team.” Throughout our week-long trip, we’re NEVER contacted by the “local Vacasa team.”It was not until the THIRD day, that we received the high chair. We never received a pack and play. On the FOURTH day of our trip, the homeowners sent their maintenance person, who fixed as many of the broken/safety issues that he could, but many remained unfixed (e.g., rusty screw on the broken fridge handle, broken cabinets, etc.). On the last few days of the trip the POOL AND HOTTUB were GREEN from lack of proper treatment/maintenance - we contacted Vacasa to please send a pool maintenance peeps , but they NEVER did and we were UNABLE TO USE THE POOL OR HOTTUB for the rest of the trip. In addition the ELEVATOR alarm went off the fourth day of our trip. The “local Vacasa team” sent someone over (when we were away) and they proceeded to render the ELEVATOR DISABLED for the WEEK. We contacted the Vacasa “help line” numerous times, but the local Vacasa team never contacted us or fixed the issue.This experience was extremely frustrating. We spent entirely too much time on what was supposed to be a family vacation on the phone, on hold, and putting in unanswered “tickets” with Vacasa. We will NEVER be renting from Vacasa again and we strongly recommend you reconsider before you do. If I were the homeowners, I would want to know how negatively the Vacasa property management company made my guests experience.
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May 2023 by Funky Chicken
This is the second time staying at this house and things have gone downhill since the last visit. First of all Seascape Cottage has roaches! there was a dead one in the bunk room and a live one in the queen room. Secondly, my husband almost fell thru the floor in the hallway! the floor is rotten and was sunken in when stepped on. We called maintenance and they came the next day. The maintenance man was very nice and looked at all of our concerns but said that they couldn't really do anything to fix them unless the owner agrees to it. So he had to cut a piece of plywood to cover the hole in the floor. The shared baths shower is messed up, the spigot won't push down to fill the tub and the handle is loose. The master bath shower leaks boiling hot water at the handle. We could only get one remote control to operate the different tvs. When my son walked across the floor his feet were black. There are alsl cosmetic issues but we weren't worried about those. We will not be staying in this house again. The only pro is how close of a walk the beach is.
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September 2022 by Doug Leed
Used them in past. Always a good experience with them
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May 2022 by Jaymee Jackson
I've never rented from this company before.Always use Surf or Sound.However, I'm looking elsewhere for 2023.This website is horrible!I've been playing around with it for 2 hours now only to be fully frustrated.I clearly filter in all the amenities, one of which is "oceanfront." I'm not interestedin Sound side. Now I can't even see my review.Ugh!!!You've lost my business!!
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April 2022 by Peter Fountain
Currently staying at Looney Dunes; nice place and all rooms are great. The only downside are the bugs and it seems that no one took care of the cobwebs in the unit before guests arrived.
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September 2021 by Amy Janetsky-Smith
Unless you want a super stressful vacation, full of excuses and total lack of customer service, avoid renting from this agency!!We rented 3’s a Charm from May 9-16, 2021 and the trouble started on Friday, May 7th with a phone call to let me know that the floor inside the front entrance was “soft” and that it was a safety issue that would be fixed the day after we arrived. Ok, thanks for letting me know...except the rotting floor was the least of the problems.We arrive Sunday night, crash and wake up the next morning to cook breakfast...except the stove is broken. Oh yeah, and the oven doesn’t work. No phone, internet or satellite either.We rented golf carts for the week and go to plug them in to charge in the outlets at are under the house, yup...the rusty outlet starts smoking.Make sure you’re prepared to walk the four flights of stairs (around the rotting floor that didn’t get fixed as promised on Monday) because the elevator can’t be called from the ground floor.Forget about cooking on the grill either, unless you’re willing to risk blowing yourself up because of the faulty regulator valve.After NUMEROUS calls to the realty agency, they thought that offering us a $50 gift certificate would make good for our trouble...but oh yeah, we’d have to drive 20 mins to pick it.Rest assured...Beth from the Hatteras realty office has been working all morning to open up maintenance tickets to get the issues solved, but was adamant that it was our fault because they called us Friday before we checked in to tell us about the floor. Guess how many issues have been solved in the 3 days we’ve been here?This is the absolute worst vacation we’ve ever taken to OBX, thanks for nothing Outer Banks Realty!!3's a Charm, 56406 NC 12. May 9 - May 16, 2021.
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August 2021 by Christopher K.
All I can say is wow, time to look elsewhere ! Maybe this company has aged along with the unkept property we rented. Times must be tough on OBX because after renting with OBR for 15 years we've experienced the worst rental ever for which we spent the most money ever! That's right, for a decade and a half my family has been happily renting and each year spending a bit more as we moved closer and closer to the beach with more amenities and a bigger house as our family grew. This year we were super psyched to arrive at our beachfront house with an elevator, pool and hot tub way down in Hatteras. Well excitement turned to disappointment as we discovered the following. 2 ice makers broken and no way to make ice. They dropped off 2 -20lb bags on Saturday which of course limited our freezer space when we need it most. No ice or way to keep ice in the first floor bar as there is no freezer except 2 floors up. No bottle opener or cups in bar area only oven mitts ( there's no oven there?) Decks- not only is there no covered deck looking Oceanside but there is a nest of pigeons on the Oceanside 2nd floor deck so it and the outdoor shower below are covered in black bird p*** which leaks down to the poolside area when it rains. Eww! Pool- not cleaned, safety latch on the gate not working and spring rusted and broken to close gate, weeds growing in cracks, hot tub tiny and on its last leg. Yard a mess and drainage terrible. House-leaking faucets dripping constantly, carpets and walls dirty, vents for return air disgusting and covered in dirt, ceiling fans covered in dirt, toilet paper holders broken in 2 bathrooms. Sand all over furniture when we arrived. Granted this list is most disturbing by its length and I could go on. One or two of these we could overlook but it's so much! Customer service- we called and asked for repairs/help every day. Each time we were promised resolutions. Never ever called back as promised. Pool has still not been cleaned. Still no ice. It's Friday and it looks like they offered a discount on cleaning fee of $140?? We paid over 13k to them for this dump! Time to look elsewhere.
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July 2021 by Oksana Buynitzky
Two weeks before check in we told that the house is inhabitable. We were offered unacceptable alternative instead of our rental. Never again I will rent through them, after being loyal customer for years.
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June 2021 by Amy Auspelmyer
Unless you want a super stressful vacation, full of excuses and total lack of customer service, avoid renting from this agency!!We rented 3’s a Charm from May 9-16, 2021 and the trouble started on Friday, May 7th with a phone call to let me know that the floor inside the front entrance was “soft” and that it was a safety issue that would be fixed the day after we arrived. Ok, thanks for letting me know...except the rotting floor was the least of the problems.We arrive Sunday night, crash and wake up the next morning to cook breakfast...except the stove is broken. Oh yeah, and the oven doesn’t work. No phone, internet or satellite either.We rented golf carts for the week and go to plug them in to charge in the outlets at are under the house, yup...the rusty outlet starts smoking.Make sure you’re prepared to walk the four flights of stairs (around the rotting floor that didn’t get fixed as promised on Monday) because the elevator can’t be called from the ground floor.Forget about cooking on the grill either, unless you’re willing to risk blowing yourself up because of the faulty regulator valve.After NUMEROUS calls to the realty agency, they thought that offering us a $50 gift certificate would make good for our trouble...but oh yeah, we’d have to drive 20 mins to pick it.Rest assured...Beth from the Hatteras realty office has been working all morning to open up maintenance tickets to get the issues solved, but was adamant that it was our fault because they called us Friday before we checked in to tell us about the floor. Guess how many issues have been solved in the 3 days we’ve been here?This is the absolute worst vacation we’ve ever taken to OBX, thanks for nothing Outer Banks Realty!!3's a Charm, 56406 NC 12. May 9 - May 16, 2021.
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May 2021 by Amy A.
Unless you want a super stressful vacation, full of excuses and total lack of customer service, avoid renting from this agency!! We rented 3's a Charm from May 9-16, 2021 and the trouble started on Friday, May 7th with a phone call to let me know that the floor inside the front entrance was "soft" and that it was a safety issue that would be fixed the day after we arrived. Ok, thanks for letting me know...except the rotting floor was the least of the problems. We arrive Sunday night, crash and wake up the next morning to cook breakfast...except the stove is broken. Oh yeah, and the oven doesn't work. No phone, internet or satellite either. We rented golf carts for the week and go to plug them in to charge in the outlets at are under the house, yup...the rusty outlet starts smoking. Make sure you're prepared to walk the four flights of stairs (around the rotting floor that didn't get fixed as promised on Monday) because the elevator can't be called from the ground floor. Forget about cooking on the grill either, unless you're willing to risk blowing yourself up because of the faulty regulator valve. After NUMEROUS calls to the realty agency, they thought that offering us a $50 gift certificate would make good for our trouble...but oh yeah, we'd have to drive 20 mins to pick it. Rest assured...Beth from the Hatteras realty office has been working all morning to open up maintenance tickets to get the issues solved, but was adamant that it was our fault because they called us Friday before we checked in to tell us about the floor. Guess how many issues have been solved in the 3 days we've been here? This is the absolute worst vacation we've ever taken to OBX, thanks for nothing Outer Banks Realty!! 3's a Charm, 56406 NC 12. May 9 - May 16, 2021.
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February 2021 by Melissa Patton
First time in outer banks. Loved the condo. Everyone was so nice and helpful. Will definitely be back!
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November 2020 by Rigco
We rented 3’s A Charm for the week of Oct 25th to Nov1st. We arrived to find the range top not working and the ice maker inoperable( been broken for awhile because of note on door). We called Outer Beaches Realty and they knew about it but we were not informed before we moved in. We called numerous times and were told it would be fixed by Wednesday. Nobody came and all they could do was send us a griddle top. This was totally unacceptable. Lights not working in house. Light switches with shorts. The house is an ideal location for views and convenience. The kitchen was nicely stocked for cooking. The lack of communication and total lack of responsibility to provide what we paid in good faith on a rental agreement shows total lack of professionalism. I would not recommend renting from Outer Beaches Rental in Hatteras N.C.
